Partner Implementation Manager @ Social Venture SaaS Startup

[joyz...@gmail.com]

Hey folks, 
Our team is looking for our next great Partner Implementation Manager. We've had a range of backgrounds become very successful in this role (on our team, we have a former corporate lawyer, an educator, a nonprofit manager, a startup entrepreneur) so please consider if you're interested! 

About the company:

Mon Ami builds modern technology for the growing sector of aging and disability services.

We're a women-founded, mission-driven startup tackling the $100B+ senior services market to enable delivery of life-sustaining services for older adults. Our customers are departments on aging and other agencies across the country who are at the frontlines of care, but who are currently not tech-enabled and are wasting 60% of their time on administrative paperwork that can be digitized and automated. Mon Ami’s cloud-based solutions allow them to streamline workflow, increase capacity to serve more seniors, and track outcomes on senior well-being. Mon Ami is backed by leading VCs in healthcare and SaaS, including Maverick Ventures, Ulu Ventures, Pivotal Ventures, Felicis Ventures, and others.

About the position:

Our implementation team is responsible for helping new partners onboard and adopt Mon Ami technology to solve their most critical operational problems. This is a very customer-facing role with clear end goals (get customers to successful launch!). Our existing team has diverse backgrounds in public health, law, marketing, but who all enjoy tough challenges and seek out work that makes a meaningful difference.

Primary responsibilities:

• Client management (be the point person for onboarding new clients): You’ll be meeting with people a lot as our customers get set up in Mon Ami, mostly virtually and occasionally in person during site visits. You should feel comfortable building relationships, being firm when you need to be, and managing communications.
• Project management (be the most organized person on the team): You’ll be managing project timelines and workflows; keeping track of what needs to be done, by whom, and when. Important to set expectations and manage deadlines!
• Product implementation (be the technical bridge between customers and product): You don’t need an engineering background, but it’s crucial you understand how our technology and data work. You’ll be translating what a customer is trying to accomplish into what the product configuration should look like in Mon Ami, using our internal configuration tools.
• Training and support (be responsible for adoption and learning): This can be the most gratifying part! Training new customers how to use their newly configured Mon Ami system via Zoom group or individual sessions. You’ll be part educator, part coach, part cheerleader to help them get comfortable and ready for success.

What you’ll love about working at Mon Ami

• Do work that matters with people who care: You’re solving problems for customers who are public servants dedicated to improving the lives of older adults.
• Autonomy and creativity: As a member of a small team in a startup, you can design and create what customer onboarding and success means at Mon Ami as we grow. You’ll have responsibilities from day one as you manage your own customers.
• The team: We are ambitious in our goals, but we never forget to treat one another with respect and kindness and share plenty of laughs along the way.

You....

• Have at least 3 years of experience in customer-facing roles in onboarding, support, project management, or account management
• Experience working at a B2B enterprise SaaS company OR experience working at one of our partner agencies (AAAs, state units on aging, or a community organization)
• Have excellent communication skills; you strike the right tone and communicate persuasively and clearly
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• Have strong project planning and organizational skills; you’ve never missed a deadline or detail
• Have a proven track record of success within your organization’s technology tools (will be asked to demonstrate!) and can speak fluently about software benefits

Etc.
This position can be located anywhere in the United States. Benefits include health insurance, 15 days PTO (20 days after year two), sick leave, 401K, disability insurance, FSA, HSA, generous paid family leave, and more.

To apply Send a resume or LinkedIn and cover letter to job-imple...@monami.io. A word about cover letters: short ones are great -- we just want to know what drew you to this opportunity and why you could be a good fit.