Part-Time Support Role (Weekends, $15/hr)
Julia Silbergeld
FreeWill is an award-winning, social-good startup that has raised more than $2 billion for high impact nonprofits since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and have even been named to Town & Country’s “Top 50 Philanthropists” list.
All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet.
In the last 2.5 years, we’ve grown from 5 people to 70 (all smart, tenacious, and kind), and continue to grow quickly. We’d love to have you be a part of this adventure.
This customer support position is the voice of FreeWill, answering users questions about our website. You will shape our user’s experience and help provide guidance to users. You’ll learn the ins and outs of our suite of products to help break down complex products into simple explanations. You will need to think critically: coming up with creative solutions for customers and alerting stakeholders to important trends in user inquiries. And you’ll need to handle all these questions with the cheerful reassurance that customers have come to expect from FreeWill.
Responsibilities- Own FreeWill customer support Saturday & Sunday
- Currently, ~2 hours of work each day
- Respond to customer emails within 10 hours of receipt
- Prior experience working in a customer support position
- Ability to troubleshoot and resolve customer service inquiries while building an empathetic and warm relationship with the customer
- Respond to incoming inquiries within 10 hours
- Strong written communication skills with acute attention to detail
- Capable of learning new products quickly and helping to break down complicated topics and explain them in simple terms people can understand
- Proactive in looking for areas of product improvement and communicating trends in customer inquiries in an organized, well-prioritized manner
- Nice to have: prior experience working with nonprofit organizations
- Nice to have: bilingual – ability to speak Spanish fluently
FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a remote-first company that’s able to hire in 47 states and D.C. Unfortunately, we are unable to hire in Colorado, Alabama, or Louisiana at this time. We also can’t sponsor working visas, so all applicants will need to have work authorization in the US.
Excited about our mission? Success in serving nonprofit partners requires our dedication to building a diverse, equitable, and inclusive team. We encourage people from underrepresented backgrounds and all walks of life to apply. We can’t wait to learn with and from you.
If interested, please contact John Glenn at jo...@freewill.com with your resumé and any applicable materials or experience (eg: website, github, portfolio, etc.)