Contact between surgeries

[Steven Flower]

HI all

How do you deal with contact from people between surgeries?  

For me, there are three broad types:

A - Contact with people you've helped - follow up links and questions.  Generally, this is OK, but I encourage people to both come back to the next surgery and seek other channels (Wordpress?  Then try the Manchester Wordpress User Group)

B - People emailing to say they can't make the surgery, but could I/we "contact them to discuss their social media"... For me this is always a polite No, and a link to the next upcoming surgery. I do four hours a month of surgeries as a volunteer - that's it folks! Generally, people come along.  

C - People who want to get more formal training/advice/consultancy,  and have a budget.  This isn't something I do in particular, but have referred people to some relevant courses when I see this.  It'd be great to build up a list of trainers (and also online tutorials) with fellow Surgery Hosts. Maybe start at https://socialsourcecommons.org/ ?

B and C could be related, although I get the impression that type B people initially interpret Social Media Surgeries as free unlimited advice...

Thanks!

Steven

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skype: / twitter: stevieflow
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