Re: Err_ssl_protocol_error
Yvette Burkhammer
We're having some issues on some machines related with ssl when connecting to our sites through https. sometimes, some of the users get the err_ssl_protocol_error when they try to load one of the sites. now, the weird thing is that hitting f5 solves the issue and the page that was returning the ssl error gets miraculous loaded. we've already tried most online suggestions (checking date and time, cleaning the browser/ssl cache, etc).
we have changed the ssl certificate recently (a month ago), but the issues have only started now. btw, all our requests go through our firewall (forti adc) which is responsible for enforcing the https to all our clients.
So, I've used wireshark to capture the traffic and when I get the ERR_SSL_PROTOCOL_ERROR on chrome, I've noticed that wireshark is showing me an alert with a decrypt error in response to the server hello message:
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