@leroy179 Many games only have one game save profile per switch user. If you want to start a new game, or playthough, and you don't want to delete your original game progress, making another switch user is the solution. I created a couple switch user profiles so I could start new playthroughs of Breath of the Wild & Splatoon.
@killerflame24 If the game isn't listed on the redownload page of eshop, then the game was probably downloaded from the eshop with a different Switch User/Nintendo account. If you still can't find Fortnite on the eshop redownload page with your other switch user profile, then you're missing something. If that's the case, you're quickest way to a solution is probably to contact Nintendo Support. At this point, they are closed for the night. The phone number & chat messenger are only visible/accessible on their contact page when they are open.
If your situation is the result of some weird glitch, you'll need to contact nintendo support. They'll be able to see your account and get you unstuck. Have the nintendo support site opened when you call, in case they point you to a page of directions to get you on your way.... and have your switch handy.
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