Issue with Dell S5248

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Muhammad Hamza Iqbal

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May 16, 2023, 5:29:08 AM5/16/23
to sonicproject, Sonic
Hello,
We are using SONiC Master on a Dell S5248 device. The problem is that after every 2-3 days the kernel crashes on its own and the switch becomes unresponsive. This problem can be solved only by rebooting the device.

Can someone help in troubleshooting the problem?




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Thanks & Warm Regards,

Muhammad Hamza Iqbal
Senior Engineer,
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aravind...@gmail.com

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May 17, 2023, 12:10:44 AM5/17/23
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Hi Iqbal,

Could you please raise a GIT issue https://github.com/sonic-net/sonic-buildimage/issues with all the logs to track this issue?.

Thanks,
Aravind.

Tadas Ustinavičius

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Jun 1, 2023, 6:56:48 AM6/1/23
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Hello, having exact same issue. Maybe you have found the solution to it?

Mani, Aravind

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Jun 1, 2023, 10:36:08 AM6/1/23
to Tadas Ustinavičius, sonicproject

Hi,

 

https://github.com/sonic-net/sonic-buildimage/pull/15144 has been raised to fix this issue.

Once it is merged, please load the latest master image and test the behavior.

Also, You have to upgrade FPGA, CPLD firmware if it is running older version.

àcat /var/log/firmware_version will list out the current FW versions.

 

Regards,

Aravind.

 

From: 'Tadas Ustinavičius' via sonicproject <sonicp...@googlegroups.com>
Sent: Thursday, June 1, 2023 4:27 PM
To: sonicproject
Subject: [SONiC] Re: Issue with Dell S5248

 

[EXTERNAL EMAIL]

Hello, having exact same issue. Maybe you have found the solution to it?

On Wednesday, May 17, 2023 at 7:10:44 AM UTC+3 aravind...@gmail.com wrote:

Hi Iqbal,

 

Could you please raise a GIT issue https://github.com/sonic-net/sonic-buildimage/issues [github.com] with all the logs to track this issue?.

 

Thanks,

Aravind.

 

On Tuesday, May 16, 2023 at 2:59:08 PM UTC+5:30 hamza...@xflowresearch.com wrote:

Hello,

We are using SONiC Master on a Dell S5248 device. The problem is that after every 2-3 days the kernel crashes on its own and the switch becomes unresponsive. This problem can be solved only by rebooting the device.

 

Can someone help in troubleshooting the problem?

 

 



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Thanks & Warm Regards,


Muhammad Hamza Iqbal

Senior Engineer,

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Tadas Ustinavičius

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Jun 1, 2023, 11:56:18 AM6/1/23
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Thank you for reply. This is awesome.
What firmware version should I aim to?

Mani, Aravind

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Jun 2, 2023, 4:17:57 AM6/2/23
to Tadas Ustinavičius, sonicproject

Please contact Dell support for the latest FW.

 

Regards,

Aravind.

 

From: sonicp...@googlegroups.com <sonicp...@googlegroups.com> On Behalf Of Tadas Ustinavicius
Sent: Thursday, June 1, 2023 9:26 PM
To: sonicproject
Subject: Re: [SONiC] Re: Issue with Dell S5248

 

[EXTERNAL EMAIL]

Thank you for reply. This is awesome.

What firmware version should I aim to?

 

On Thursday, June 1, 2023 at 5:36:08 PM UTC+3 Mani, Aravind wrote:

Yin, Jeff

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Jun 2, 2023, 5:44:40 PM6/2/23
to Mani, Aravind, Tadas Ustinavičius, sonicproject

You should be able to download and install the latest drivers from this page:

 

https://www.dell.com/support/home/en-ca/product-support/product/networking-s5248f-on/drivers

 

 

 

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