Elevate Destinations is Hiring - Associate Manager of Social Impact Trips (travel job)

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Dana Droller

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Nov 28, 2022, 11:06:45 PM11/28/22

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Elevate Destinations will be hiring for an experienced, full-time Associate Manager of Social Impact Travel. We anticipate a January 2023 start date. If you would like to be considered for this position please send a resume and cover letter to kath...@elevatedestinations.com. We will be accepting applications on a rolling basis and will offer preliminary interviews for qualified applicants.

ASSOCIATE MANAGER OF SOCIAL IMPACT TRAVEL

We are a dynamic, socially responsible travel company striving to bring more meaning, perspective, and positive impact into the lives of our travelers while respecting local destinations and communities. We are looking for an experienced project and event manager who can support our growing Social Impact Travel program. The Social Impact Travel Team partners with international nonprofits and foundations to manage and support the design of their donor trips. Our team manages payments, traveler registration & support, logistics and other operations to ensure that the trips run logistically seamless so that our clients can focus on their goals, often related to relationship-building, connection and fundraising.

We seek a motivated self-starter who will bring previous logistical experience, sustainable practices, and introspection to our tightly-knit Group Travel team. This position requires creative problem-solving, excellent judgment, superb organization, attention to detail, and eloquent communication skills.

Applicants should have experience in at least three of these four categories to be considered for this position:

Experience in the travel industry
Account management
Event and/or travel logistics management
Customer service
Extensive travel in developing countries
Understanding of sustainability and international development

JOB RESPONSIBILITIES:

Account Management

Plan and manage multiple international group trips simultaneously
High-level written and verbal communications through email and Zoom calls with clients and international partners as well as daily team meetings on Zoom
Project management – establish project timelines for each trip, and manage the execution of each deliverable in collaboration with clients, suppliers, and Elevate team members.
Manage logistical components of trip execution, including but not limited to coordinating site visits, selection of venues, meals or catering, audio/visual rentals, travel arrangements, hotel room blocks, and all other vendor relations for each trip.
Coordinate invoicing and payments with clients and vendors.
Establish and coordinate emergency and Covid protocols for each trip.
Create and oversee travel budgets and reconciliations.
Ensure compliance with company regulations and internal processes.
Maintain and update electronic records and databases.
Work with the Social Impact Travel Team to determine areas of product improvement including additional areas for positive social impact.
Collect feedback after each trip, and integrate lessons learned. Identify touchpoints for the Business Development team to follow-up for future account development.
Provide suggestions and recommendations to management for improving efficiency and effectiveness of operational and travel-related processes.
Identify savings opportunities, service enhancements, and process improvement initiatives.
Lead virtual traveler orientation calls.

Comprehensive Traveler Support

Develop a warm rapport with travelers and provide excellent customer service that is developed through truly knowing your customers’ needs and wanting them to have an amazing experience (150+ travelers a year).
Collect all traveler details and payments.
Thoughtfully respond to all travelers’ questions, inquiries, and concerns within 24 hours.

Research and Create Supporting Materials

Coordinate with clients and our graphic designer to create marketing materials for each trip.
Use WordPress and Pages to develop online trip materials.
Research and format logistical travel guides and detailed itineraries for each trip.
Support formatting, editing, and proofreading other materials as necessary.

Trip / Event Management – In-Person & Remote

Ability to travel internationally independently 2 or more times a year.
Manage trips that are off the beaten track in developing countries.
Manage all ground logistics and traveler support to move trips forward from beginning to end, showing resourcefulness and poise.
Ability to identify the most pressing objectives and prioritize them on an ongoing basis.
Conduct advance trips without supervision for clients needing to develop content, reach strategic goals, and investigate venues

Support On-boarding of New Hires

Create and facilitate training modules to support new hires’ onboarding and learning including training people in the field.
Assist in supporting junior hires’ development through in-country training and shadowing you on emails, meetings, and calls. Provide time to debrief new hires on pre and post-meeting/event planning
Bring anything of note to your supervisor’s attention that needs further support or training.

Business Development / Event Strategy

Attend networking conferences and events as needed
Support the team in optimizing our visibility through photos, videos, social media and internal workshops
Develop written content that complements the goals of the marketing strategy

REQUIRED QUALIFICATIONS:

Bachelor’s degree
Open to remote locations, within 3 hours of Eastern Time Zone
3 years of relevant work experience in event and/or travel management
Demonstrated project management, project planning, scheduling, and tracking skills
Logistical prowess and attention to detail
Experience working in a fast-paced environment with competing priorities
Superb critical thinking and excellent customer service skills
Must be a team player, with a developed capacity to be flexible and adapt to change
Desire and confidence to work with a tight-knit hard working team that strives for continuous improvement
Travel experience in developing countries
Ability and willingness to travel internationally
Experience with Microsoft Word, Excel, and Pages; Google Docs
U.S. work authorization

PREFERRED QUALIFICATIONS:

Experience with WordPress
Experience with Hubspot or another CRM system
Social media skills, particularly with LinkedIn
Financial acumen and budget management
Group facilitator and program leader experience
Tour management experience

SALARY RANGE:

$55,000 and commensurate with prior experience

LOCATION:

Remote – within three hours of Eastern US time zone

HOW TO APPLY:

Qualified applicants should send their resume and cover letter to kath...@elevatedestinations.com.

We are an equal opportunity employer and encourage people of every race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law, to apply.

ABOUT ELEVATE DESTINATIONS:

Elevate Destinations is a leader in eco-luxury travel, creating new ways for travelers to make a difference worldwide. The company was founded and operates as a social enterprise: philanthropy and positive social and environmental impact are key to their mission. Elevate Destinations has pioneered the field of donor travel and is able to provide responsible travel to any region of the globe. They encourage people to travel sustainably and design each trip conscientiously, facilitating travelers to fully experience, understand and protect destinations and the people who live there. www.elevatedestinations.com