gratmar janaki daseanah
Lola Maroun
I have HU8550, SEK 3500 set-up. Firmware 1453. Netflix app has been reinstalled. I still get the "cannot play title at this time" message on every title. Netflix works fine on all other devices in my house. Any ideas?
I get this problem all the time and I have the solution directly from Samsung. The reason they say this happens is that Netflix collects cookies in the TV and they told me how to clear the cookies. Unplug the TV wait 2 minutes exactly. While holding the power button on the remote plug the TV back on wait a minute for everything to boot up and connect to the internet and Netflix won't work I have to do this at least once a month and it works every time.
Was reading this thread thinking, hope this doesnt happen to my 32inch samsung....well it did approx 5 days ago...netflix started doing the 24-25% thing, then unable to play the movie....Im positive this occured post a firmware update of the TV....anyway, its not isolated to netflix, its the wireless software on the Samsung that is broken...It will connect after restarting the TV, but then slow down, and eventually disconnect from WAP, and you can only re-establish a wireless connection if you restart TV.
There is zero wrong with my wireless - I have 2 WAPS and 1 Wireless router....The Samsung TV has the same problem with all of them....all WAPS and router are approx 10 meters from TV - wireless reception is perfect.
Ive tried every combination of turn off/turn on(WAP/router/TV, tried resetting smarthub...you name it(Whats been suggested in this thread), Ive tried......This is a Samsung TV software issue(Wireless)...It has only occurred recently, so has to be due to the latest firmaware update...Samsung, take ownership of the issue, develop a fix, release a patched firmware asap.
Hopefully Samsung and Netflix will learn to play nice, I suspect Samsung is not following standards, but without source hard to tell. I could do a network capture, and see the request response, but I just want to binge watch imposters.
by logout and reinstall, do you mean delete the app from the Smart Hub, then download the Netflix app? My TV is a 48" Model 5200, problem started a week ago, Netflix gets to 25% loading, then times out w/ a connectivity error.
Four weeks later, I can confirm that Netflix is also now working after a quick sign out/reinstall of the Netflix app.
It's a shame that the Samsung technicians and moderators aren't informed of what defects exist on their products. You would think they would know what issues are out there and what their development team is working on. There should be more transparency for the customer. They should let their customers know that the issues are known issues and they are being worked on urgently. The smart hub restarts and the system resets are frustrating when customers have already tried these tasks numerous times. The only answers I ever got was the equipment is defective please return it for a new one or we can send a technician to your home at an additional cost to you. Unacceptable , especially when customers are informing them that other users are having the exact same problem.
This is was a software issue on samsungs side which we all said from the start and it was rarely acknowledged.
Re: Netflix not working on Samsung Smart TV [ Edited ]
ultimately uninstalling and re installing the Netflix app did work, but it required multiple tries and wasn't that easy. in order to avoid the "black screen" problem again after re install of Netflix, I had to delete it again, power down and then hard reboot my entire network as well as the TV. and this is on a one month old Samsung KS 8000 with the latest firmware and software installed. I hope that Samsung fixes this issue permanently, because this fix is a lot of work to get Netflix which is one of the main apps I use, to work properly in the Smart hub
The symptom is that after entering an application like Netflix, YouTube, WEB, amazon video, HBO, etc, no keys on the remote work, except for the home button. If you go to Home ->Settings->Network->Network Status, it says you are connected to your wireless network (WIFI) but not to the Internet. Unplugging the power for a minute and plugging it back in fixes the problem for a day or so.
I have version 1167 Op System on my new Samsung 4K TV model UN60KU630DFXZA, and I periodically lose my internet connectivity but NOT my wireless connectivity. My IP Setting and DNS Setting are set to automatic, and my DNS and gateway are set to my WIFI routers address (in my case 192.168.0.1.). I think the router sends a TCP/IP redirect to the TV with the correct DNS IP address or forwards the NSLookup request on to the ISP's DNS. The response from the DNS server is then sent back to the TV. If I had a sniffer I could tell you exactly where the TV is failing in its software.
Step 1 - determine your Internet Service Provider's (ISP) DNS server IP address. There will typically be two such addresses, primary and secondary, but your Samsung TV can only use 1 that is IP4. (IP6 is a newer version of TCP/IP protocol but our Samsung TVs don't use it). On my PC, I opened a browser to Google and searched for "Comcast DNS server IP address" because Comcast/Xfinity is my ISP. Replace "Comcast" with your ISP like COX, CenturyLink, HughesNet. A Comcast link said my primary IPv4 address was 75.75.75.75, so that is the address that I used in later steps. Here is a typical result from a Google search:
Step 2: Using your remote, go to Home->Setting->Network->Network Status. After the TV completes its test, go to IP Settings (2 positions left of Close). Don't change the "IP setting" of automatic. rather cursor down to "DNS setting" and change it to "Enter manually" and then cursor down to "DNS Server" and select it. In each of the 4 fields enter your ISP's DNS IP address the same as we noted in Step 1. This may take some time to learn how to go to the top to select numbers and done, and move from field to field.
When Netflix or Amazon freezes up and won't do anything, simply take the Samsung remote, point at your TV and hold down the POWER button for about 10 seconds or so. The TV will reboot and show "SMART TV" on the screen, and soon you're back in action.
This is a RIDICULOUS thing to have to go through every week or so with a $750 TV. I am 54 yrs old and never had a TV in my life that needed all this rebooting! Samsung FAIL - and their inability to address the situation satisfactorily here with so many users in need shows that they are a dying company, because companies who ignore and discount their users these days, eventually, die.
you are using an old samsung driver - go to the driver database and get the newer one. All samsung drivers have been updated to use the new Universal mini driver (which is the one you just downloaded for netflix)
I have a new 4GEE home router 3, everything has connected except my 2 teles cannot get netflix to work on them. catch up (bbc i player etc ) and disney plus are fine but netflix wont get past either 0%, 25% or sometimes 76% then I just get a message saying cannot use come back later. customer services say cannot help only thing is work ongoing on local mast that is not finished until dec!!! very frustrated. netflix worked perfectly on previous broadband supplier even though my speed with BT was only 5mg - tests show get 11 to 17 now sometimes 7 or 9 but only need 1mg for netflix - can anyone help? many thanks
yes it streams on my old tablet. I have disconnected the tele and and reconnected, the Lan is plugged in between the tv and the router and it still goes up to 25% and stops dead. I have followed all the netflix tips to get it to work and it just won't. Disney + works on this tv - its a samsung smart tv and Netflix worked perfectly on the old broadband. I just dont know what else to try.
did talk to the tech people but basically cannot help - just mentioned work on a mast nearby that is not complete until Dec. everything they did showed no problems which is why I dont know what to do next!
No I don't think I have - have signed out and signed back in, not sure I know how to delete it from the tele and reinstall - am not brilliant at all the tech although I am learning as this has been going on and on
EE tech gurus have escalated (after 3 hrs on the laptop this morning) a while ago it seems this was a known problem with EE privacy settings and Netflix - this was a year ago on this forum - person had exactly the same issue as me. couldn't solve it and eventually left EE.
Check the APN Settings within the Admin Area of your 4G Router, is the APN Profile set to IPV4/6, if set try setting this to IPV4 Only and while your there check and change the Authentication to PAP. You may have to create another EE Profile in order to Change this, then set and Save the New Profile as Default then Reboot the Router.
I read about redirect of port 80 and 443 for incomming connection, but that's not my case. First, i have a webserver running on my home and port 80 and 443 are redirected to this server (internal IP different from Smart TV). Second, I tried to redirect port 80 and 443 to my internal TV address; stil not working.
Before this, I had a simple Wireless router doing routing on my home and everything was working fine, including Netflix. Also, in my smart TV, I CAN access and brownse Netflix. Te problem is when I try to start streaming....they sai that is not possible to play, to check latter. If I switch to my old router (wireless TPLink router), everything start to work.
Why don't you run a wireshark now?
The TV should be able to access the internet like every other host, using Netflix should not need port translations inbound or outbound. The TV will try to connect to one of Netflix's Public IP addresses and will then start a stream on a Port which I believe it 80 or 443.
2) I've conected my old router as a main router and disconnected cisco. Opened TV and Netflix. Start streaming a serie. Stop streaming, but keep netflix opened. Disconnect old router and connect Cisco again, as main router (keeping both same IP, but only one 'on' at same time). Start streaming and works.
90f70e40cf