How do you introduce patients to surgeons?

[Steven Flower]

Hi everyone

Many thanks for joining this group!

I thought I'd start with a question to kick us off.

We've the first of seven social media surgeries held at the BBC tomorrow.  Should be good fun - the previous three were:

http://socialmediasurgery.com/surgeries/mediacityuk

On our third one, we got each and every person to introduce themselves, and then we somehow paired people up to get started.  It was OK, but not perfect.  Tomorrow, we may use some form of post-it notes or something...

So - how do you effectively pair up those that are looking for help, with those that can help?  

Best wishes

Steven

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[Kate (Hulme / MediaCity SMS)]

So, at yesterday's surgery we stuck with the introductions-round-the-room method, but I still don't think it's right. I think it feels a bit over formal, and that also means that doesn't always feel *acceptable* to leave people waiting for a turn. I wonder whether we could amend by using post-its / reminders for the surgeons' areas of interest / expertise, then after the first session letting people move themselves around. I noticed in the second half of yesterday's surgery some people did go and take themselves to another surgeon. Hosts could then focus on the people that're more lost and wandering :-) 

Anyone struck on a better way - especially for surgeries with lots of people in attendance?

Kate 

[Elijah van der Giessen]

Hmmm...

The surgery I held in Vancouver had more surgeons than patients.

We did an in-the-round series of introductions like you, and our surgeons shared their area of expertise. Then after ~15-20 minutes we gave people the option to switch to a new surgeon (although some stayed where they were).

Instead of a one-on-one consultation the event evolved into workshopping by groups of people.

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[Andrew Brightwell]

In Birmingham I think because all the surgeons knew each other and each other’s skills sufficiently well that they were able to self organise - and also because the emphasis was on people dropping by so I was able to assign people without too much trouble. 

I would frequently see surgeons swapping patients after a quick chat!

Maybe therefore, it’s best for managers to keep surgeons up to date with what they’re all good at – i.e. This is Bob and he’s marvellous at blogs – I guess this is where post-it notes would come in. I  would expect that if you’ve got lots of people then the host/manager would have to step in a bit, but that shouldn’t be too onerous.

Andrew

[Kate (Hulme / MediaCity SMS)]

Yep, that's pretty much how our Hulme surgery works too - we've just got a new cohort of surgeons at MediaCity, so it'll take a little time to get to know their preferred topics - but it's brilliant to have so many new faces :-)