Direct End-client Req. ::: Need for Public Safety Remedy CMDB Developer - Lev.3, Brooklyn, NY - 100% On-site
r...@gitsus.com
Hi Partners,
Position: Public Safety Remedy CMDB Developer - Lev. 3
Client Location: Brooklyn, NY
Work Location: 100% On-site from Day One
Duration: 24 months (35 hours per week)
Rate/Hour: Open
Local or Nearby and US Citizen/Green Card will be given highest preference. (If on H1B; Must be valid thro May 2028)
Scope of Services:
- Evaluating and gathering current BMC Remedy/Helix CMDB current practices and processes for current BAU work as well as NextGen related work
- Reviewing Incident management, service request management, change management, configuration management and other ITIL process areas for current BAU work as well as NextGen related work
- Reviewing Lifecycle tools such as Discovery, ADDM, Netscout, SCCM, and CMDB related tools and / or products
- Troubleshooting and auditing of Incident, Release, Change and Lifecycle Management processes
- Identifying and ensuring critical Configuration Items (CI) for current state and NextGen are properly accounted for and documented in the CMDB
- Identifying, adding, modifying, and removing CIs via automation/remedy workflow
- Reconciliation and validation of CI relationships for current BAU work as well as NextGen related work
- Auditing configuration records and dependency information for current BAU work as well as NextGen related work
- Determining areas for optimization and best practices for current BAU work as well as NextGen related work
- Examining and recommending enhancements and potential tool-sets for Incident, Change, Service Requests, Release and Lifecycle control procedures
- Provide applicable documentation, workflows, diagrams, etc.
Must have Skills:
- Minimum 8-10 years of experience in BMC Remedy ARS, CMDB, ITSM, SLM, SRM development, customization, administration and support
- Remedy ARS, CMDB, ITSM installation and configuration experience in version 18.x and up
- Remedy integration experience with other tools like ADDM, Netcool/ScienceLogic, Active Directory
- Remedy smart reporting experience.
- BMC Remedy and ITIL certification highly desired.
Thanks,
Ram M.
Global IT Solutions USI Inc.
Phone: (718) 676-9625 Ext. 205
Mobile: (847) 769-0850
Fax : (718) 377-2527
E-mail: r...@gitsus.com
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Certified Minority-owned Business Enterprise (MBE) – New York City (NYC), New York State (NYS) and The Port Authority of New York & New Jersey (PANYNJ)
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