Reset Adobe User Password

[Hetty Calin]

Adobedoesn't care what you want, they provide you what they want to provide you and you have to live with it, like it or not. That is what they keep telling us over and over and over again through this forum for years now.

Who's dumb idea was that. Account Administrators need to be able to reset passwords for team members. Also your (Adobe) account recovery idea with a cell number is just as stupid. We don't put personal cell numbers in company software accounts.

I know this an old post. I couldn't agree more. 2018 and we're still struggling with adobe to do something. I have wasted numerous hours creating accounts, sending invitations, setting up accounts and revoking them when users leave in multiple large environments.

Called Adobe support on multiple occasions for the past few years and they still have not added this simple feature to reset passwords and to just simply create an account without the need for invitations as no admin wants users to have logins or control over any account of any kind regarding company owned software where the logins can be exploited or misused. Administrators keep logins and accounts and documents them not users.

Bottom line: Adobe software installation and user assignment has become a waste of time and a nightmare for administrators everywhere. I haven't not met a single admin to say anything good about Adobe's waste of time policies. Costing company time and money.

Someone needs to do something. I can create 100 Microsoft office 365 user accounts in the same amount of time to just create one or two users in Adobe, send the invitation, accept it, setup the account, then download the software.

LOL, not a long process... Except for when your awful mail server takes hours or DAYS to send a reset password. As of right now, it's been 26 hours since I requested the last reset password. You guys are the ones that randomly logged her out of her account and now she can't perform essential duties. This is truly infuriating. The last two requests took several hours and by the time the employee got the access code to reset the password, the time had expired because she used the first one. Now, she's been waiting with the reset window open in the background for 26 hours. With the amount of money you crooks charge for this application, you'd think you could afford to run a mail server. I work for a healthcare organization that built a process around editing .pdfs using your application which has clearly been a mistake. Patients are not being seen as quickly as they should because of this brilliant reset process. Get it together.

And here it is Oct 2019 and we still can't. Case in point - Terminating an employee who has company data/work product in his Adobe cloud, as one would expect, and what Adobe pushes. No way to block/safeguard the ex-employee from the company data other than I log on as the employee with the account password ( if I'm lucky) and back-up and delete company data. Eliminating just the Acrobat Pro license is not enough.

It would be a nice feature to give the Administrator the power to reset passwords, without revoking the license(seat) of a user. I can see this being key in labs, and in companies with temporary workers.

Agree with everyone else...you have to provide admin's the ability to reset user passwords. I can't think of a single software or other service where an Admin Console is available that the admin cannot reset the user password. I'm dumb-founded by this lack of a basic feature.

This has been a request since 2014 and Adobe still has not added it even though it's members are screaming for it. Which either means they don't know how to implement it in their environment, or they just simply don't care what user base is requesting, I opt for the later, Adobe just doesn't care.

I appreciate that adobe thinks that they are providing sufficient tools to manage accounts but I don't think you (or adobe) understand the needs of large organizations, especially schools. For an educational institution providing access to adobe products for instructional use, the organization owns the email accounts, ids, logins, etc. The institution has responsibility for maintaining the accounts and is liable for activity of those accounts.

That's illegal where I live. Personal data can only be accessed in rare and well documented cases. One of that cases is that parents can control e-mails and systems of K-18 children. That locks out teachers and administrators!

So far as I can see, the user can easily do it themselves, so you don't need to. Many of the threads I read were from admins who wanted to give access to a different person, which is something I think Adobe forbid. The license has to be reclaimed, then can be reassigned.

User's need to do that on their own. Each user is responsible for his password with his Adobe id. They need to go to account.adobe.com and ask for a new password. That password will be sent to their e-mail associated with the account.

I was redoing a bunch of email addresses in various SAAS portals for my users over the weekend, and nearly every single one of them allowed me, as an administrator with a dashboard, to trigger a password reset process. Also, I could edit their information, change their job titles, and - heaven forbid - even change the last names and registered email addresses of some users that have gotten married in the past few years.

If your organization has integrated Workfront with an SSO solution, you may be routed to reset your passwords through your SSO system when you click Reset Password. This resets your SSO password which affects logging in to all your other applications inside your organization.

I did not have an Adobe ID when I first downloaded Adobe Digital Editions. I was able to use ADE without cost by selecting Overdrive in the drop down. I tried using the reset password as you suggest but it never sent an email to me with the instructions so it didn't work. I assumed this was because I never created an ID in Adobe itself. Only in ADE. I only created an Adobe ID after that in order to post this issue in this forum.

This may be just stupid user interface design. You do have to re-enter your Overdrive user id into the vendor-id field even though it is displayed in the upper field. The upper is the authorization id that must match that in the epub file and devices to which it is copied. The vendor-id is needed for ADE to login to Overdrive to verify your account.

Cannot find post I originally saw on this but if you have an Adobe ID - not a Digital Editions ID, that is where you (1) reset your password, using numbers and letters only,(2) log out of Adobe (3) then bring up ADE and enter new Adobe password . I was able to use my Adobe pw on ADE, authorize my ADE to permit transfer to my Nook (and other devices). Took patience, logging on and off, closing the ADE software then bringing back up again but I was FINALLY able to transfer book from my ADE library to my Nook. You must be on line to complete pw changes and reauhtorization. It's a royal pain in the ... but it finally worked.

Change password is not working on the homepage. After password expiry am getting new fields to enter new password and reenter password. After submitting the form it is showing popup as password changed successfully. But password is not changing. Could any one please help on this issue.

For the error you have mentioned "com.adobe.granite.security.user.internal.audit.AuditAuthorizableAction Password for User 'username' was changed" in AEM", it seems that you need to reset your password. Try the approach given here:- -to-change-user-password-on-aem-when-passwordvalidationaction-is-...

I tried by changing configuration Maximum Password Age to 1 day in Apache Jackrabbit Oak UserConfiguration. It is working fine after password expiry. But it is password is not changing when am trying to change password before expiring. Is there any changes required for that.

Below are the screen grabs of the configurations.

It is not custom component, if the user password the expires aem have password change functionality in login page. So one my account password got expired and trying to change the password. Able to get the message like password got changed successfully but password is not changed.

I have faced this issue in 6.2 when the password was not matching the password policies. Please try with a simple password adhering to to the standards, some special character may be the culprit. You can verify it by logging in into AEM with a different user and then trying to change via user administration console.

This space is provided by Adobe, but this is not Adobe support

Sorry, nobody here can help with an account or payment problem

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