RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
ENTERPRISE CARE
Dear Mr. Recio:
We apologize for the inconvenience this has caused you. Please be informed that we have created Warranty Assurance Request Number 60848862 as reference to your concern for repair under Account Number 652136265. Rest assured that it will be handled with outmost priority.
In line with this, kindly provide us the additional details below for our reference.
Alternative contact person/number (On-site):
Availability of the site (e.g. M-F/8-5):
Is working permit needed? (Yes or No):
What are the needed health protocols or requirement that our FE will provide (RT/SWAB)?
Dear ESAM B Team:
For call-out/email on ticket status, please.
Warranty Assurance Request Number 60848862
Thank you.
Respectfully,
ELSA ACOL
PLDT Enterprise Care
From: IT - Congressional [mailto:it-congr...@snrshopping.com]
Sent: Thursday, October 12, 2023 6:24 AM
To: ENTERPRISE CARE; 'ESAM_B'
Cc: Galy Escalante; Renee Ruth Dela Cruz; Breinan Foronda; Noel Ko; S&R Congressional; snrittechnology
Subject: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Good Day,
May we seek your assistance for our internet as check on modem LOS red even after restart of the modem and all cables are intact.
Account No. PID101180360
Regards,
IT - Congressional
Good Day,
Please see details below:
Alternative contact person/number (On-site): Jeft Recio \ 09652869469
Availability of the site (e.g. M-F/8-5): 6am to 4pm
Is working permit needed? (Yes or No): Y
What are the needed health protocols or requirement that our FE will provide (RT/SWAB)? N/A
Thank you and best regards,
Sent: Thursday, October 12, 2023 7:18 AM
To: IT - Congressional <it-congr...@snrshopping.com>; 'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
ENTERPRISE CARE
Dear Mr. Recio:
We appreciate your response with the needed details. We will take note on this and shall advise you of any developments once feedback has been received in reference to your Warranty Assurance Request Number 60848862.
Thank you.
Respectfully,
ARLEYN QUINTANA
PLDT Enterprise Care
From: IT - Congressional [mailto:it-congr...@snrshopping.com]
Sent: Thursday, October 12, 2023 8:23 AM
To: ENTERPRISE CARE <enterpr...@pldt.com.ph>; 'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>
Subject: Re: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Good Day,
Please see details below:
Alternative contact person/number (On-site): Jeft Recio \ 09652869469
Availability of the site (e.g. M-F/8-5): 6am to 4pm
Is working permit needed? (Yes or No): Y
What are the needed health protocols or requirement that our FE will provide (RT/SWAB)? N/A
Thank you and best regards,
Sent: Thursday, October 12, 2023 7:18 AM
To: IT - Congressional <it-congr...@snrshopping.com>; 'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>
Charlene Jimenez
Good day GLOBE,
For follow up regarding on this please.
Thank you.
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