R Keys Macbook

[Bernice Ebesugawa]

Iwonder if anyone can help me. The "i" key on the keyboard of my 12 inch Macbook is sticking. It does not have the same "click" or tactile feedback that the other keys have. I try to keep the keyboard clean and free of crumbs, dust, etc, however something just doesn't seem right. Is there a safe way to remedy the problem myself?

Quit making excuses for this very poorly designed product. Comparing the old style keyboard to the new, it is painfully, objectively obvious that the new keyboard is far less durable. I have never seen a stuck on the old style keyboards, ever. With these new keyboards not only does it seem like many many people have this problem, but like it's a known issue that nothing is being done about. Sure they'll fix it if you're under warranty, but a laptop keyboard is expected to last more than one year. And even if they fix it, you are left without a computer for a long period of time, a computer being a tool many of us need to do our daily jobs. It's totally execusable.

"Wow I'm glad I found another 'b' key thread!Wow I'm glad I found another 'b' key thread! Will make an appt right away and let you know how it goes. Will make an appt right away and let you know how it goes."

I have the very same problem; i have to almost stand on the space bar to make it work. Other keys are going same way. I live/work in Zimbabwe as a wildlife ranger and I can't take mine to an apple store any time soon. There's clearly a major design fault as so many on internet seem to have the same issue!

I've gone through all of the solutions I can find online and believe I have the answer! My keys have been the same for months; it's been driving me insane. My space bar requires all the power my thumb can give it, causing me to habitually type destructively on other keyboards!

Apple's compressed air solution didn't work. Taking off keys and cleaning underneath didn't work. I took it into an Apple repair centre but they wanted to send it off, and I was about to return home to Africa (and didn't trust them) so that didn't work either. But THIS did work and, after six months of suffering these ****** keys, I'm now typing at high speed again on a perfect as-new keyboard!

I believe there is a build up of dirt on the minute EDGE OF THE METAL PART surrounding the keys, which effectively narrows the gap between the MacBook 12" body and the keys themselves, causing them to stick. It's too small to see, but it's there.

Apple's compressed air wasn't strong enough to blow the dirt buildup away BUT this is: insert a fingernail into the gap between the key and the case and slide up and down repeatedly to scrape off the build up of dirt on each of the four edges facing the key. Make sure the top of your fingernail is facing into centre of the key. Do this on each side of the key (so four slides on each edge of each sticky key). The result on each of my sticky keys is INSTANT. ALL THIS SUFFERING FOR NOTHING!

My 2015 MacBook has always had sticky key issues, especially the space bar. I finally got fed up and wanted to trade up to the new MacBook Pro 13". Had reservations about the keyboard and sure enough, not even two weeks in, the space bar sticks. Oh, and my MacBook 12" was worth $0 because it had a space bar that sticks. I'm going to take the new one back and get the older MacBook Pro with the older style keyboard. So disappointed.

I've had this problem with the 12" macbook. A speck of dust broke the shift key within 3 weeks, so I got a full refund since it was covered under the Australian Consumer Laws 30 day return policy, since Apple won't admit the structural fault in their new butterfly style keyboards.

One option that may work is to take the sticky edge of a sticky note and run it around the edge of the key in between the key and its surrounding casing. The debris will stick to the note. This doesn't work all of the time unfortunately.

Having the identical thing happen here. And I'm pretty unhappy about it because 2 months after I got it the motherboard just inexplicably died. They refused to give me a new machine, insisted on sending it for repair. I told them that I wanted a new one because my new computer was clearly defective. This was after 3 different people told me that it was somehow my fault that the computer was randomly shutting down, and after I backed up I was unable to install an OS on.

When they took it in I told them I wanted a new computer, not a patched together one and insisted that this was likely to give problems. They acted like I was behaving like a spoilt brat and told me that this was a new computer because all components are connected to the motherboard. And guess what.. 2 months after that my keyboard is failing.

I have had the same problem since May 2016 when I purchased it. The day after I bought it, the space key 'fell in' to the Mac and I went to get it fixed at Apple, then it was swapped. Then this happened another 2 time, and 3 swaps and 4 MacBooks later it has happened again. I wish I bought the MacBook Pro!!!!

This is ridiculous, even typing this reply is a nightmare, I feel letdown by apple. If this is such a huge issue with over 800 people agreeing they have the same issue as this comment why has apple not recalled the item. Im not buying apple care just so this can be fixed once the 12 months warranty is up. I would rather get the 2013 model again. apple phone support is useless. surely they have an obligation to make sure the 2000euro product isn't breaking after a month of ownership.

So what basically happened is that your MacBook cpu got way to hot! The problem is apple likes to have a quite machine so it does not make its fan run fast enough. In your MacBook you don't even have a fan because its running the m5 chip which supposedly does not need a chip. Back to what happened then. so when the cpu gets hot the keys on the keyboard are on top of it. where the letter I on the keyboard is the CPU is located. so it melts the plastic a little and if you press it, it will stick.

Wow. This is crazy. I've been having the same issue with multiple MacBook Pros and was looking into the MacBook as a possibility. Not now. It seems the butterfly keyboard in general is completely flawed.

I had the same issue (with L key). I used my compressor to blow air on the keyboard et voil. Keyboard like new. Hope it will work for you if it is some dust under the keyboard and not a sticky liquid...

I got my first MacBook Pro with the new-style keyboard in September 2017. It was the first generation of MacBook Pro with the Touch Bar, no esc, Touch ID, the new keyboard, all USB-C ports, and the controversies that came with those things.

The bigger keys mean less space between them to orient your fingers. This makes differentiating one key from another by touch a bit trickier, but I got used to it as I still have the f and j keys to find my place on the keyboard.

Aside from keys sticking (or the fear of keys sticking), the new arrow key layout is my biggest issue with the new keyboard. The up and down arrow keys are the same as they always were: half-height with a slight curve where they meet. The left and right arrow keys, however, are now full-height. They used to be half-height, which created a sort of inverted T shape. This left a bit of clear space above each key, which my fore and ring fingers used to feel for.

I've had my new Macbook pro (15" 2017) for a month and already I have 4 keys solidly stuck and half of the keyboard with stubborn keys. This results in me taking longer to do my work and also, having to smack down on the keys so that I don't misspell everything. The new keyboard is horrible. I've been looking through articles on how to clean the keyboard but I'm very confused. On one side, Apple suggests using compressed air to clean under the keys and warns that we should not attempt to clean the keys without Genius Bar supervision. (Geez!) On the other side, there are youtube videos that should them pulling apart the keys with small screwdrivers.

I am having the exact same issue! The worst part is that Apple won't replace the machine or refund the $2,300. This computer is the worst computer I have ever endured, it is literally ruining my life! This widespread hardware issue SHOULD be a recall on the entire line of computers. I would love nothing more than to get rid of this thing.

I am also experiencing several stuck keys on my 2015 MacBook and took it to the closest Genius Bar. I was told it was dust under the keys so they cleaned it but the problem persisted and they said the entire keyboard would need to replaced at a cost of several hundred dollars. Mine is no longer covered under warranty and I would have to pay for the keyboard replacement out-of-pocket. This is frustrating since these keyboard issues appear to be a known problem.

you definitely need to go to the Genius Bar--this is a known issue with the 'butterfly' keyboard design. I have read 2 articles about this within the last 2 weeks, having gone through this myself with a 10-month old MacBook. Apparently, today a law suit has been filed, seeking status as a class action suit.

Interestingly, this is not the first time this has happened. About two years ago, the same symptoms began of certain keys becoming unresponsive. I took the MacBook to the Genius Bar and they replaced the keyboard, no questions asked. The symptoms have since re-appeared and the Genius Bar staff tells me I must pay the cost if I want the keyboard replaced. I am reading about alleged defective keyboards for my model MacBook and if that is true, then replacing the keyboard will only buy me time before the unresponsive key issues re-appear yet again.

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