Job Opening for Operating Systems Support Engineer in Sun Gordon
Alan Hargreaves
opening in the group I work in for (Technical Service Centre) for an
Operating Systems Support Engineer based in Gordon (NSW). Details are
below. Bede's email address is listed there (and he is Cc'd). He said he
will be happy to answer any questions. I'll answer anything that I can too.
Regards,
Alan Hargreaves
Systems TSC - Solaris/OS Support Engineer (Applications Close July 9th)
(OJP Ref : AU0201776)
Job Type : Regular Full Time
Reports To : Bede Seymour
Job Category : Technical
Division : Sun Services - Support Services
Job Location : Sydney (preferred)
Contact Name : Bede Seymour
Contact Email : Bede dot Seymour At Sun dot COM
Job Summary
TSC Systems OS Engineer
A career in Sun's Systems Technical Service Centre (TSC) Organization
within the APAC/EM Customer Care Centre. The TSC charter is regional in
focus with a global scope. The TSC is responsible for providing
technical support to Sun's customers and partners, as well as internally
to Sun's field organization, acting as the product interface to product
development organizations.
Solaris/OS Support (Backline) TSC Engineer is responsible for supporting
Solaris, OpenSolaris and associated technologies. Supporting Sun's
local, regional and global customers. Interface between customer facing
/ solution centre, and Sustaining / Engineering. Diagnose and isolate
issues down to C-code level.
Must have in-depth knowledge of Solaris 10 system administration (SCSA)
including Live Upgrade, patching, booting, jumpstart, and Solaris
command set, along with C-programming skills and ability to debug
application core dumps.
Knowledge of Zones, LDOMs, OpenSolaris, x86, Sun Connection / xVm Ops
Centre, Virtualization technologies including xVM Ops Server and/or
Innotek, or Lustre FS would be desirable.
Sun supports heterogeneous environments. Experience with Windows,
VMWare, Linux and/or other flavours of Unix would be welcome.
Job Description
Core Job Description:
* Provides rapid resolution to customer technical problems through
application of system, product and source code expertise, via
Collaborations and Escalations.
* Creates and reviews formal and informal Knowledge assets.
* Primary interface to Product Engineering for technical product issues
and field product quality data.
* Communicate with and act as interface to the end-customer, where
required.
Specific Duties and Responsibilities
1. Accepts and validates incoming technical problems within response
times.
2. Assesses nature & severity of problem.
3. Provides technical action plan to field, and set proper expectations.
4. Implements technical action plan.
5. Provides customer relief via work around or temporary fix.
6. Liaises with Product Engineering, Sales, Services and third party
personnel as required to ensure problem resolution.
7. Inputs and edits accurate technical and other relevant information
into Sun's case management tools, ensuring current status is
recorded.
8. Responds to technical aliases and other knowledge sharing forums.
9. Creates and review formal and informal knowledge assets.
10. Provides technical comments to Sun's Product Development
Organisations regarding the reliability, availability and
serviceability via bugs/RFEs and product teams.
11. Mentors engineers in Sun Services customer facing organisations.
12. Attends customer site as required for critical situations.
13. Develops and test permanent solutions in conjunction with senior TSC
engineers and engineers from Sun's product sustaining groups.
14. Provides technical leadership to Sun Services through participation
in conferences, working groups and other knowledge sharing forums.
15. Participates in alpha, beta and early life product cycles as
required by the NPI process.
16. Investigates complex technical issues at the source code / protocol
levels.
Required Skills
GENERAL
* Sun Product/Systems and UNIX (Solaris) knowledge and expertise.
* Good analysis, troubleshooting and debugging skills; understands and
applies Sun Global Resolution methodology.
* Escalation/Task handling and prioritising.
* Teamwork and interpersonal communication.
* Good verbal and written communications skills.
* Understanding of the product sustaining process.
KNOWLEDGE CREATION AND MANAGEMENT
* Creation and review of formal Knowledge documents.
* Creation and maintenance of diagnostic tools.
* Creation and delivery of TOIs, admin/troubleshooting courses and
presentations on new and existing products and technology.
* Maintain Web Pages with product/technical information.
LEADERSHIP AND DECISION MAKING
* Able to work independently.
* Questions and evaluates issues that affect process and technical
resolution.
* Recommends technical and process improvements.
* Responds with a clear and decisive action plan.
* Completes projects as directed.
* Sets and drives technical direction given ambiguous goals.
RESOURCEFULNESS AND CREATIVITY
* Proposes and implements effective solutions and work arounds.
* Adapts to surprises/events in a constructive manner.
* Thinks beyond the fix.
COMMUNICATION
* Clearly articulates the closure criteria for complex technical issues.
* Provides clear, succinct and accurate technical information in a
timely manner to internal and external customers.
* Interacts across functional group boundaries to provide and review
technical information.
* Summarises investigation activities from multiple groups.
* Builds contacts with a specific engineering group.
TEAMWORK
* Seeks and offers technical advice within and across functional group
boundaries.
* Identifies contacts for others.
* Collaborates across the organisation, group, and/or suppliers.
* Collaborates with peers and managers on technical or project issues.
* Works with others to drive long standing customer problems to
resolution.
TECHNICAL KNOWLEDGE
* Ability to diagnose complex technical issues in a multivendor
heterogeneous environment.
* Has the ability to technically evaluate problem complexity and
severity.
* Demonstrates working knowledge of major system components and their
interactions.
* Effectively troubleshoots and resolves problems.
* Demonstrates a speciality in at least one technical area.
* Reads and interprets source code / protocol traces and suggests fixes
in area of speciality.
* Reproduces multi product complex customer issues in a lab environment.
* Analysis of memory/register dumps.
Qualifications
* Bachelor's degree / Master's degree or equivalent training
* 4-7 years experience
Notes : Relocation Allowance is not included for most local job openings
--
Alan Hargreaves - http://blogs.sun.com/tpenta
Staff Engineer (Kernel/VOSJEC/Performance)
Systems Technical Support Centre
Sun Microsystems
James C. McPherson
> I thought folks on this alias may be interested in this. We have an
> opening in the group I work in for (Technical Service Centre) for an
> Operating Systems Support Engineer based in Gordon (NSW). Details are
> below. Bede's email address is listed there (and he is Cc'd). He said he
> will be happy to answer any questions. I'll answer anything that I can too.
so who left?
:)
James
--
Solaris kernel software engineer, system admin and troubleshooter
http://www.jmcp.homeunix.com/blog
http://blogs.sun.com/jmcp
Find me on LinkedIn @ http://www.linkedin.com/in/jamescmcpherson