For your convenience, a 22% service charge is automatically applied to all a la carte services and distributed to the staff. Additional gratuities are appreciated but not expected. All appointments require a 100% deposit. This deposit is non-refundable if the appointment is missed or canceled with less than 24 hours' notice. Deposits will be fully refunded if canceled outside the 24-hour window. Please email spa.canc...@chateauelan.com to cancel your spa appointments.