Alight is hiring: Service Integrity Partner for Health (based in Nairobi)

[Jocelyn Wyatt]

https://www.wearealight.org/careers?p=job%2Foll3zfw2

Alight is a proximity-driven humanitarian organization that restores power and agency to people experiencing displacement. For nearly 50 years, we’ve walked alongside our customers – displaced communities – in some of the most challenging and complex places in the world. Regardless of role or responsibility in this organization, we center the choices, dignity, and lived experience of people we serve – even when it complicates the work. We live our values at each step of our shared journey. At our best, our commitment to displaced people is sustained, relational, and grounded in trust.

The Service Integrity Partner:Health works alongside enterprise teams to strengthen services by connecting customer experience, service delivery, and program design. This role stays close to services and customers to understand what is happening in practice and works with teams to identify and implement practical improvements that strengthen customer experience. The role brings relevant technical health expertise into program thinking and applies it in real service contexts.