HIRING: Operations Associate (Admin) at Vera Solutions - Cape Town or Mumbai

[lkaw...@verasolutions.org]

Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending diverse skill sets and experiences with a collective mission to help social impact organizations tackle challenges and achieve greater impact globally. We’re a self-motivated, creative group that encourages all staff to push their own boundaries and drive the company in exciting new directions. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision.

Position Overview

As an Operations Associate at Vera, you’ll be the administrative engine behind our internal operations – keeping people organized, processes smooth, and priorities moving forward. You’ll support a wide range of day-to-day activities that make Vera a productive, well-run, and engaging place to work.

In this role, you’ll coordinate logistics, manage internal calendars and schedules, support staff-facing communications, maintain process documentation, and track follow-ups and deadlines. You’ll bring clarity and order to a dynamic, fast-moving environment – playing a vital role in helping the team operate efficiently and effectively.

We’re looking for someone who thrives on structure, repetition, organization, communication, and follow-through. You’ll be trusted to handle sensitive information, juggle multiple priorities, and be a go-to person for making things happen behind the scenes.

Primary Responsibilities:

• Provide day-to-day administrative and coordination support across internal operations
• Own and manage team calendars, meeting logistics and agendas, and internal scheduling workflows
• Coordinate internal communications such as announcements, updates,and staff reminders
• Document and maintain internal processes, checklists, and “how-to” resources
• Assist in coordinating staff engagement activities, training sessions, travel, and onboarding
• Track action items and deadlines across multiple internal projects
• Support data entry, reporting, and process tracking
• Help keep our systems and documents up to date and organized (e.g. Google Drive, Slack)
• Support team leaders with administrative tasks that keep the organization running smoothly

You’ll Thrive in This Role If You:

• Are passionate about making sure nothing falls through the cracks
• Feel energized by supporting a team and making everyone’s day run smoother
• Don’t get stuck when something doesn’t go as planned – you troubleshoot, adapt, and keep moving forward
• See challenges as puzzles to solve, not roadblocks to stop you
• Are persistent and focused – you’ll chase down details, decisions, or next steps until the job is done
• Are reliable, and the person that gets things over the finish line
• Take initiative and anticipate needs before they’re voiced
• Write clearly, professionally, and with a positive tone – even under tight deadlines
• Enjoy polishing and improving internal processes, guides, and systems
• Are tech-savvy and quick to pick up new tools (and enjoy teaching others how to use them)
• Care about being part of a mission-driven organization, and want your behind-the-scenes support to make a difference

What Success Looks Like:

• Meetings and internal activities run seamlessly thanks to your prep and coordination
• Staff feel informed and supported
• Processes are clearly documented, repeatable, and well-maintained
• You get things done efficiently – you’re always one step ahead

Qualifications and Experience

Essential

• Bachelor’s degree or equivalent experience
• 3+ years in administrative, executive assistant, operations coordination, or similar roles
• Proficiency with Google Suite, Microsoft Office, and confidence navigating tech tools
• Excellent organizational and time-management skills
• Comfortable working independently and taking ownership of recurring responsibilities and logistics
• Outstanding written and verbal communication in English – clear, professional, approachable
• Strong attention to detail and follow-through—you catch small errors and close every loop
• Ability to manage multiple tasks and priorities independently
• Discretion and professionalism—especially when handling sensitive information
• A proactive, service-oriented mindset—you take pride in supporting others and getting things done
• Grit and resilience—you don’t stop at roadblocks; you find a way forward and propose solutions

Desired

• Experience coordinating remote or distributed teams
• Familiarity with systems such as Slack, Salesforce, or project management tools (Asana, Trello, etc.)
• Interest in social impact, people operations, or internal culture work

How to apply:

Fill out this application form.