S&R LIBIS "ORANGE BLINKING"

[IT - Libis]

Good day ITSM team,

 

May we seek your assistance please in checking our POS server currently encountering "ORANGE BLINKING"

 

LOCATION	MODEL	SERVER NAME	SERIAL NUMBER(service tag)	MANUFACTURER
LIBIS	DELL EMC POWEREDGE R340	POS SERVER	94K9NX2	DELL

 

 

James Isaiah Atienza IT Supervisor - Libis   +639276810496   it-l...@snrshopping.com   www.snrshopping.com E. Rodriguez Avenue, C5, Brgy. Bagumbayan, Libis, Quezon City | 1110, PH

 

 

 

[Servicedesk ITSM]

Hi Sir James,

This is an acknowledgment email for your request. Please give us a few minutes to review the details, and we will get back to you. Thank you

Regards,

Christian Gabonada

Servicedesk Associate

Information Technology Services Management (ITSM) Corp

Australia • New Zealand • Singapore • Philippines Unit 18, 1 Talavera Road • Macquarie Park • NSW, Australia 2113 US Toll Free: 1800 586 6855 • AU Toll Free: 1800 488 454 PH T: +63 2 8404 7640 • PH M: +63 998 960 1471 Skype: servicedesk.itsm1

[Servicedesk ITSM]

Hi Sir James,

Good evening,

Upon checking on our asset list, the SN of the machine 94K9NX2 is not under our scope.
Please let us know if you wish to proceed under Time and Material basis so our team can provide you a quote.

Thank you,  

Christian Gabonada

Servicedesk Associate

Information Technology Services Management (ITSM) Corp

Australia • New Zealand • Singapore • Philippines Unit 18, 1 Talavera Road • Macquarie Park • NSW, Australia 2113 US Toll Free: 1800 586 6855 • AU Toll Free: 1800 488 454 PH T: +63 2 8404 7640 • PH M: +63 998 960 1471 Skype: servicedesk.itsm1

[Renzo Jei Hashimoto]

Hello James,

Your server is still under ICS, ITSM only handles Storage devices. You can direct your email to the following email address: sd...@ics.com.ph & ics...@ics.com.ph

Thank You,

 

	Renzo Jei Hashimoto
	Network System Administrator, Information Technology Department
	Tel no.	+63(2) 8888.0640
	Mobile no.	+63(917).837.8513
Address : 32nd St., 5th Ave., Bonifacio Global City, 1634 Taguig City Philippines

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From: Servicedesk ITSM <servi...@itsmcorp.com>
Sent: Saturday, August 5, 2023 12:44 AM
To: IT - Libis <it-l...@snrshopping.com>
Cc: Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Galy Escalante <gesca...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Renzo Jei Hashimoto <rhash...@snrshopping.com>; Jasper Mendoza <jmen...@snrshopping.com>; Jan Denzel Ballesteros <jballe...@snrshopping.com>; snritte...@googlegroups.com <snritte...@googlegroups.com>; Marvin Julian Bautista <mbau...@snrshopping.com>; Estrella Realina <estrella...@itsmcorp.com>; Mary Keith Cera <keith...@itsmcorp.com>; Ryan Jay Lopez <rj.l...@itsmcorp.com>
Subject: Re: S&R LIBIS "ORANGE BLINKING"

 

Renzo Jei Hashimoto Network System Administrator   +639178378513   rhash...@snrshopping.com   www.snrshopping.com E. Rodriguez Sr. Avenue, Kalusugan New Manila, Quezon City | 1102, PH

---

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender.

[IT - Libis]

Good day,

 

May we seek your assistance please in checking our POS server currently encountering "ORANGE BLINKING"

 

LOCATION	MODEL	SERVER NAME	SERIAL NUMBER(service tag)	MANUFACTURER
LIBIS	DELL EMC POWEREDGE R340	POS SERVER	94K9NX2	DELL

 

Thank you.

[Elmer Chua]

Hi Sir James,

Good Day!

This is to acknowledge receipt of your email under reference ticket# T20230806.0002.

Please help share the TSR Logs for reference. We will raise a Service Request to DELL Technical support then will get back to you. Thank you!

Best Regards,

Elmer C. Chua
Customer Service Division
Integrated Computer Systems, Inc.
Tel. # 845-3321 to 23
email: ec...@ics.com.ph
website: www.ics.com.ph

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[Elmer Chua]

Hi Sir James,

We have already reported the server issue to DELL Technical Support under Service Request Number:  173428105

Please share the TSR Logs to be forwarded to DELL for their analysis. 

Kindly see below link for the procedure on how to collect the needed logs, Thank you!

https://www.dell.com/support/kbdoc/en-my/000126308/export-a-supportassist-collection-via-idrac9

Best Regards,

Elmer C. Chua
Customer Service Division
Integrated Computer Systems, Inc.
Tel. # 845-3321 to 23
email: ec...@ics.com.ph
website: www.ics.com.ph