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Priamo Gregory
Hi everybody. Just wondering if anyone has figured out a solution to the Netflix vs Apple tv streaming/buffering issue. This is stupid, since Apple is usually on the cutting edge of things. I recently upgraded my internet to a faster provider, and this seems to have only increased the problem. I can stream Netflix just fine on my MacBook, iPhone, and an old Blueray player, but on my Apple TV, can watch a max of 15-17 min., before it freezes. I have an older (gen 1?) Apple TV, thought that was maybe the problem, got a 2 or 3 (how can you tell the dif?), anyway, no go, same problem. I know about turning off the 'send data to Apple', since that causes a lot of freezes, did that, also downgraded my playback settings on the Netflix account page to 'low', but at this point, the only way to watch an entire program all the way thru is to watch on this 5yo Blueray player, which has a very archaic menu, not good for choosing shows. This is so silly. I searched the net and came across this thread telling you how to access the streaming menu to slow it down on "most streaming devices", to do something like up, up, down, down, left, left, right, right, thing with the remote, and a hidden menu was supposed to pop up permitting you to slow the streaming settings, but no go, this must have been for a ps3 or something idk. Btw, no problems with any of the other channels on the Apple TV, HuLu, Smithsonian, Ted Talks etc., all work just fine, actually better with the new faster provider, but now Netflix (which actually worked not too badly with the other old slower internet provider, minimal tolerable freezes), gets caught in this buffering/streaming logjam no matter what I do. And yes, I also tried running an ethernet cable directly to the router, which I never had to do before, but this actually slowed down my service, WiFi is better, also went onto the router config page, tried alternate channels #1, 6, 9, 11, ended up coming back to default channel #6, which gave me both the fastest download and upload speeds according to SpeedTest.com. So I have been sitting here with my MacBook logged into the Linksys config page, will change to a different channel, run SpeedTest Ap on my iPhone, try another channel, run SpeedTest again, etc., etc., and this is how I arrived at where I am now, have been fighting this whole thing for a couple weeks now. Does anybody have any additional ideas or insight? If an old Blueray player can have streaming that works, then I can't believe an Apple TV cannot permit me to config its settings to the same, so I can get this whole thing ironed out. Thx, any feedback is much appreciated.
How old is the Apple TV? It's very curious that you mentioned you had issues with an older Apple TV, you bought a new one and the issue is still there. That tells me it's not an issue with the Apple TV but something else. The only other thing I can suggest is there is a quality program in place for the Apple TV 3rd gen that show issues with WiFi connectivity, which yours sounds like it could be (even though you had the same issues with another older Apple TV). Contact AppleCare and give them the serial number (found on the bottom of the unit or in settings) so they can check eligibility and let them know the issues you're having. If it is covered under the program take it into an Apple service provider or Apple retail store and get it replaced. I throughly recommend contacting Apple to make THEM aware of the issue and they will be able to help. You will find Apple is ready and willing to support their devices but they aren't mind readers. You need to find the right people to contact and actually contact them, i.e: Apple themselves. I hope this helps and if you get a replacement Apple TV I hope you enjoy it as much as I do.
Same issue. I can watch from 10 to 20 minutes with and netflix then errors out on apple tv. I can run netflix on ps4 without an issue. I have 1 gigabyte fiber so the lack of internet is not a concern.
THanks everyone! After all my efforts & all your responses, my problem is solved!! I found out my neighbor was having the exact same problem, we both complained to the provider, and he fixed it on his end by disablng some server proxy catache. I looked it up not knowing what this was, seems like that was my "log-jam" all right in that it holds or regulates data flow so the provider can serve more customers. This is a small provider I'm using now, he didn't wanna lose us both, so he let loose the jam, & now we have screamin' fast Netflx (on my Apple TV!!!) with NO freezing or buffering. Thanks for all the help, other ppl might check with their providers to see if this is an option.
Based on what I've read here and elsewhere on the net, it seems to be a wide-spread issue that only affects Netflix on AppleTV. I recently started experiencing the same issue where Netflix content will stream for about 20 minutes (sometime less), then quit. I've confirmed that this has nothing to do with WIFI, router or internet connection as I experienced the same issues with my AppleTV connected via ethernet. As a workaround, I've been streaming Netflix from my iPad to AppleTV over Airplay, and so far, no problems.
Problem NOT solved. I have a latest version Apple TV, iPad and iPhone 6s. I get buffering with BBC iPlayer and ITV Player when I play them on both the iPhone and the iPad. The iPhone and iPad are about 2m from the Apple TV which in turn is ethernet-connected to an Airport Extreme. My broadband runs at 20-30 Mb/s.
Streaming from my iPad app via Airplay works great, with exactly the same Netflix programming. Still, it ought to work on the Apple TV. I have 2nd generation. If I heard from enough people that there's no issue in 3gen, I'd get that, but if it's an issue across the board, i'll just stream. As others have said, Netflix is the only app that crashes. Everything else streams just fine.
4the gen Apple TV has the same issues. Weather it's Netflix, ESPN to Go, Fox Sports, or others, streaming is perfect on my iPad but low quality on Apple TV. All of the previous issues apply. Very disappointed with this product.
About 3 days ago I started to have issues with the Spectrum TV app on both of my Apple TV's 4K (1st and 3rd Gen). I get constant buffering and error ALP-1999. Both Apple TV's are hardwired. Note that the buffering only happens on the Spectrum TV App. Netflix, Disney+ Hulu work without any issues. it also appears that issue does not affect local channels while using the Spectrum App TV (NBC, CBS, KTLA, ABC, KCAL., Spectrum News 1).
Here is more information about my buffering issue. The error is ALP-999 and it looks like the buffering issue occurs after an add is played. Also both of my Apple TVs are running the latest TV OS. 16.3.3 (Apple TV 4K 3rd Gen) and 16.3.2 (Apple TV 4K 1st Gen).
Those errors usually indicate a problem with the internet connection. Most other streaming services buffer content a few minutes ahead so if you lose internet or get slow speed for a short time you won't be interrupted. Spectrum TV is a live service so it is not possible to buffer anything, it will be more sensitive to connection issues especially on HD channels.
I started to watch TV (TBS) today at around 7:00 AM and at around 8:30 the buffering started and after a while the channel guide slide from the right of the screen and the error message ALP-1999 pop up at the bottom of the screen.
I installed the TBS app on my apple TV and I started to watch the same live feed that was on the Spectrum TBS channel and I haven't had any streaming issues (buffering). I also watched the same feed on laptop and so far no buffering issues.
Also I mention on my reply to William_M that I downloaded the TBS app and watched the same live Stream of the same show that was playing on the Spectrum TBS channel and I never had any problems when viewing the show on the TBS app. It seems like buffering issue only affects the cable channels and not the Local channels ( ABC, CBS, NBC, Univision, Telemundo) as yesterday(Sunday) I was watching the Oscars and during the entire broadcast never had any issues, but as soon as I changed the channel to Cartoon network and after 30 minutes of watching the buffering started and the way to fixed I had to change the channel and go back to cartoon network.
I just did your recommended instructions and that didn't help at all. The buffering issue still happens. The odd thing that it only affects all cable channels like TBS, Cartoon Network, CNN, FXX.... and not the local channels like CBS, NBC, ABC. buffering is also happening on the browser. using windows 11 all up to date and FireFox latest version.
I was not able to replicate the issue you are seeing with the Apple TV using our remote tools. To help determine if the issue is with the device itself (The Apple TV) as opposed to the internet connection, can you try testing on another device as well at the same time as the Apple TV?
Please try using a smartphone (using the app) or a laptop (using watch.spectrum.net but a different browser than Firefox). Ideally, please try streaming on another device at the same time and same channel you are streaming on the Apple TV and let us know it the buffering occurs on the other device as well when it occurs on the Apple TV. If you see the buffering on the Apple TV specifically after a commerical or ad, can you try changing the channel to another channel, then back to the original channel and let us know if the buffering continues?
The issue is happening on both of my Apple TVs one is a 4K 1st Gen and the other one is a 4K 3r Gen both are hardwired. I am currently testing the app on my iPhone 11 and on desktop PC running Windows 11 and using the Chrome browser.
I connected the Apple TV directly to the modem and watched TV for a couple of hours without any problems. I connected my ASUS wireless Router RT-AX58U back and it looks like this might be cause of my issues, because after I started to watch TV with the Apple TV hardwired to the Asus router the buffering started after 10 minutes.
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