RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
ENTERPRISE CARE
Dear Mr. Atienza:
We sincerely regret the inconvenience this has caused you. Please be informed that we have issued warranty assurance request number 59496985 in response to your repair concern under telephone number 0282532483. Rest assured that our Level 2 Team is working hard to address your concern as soon as possible.
In line with this, may we have the information below as an additional reference for the warranty assurance request number? We will wait for your update.
Alternative Contact Person on Site:
Alternative Contact Mobile Number:
Availability of the Site (e.g., M-F 8–5):
Is a working permit needed? (Yes or No):
COVID Lab Test Needed? (Yes or No):
Thank you.
Respectfully,
KIMBERLY ALALAN
PLDT Enterprise Care
From: IT - Libis [mailto:it-l...@snrshopping.com]
Sent: Friday, August 4, 2023 7:35 PM
To: ENTERPRISE CARE <enterpr...@pldt.com.ph>; 'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; snritte...@googlegroups.com
Subject: PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Good Day,
For your assistance, please. Currently Los red light on the Modem here at SNR LIBIS. We already conducted initial troubleshooting, still los red light.
Truck line : (02) 8253 - 2483
I would appriciate your immediate attention to this matter.
Thank you,
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IT - Libis
Good afternoon.
The details are listed below.
Alternative Contact Person/Number (On-site): James Atienza- 09276810496 / Christopher Javier- 09274004823
Availability of the Site (e.g. M-F/8-5):M-F 7:00am – 4:00pm
Is Working Permit Needed? (Yes or No):no
What are the needed health protocols or requirement that our FE will provide (RT/SWAB)? None
Thank you
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ENTERPRISE CARE
Dear Mr. Atienza:
We appreciate your feedback on the needed details. Rest assured that this will be worked on accordingly, and we will advise you of any developments once feedback has been received.
Thank you.
Respectfully,
KIMBERLY ALALAN
PLDT Enterprise Care
From: IT - Libis [mailto:it-l...@snrshopping.com]
Sent: Sunday, August 6, 2023 2:10 PM
To: ENTERPRISE CARE <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; snritte...@googlegroups.com; 'ESAM_B' <ESA...@pldt.com.ph>
Subject: RE: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Good afternoon.
The details are listed below.
Alternative Contact Person/Number (On-site): James Atienza- 09276810496 / Christopher Javier- 09274004823
Availability of the Site (e.g. M-F/8-5):M-F 7:00am – 4:00pm
Is Working Permit Needed? (Yes or No):no
What are the needed health protocols or requirement that our FE will provide (RT/SWAB)? None
Thank you
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Sent: Saturday, 5 August 2023 3:23 pm
To: IT - Libis <it-l...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; snritte...@googlegroups.com; 'ESAM_B' <ESA...@pldt.com.ph>
IT - Libis
Good eve,
Kindly follow up on this concern.
Thank you.
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DRIS, Darwin V.
Hi Sir @IT - Libis
Good morning.
Please confirm further the current status on your end and kindly validate if this is the modem serial number: FHTT97011db0 at site since outside facility has been checked by our field personnel last Aug 26.
Thank you,
Darwin V. Dris
Incident Management Specialist - Enterprise Service Assurance Mgmt
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9190873621
dvd...@pldt.com.ph | ESA...@pldt.com.ph
From: IT - Libis <it-l...@snrshopping.com>
Sent: Monday, September 4, 2023 12:27 AM
To: Enterprise Care <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; snritte...@googlegroups.com;
ESAM_B <ESA...@pldt.com.ph>
Subject: RE: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Good eve,
Kindly follow up on this concern.
Thank you.
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IT - Libis
Hi Sir Good day.
Still LOS red light.
Thank you.
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