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Jennifer Curtis

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Aug 2, 2024, 11:50:33 AM8/2/24

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Hi, i cant log in Netflix on my Apple TV 4K. I tried many solutions but it didnt work. Everytime i try to log in, netflix said: Your Netflix account name or password couldn't be verified. ... Go to www.netflix.com/support for more information. CODE: 113. I tried to call Netflix customer support million times and there r some ways that didnt work to me:

When you just got a new Apple device, you get some additional complimentary support, to let you have a good start. Apple Complimentary Support - Official Apple Support. Make use of it. Possibly one of their experts knows about a common setting or something that may prevent access to services. There is something non-standard in your network setup. Contact Apple for support and service - Apple Support

First, they sent me email and asked me to change pasword. After i did that, nothing changed. I didnt ask them something specific because i dont know about technique. I just followed their guidance and told them what happened, they said Ok, we will check your account again, after we tried everything that i can do it by myself at home.

This told me that there must be a conflict with the AppleTV retaining some sort of data, and Netflix not liking me switching accounts. I tried resetting my AppleTV and I can now log in with the new account.

I can't get past "activating" Paramount+ for the Netflix/Paramount promo. I've successfully created an account and logged into Paramount+, but under manage play+ in verizon, it still won't show Paramount as activated, and Netflix still says "pending Paramount+ activation."

Ok so using a different browser I was able to subscribe. Now like everyone else I was able to link Paramount+ but not Netflix. I get the same toggle that says activation pending, click that and then I get "We are processing your subscription. Please refresh or check back again to activate."

After a LOOOONG time on live chat I was told: The team is working on fixing it and you will be able to activate the subscription through the toggle switch after 72 hours. We are also reporting the issue to the concerned Verizon team through an AYS ticket.

However, I want to use my current Netflix account, which the Verizon site says I should be able to do. I've been billed for another month of service - something I was hoping to avoid by signing up for this service.

Having the same issue. I paid for the year of Paramount+, but get the 'Activation pending' message in the dashboard for Netflix. It's been like that all afternoon. Talked to chat support and the only thing they did was read the 'Activation pending' message to me. That doesn't address the issue that I can't activate the year on my Netflix account

This will happen automatically in whichever Netflix account you log into first in your Sky device. Therefore you either need to have an existing Netflix account you can log in to on the sky device or create a new Netflix account and then Sky into it on your Sky device.

if you can't remember the password you would need to go to the Netflix website/app and use the forgot password link. If that isn't sending you a password reset email then perhaps your Netflix account is linked to a completely different email address. If you can't reset your Netflix password you will need to contact Netflix support.

So, my daughter who is on the family plan, and lives with me, is away at college so her tv shows up in a different HOUSE, so it WILL NOT SHOW! SO, I pay for Ultra I asked for an extra member account and WAS GOING TO PAY EXTRA because NETFLIX thinks my daughter who goes to college has to have her own account on top of all other college costs. The T-Mobile who i pay over $150 a month already has told me that the service I pay for, THEY CAN'T PROVIDE! AND that I need to get my daughter a SEPERATE ACCOUNT (more money) ON TOP OF THE PLAN I PAY FOR ALREADY! And yes I have screenshots

My daughter lives in my house when she is not at college! I also offered to buy the extra member account for her. TMobile says NO, they say that even though I pay for Ultra and 2 extra Member accounts I can not use them. That is all they say NO REASON, just cant use.

Netflix changed the rules to prevent password sharing outside of the primary residence. This is not something that only affects our T-Mobile Netflix on Us subscription. It affects all Netflix subscriptions.

One of the Netflix rule changes is that accounts paid by a third party (like T-Mobile) are not eligible for additional members. I have no idea why Netflix made that restriction since it makes our Netflix on Us accounts much less valuable. Maybe Netflix wants to eventually eliminate third party accounts, and this is a first step towards that goal.

i could have sworn there was a way you could have out of household people on your account as well. could have sworn it was something additional you had to pay for. but that was on the customer and not TMO to pay for.

The only workaround I can think of that T-Mobile could use would be to create a new Netflix on Us account for each family member that does not reside at the home location full time. That could get expensive for T-Mobile unless the subscriber pays more for these additional accounts than for the primary Netflix on Us account.

scratch that. found it..and you are correct..the TMO paid for one can not have more additions added. only the normal Netflix account can that is paid for by the customer and not part of a promo/3rd party paid for deal.

The account owner will need to purchase an extra member slot, then invite an extra member to use the extra member slot. The extra member must be activated in the same country where the account owner created their account. Extra members cannot be added to Netflix-included packages or third-party billed accounts.

OK I need you to read the restriction again and think about it, my daughter who LIVES WITH ME WHEN NOT AT SCHOOL, AND WHO IS ON THE FAMILY PLAN. Is at college she did not move she is AT SCHOOL! So, the restriction is BS. Then if T-Mobile cannot provide the service. THEN IT IS ILLEGAL FOR THEM TO TAKE MONEY FOR THAT SERVICE!!! Plain and simple so PLEASE RETHINK before this goes to the AG for your company stealing money for a service they can't provide!

pretty much beating a dead horse here..this is on Netflix to figure out.. no one in here can assist with this. its a location issue between the address on the Netflix account and where youre daughter is trying to watch it..that isnt a TMO deal..

None of the people responding to you work for Tmobile or Netflix . To me a non Tmobile employee it's the different IP address your daughter is using is why she can't access Netflix since it's not your IP.

thinking about it now..if shes paying through TMO for her Netflix and not getting the free one but paying outright, thats where the issue is..if she were paying N directly there woulndt be an issue adding someone on. if Netflix is being paid through a 3rd party (TMO would be said 3rd party or at least more than likely being viewed as such) then they cant add anyone.

Whether you subscribed to Netflix Premium through T-Mobile or directly to Netflix makes no difference. Those 4 devices must be in the same home location. When your daughter is at college and accesses Netflix, Netflix is able to determine that she is not at the home address of the account. Netflix considers this to be illegal password sharing.

If it looks like consumer fraud, then it is consumer fraud. I am urging all affected T-Mobile members to file complaints with the FTC.

Read more on my Twitter thread concerning this issue:

How do I sign into netflix on a computer with my Xfinity account? I want to browse and view programs and mark things to view later, but I can't sign directly into Netflix. I found an older post, but the link it references no longer works and just goes back to the Forums Home Page.

That sort of worked, thanks. I didn't exactly find settings with my User Name & Password but I did find what email address was registered under Help. So I was then able to do a password reset with Netflix. using that email address.

if you subscribe through your Xfinity subscription, go to the x1 Netflix app, and go into settings and account. you will find a menu item where you can get a username/password to access on other devices from that menu.

Apparently this is an ongoing problem when attempting to register for an account with Netflix. When reaching the credit card stage, step 3 I believe, being turned away with the notice: "Sorry, but we are unable to complete the sign-up process now. Please try again later." Elsewhere the solution mentions faulty response to the card used or the bank behind that card. In my case I attempted to use cards from two different banks, one here in AU and the other on a US bank... and even offered to pay via PayPal... to no avail. Why? Does Netflix not want my business? Is this something personal? Is there another choice for the same service Netflix offers?