RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591) | WAR: 60916136 | B3
ALBOLADORA, Tam Chezney E.
Hi Sir/Ma’am,
Good morning!
We are constantly in coordination with our Fiberhome dispatch team for immediate checking of cable facilities. Sorry for the service inconvenience this has caused you. Keep you posted, Thank you.
Tam Chezney Alboladora
Incident Management Specialist
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399184265
Email: tealbo...@pldt.com.ph | ESA...@pldt.com.ph
From: ESAM_B
Sent: Tuesday, 17 October 2023 9:45 AM
To: 'IT - Congressional' <it-congr...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; Charlene Jimenez <cjim...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>;
Enterprise Care <enterpr...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591) | WAR: 60848862 | B3
Hi Sir/Ma’am,
Good morning!
We are constantly in coordination with our Fiberhome dispatch team for immediate checking of cable facilities. Sorry for the service inconvenience this has caused you. Keep you posted, Thank you.
Tam Chezney Alboladora
Incident Management Specialist
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399184265
Email: tealbo...@pldt.com.ph | ESA...@pldt.com.ph
From: IT - Congressional <it-congr...@snrshopping.com>
Sent: Tuesday, 17 October 2023 9:10 AM
To: ESAM_B <ESA...@pldt.com.ph>; Charlene Jimenez <cjim...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>;
Enterprise Care <enterpr...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Subject: Re: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591) | WAR: 60848862 | B3
Good day PLDT,
For follow up please.
Thank you.
Regards,
From: ESAM_B <ESA...@pldt.com.ph>
Sent: Saturday, October 14, 2023 8:52 AM
To: Charlene Jimenez <cjim...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>;
Enterprise Care <enterpr...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591) | WAR: 60848862 | B3
Hi Sir/Ma’am,
Good morning!
Internal follow-ups has been made to our dispatch team for immediate checking of cable facilities. We will give you updates as soon as possible, Thank you.
Tam Chezney Alboladora
Incident Management Specialist
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399184265
Email: tealbo...@pldt.com.ph | ESA...@pldt.com.ph
From: Charlene Jimenez <cjim...@snrshopping.com>
Sent: Saturday, 14 October 2023 7:11 AM
To: ESAM_B <ESA...@pldt.com.ph>; IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>;
Enterprise Care <enterpr...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591) | WAR: 60848862 | B3
Good day PLDT,
For follow up regarding on this please.
Thank you.
From: ESAM_B <ESA...@pldt.com.ph>
Sent: Friday, October 13, 2023 7:12 AM
To: Charlene Jimenez <cjim...@snrshopping.com>; IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
ESAM_B <ESA...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology'
<snritte...@googlegroups.com>; Enterprise Care <enterpr...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591) | WAR: 60848862 | B3
Hi SNR Team,
This has been forwarded to our Enterprise Contractor Team for aerial fiber checking. We will keep you posted once name of FE and ETA available. Thank you.
Regards,
Incident Management Specialist - Enterprise Service Assurance Mgmt
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399184268
etber...@pldt.com.ph | ESA...@pldt.com.ph
From: Charlene Jimenez <cjim...@snrshopping.com>
Sent: Friday, 13 October 2023 6:15 am
To: Enterprise Care <enterpr...@pldt.com.ph>;
IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
Breinan Foronda <bfor...@snrshopping.com>;
ESAM_B <ESA...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>;
S&R Congressional <congre...@snrshopping.com>;
'snrittechnology' <snritte...@googlegroups.com>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Good day GLOBE,
For follow up regarding on this please.
Thank you.
From: 'ENTERPRISE CARE' via IT Technology <snritte...@googlegroups.com>
Sent: Thursday, October 12, 2023 12:48 PM
To: IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
Breinan Foronda <bfor...@snrshopping.com>;
'ESAM_B' <ESA...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>;
S&R Congressional <congre...@snrshopping.com>;
'snrittechnology' <snritte...@googlegroups.com>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Dear Mr. Recio:
We appreciate your response with the needed details. We will take note on this and shall advise you of any developments once feedback has been received in reference to your Warranty Assurance Request Number 60848862.
Thank you.
Respectfully,
ARLEYN QUINTANA
PLDT Enterprise Care
From: IT - Congressional [mailto:it-congr...@snrshopping.com]
Sent: Thursday, October 12, 2023 8:23 AM
To: ENTERPRISE CARE <enterpr...@pldt.com.ph>;
'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
Breinan Foronda <bfor...@snrshopping.com>;
Noel Ko <n...@snrshopping.com>; S&R Congressional
<congre...@snrshopping.com>; 'snrittechnology'
<snritte...@googlegroups.com>
Subject: Re: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Good Day,
Please see details below:
Alternative contact person/number (On-site): Jeft Recio \ 09652869469
Availability of the site (e.g. M-F/8-5): 6am to 4pm
Is working permit needed? (Yes or No): Y
What are the needed health protocols or requirement that our FE will provide (RT/SWAB)? N/A
Thank you and best regards,
Regards,
From: ENTERPRISE CARE <enterpr...@pldt.com.ph>
Sent: Thursday, October 12, 2023 7:18 AM
To: IT - Congressional <it-congr...@snrshopping.com>;
'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
Breinan Foronda <bfor...@snrshopping.com>;
Noel Ko <n...@snrshopping.com>; S&R
Congressional <congre...@snrshopping.com>;
'snrittechnology' <snritte...@googlegroups.com>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Dear Mr. Recio:
We apologize for the inconvenience this has caused you. Please be informed that we have created Warranty Assurance Request Number 60848862 as reference to your concern for repair under Account Number 652136265. Rest assured that it will be handled with outmost priority.
In line with this, kindly provide us the additional details below for our reference.
Alternative contact person/number (On-site):
Availability of the site (e.g. M-F/8-5):
Is working permit needed? (Yes or No):
What are the needed health protocols or requirement that our FE will provide (RT/SWAB)?
Dear ESAM B Team:
For call-out/email on ticket status, please.
Warranty Assurance Request Number 60848862
Thank you.
Respectfully,
ELSA ACOL
PLDT Enterprise Care
From: IT - Congressional [mailto:it-congr...@snrshopping.com]
Sent: Thursday, October 12, 2023 6:24 AM
To: ENTERPRISE CARE; 'ESAM_B'
Cc: Galy Escalante; Renee Ruth Dela Cruz; Breinan Foronda; Noel Ko; S&R Congressional; snrittechnology
Subject: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Good Day,
May we seek your assistance for our internet as check on modem LOS red even after restart of the modem and all cables are intact.
Account No. PID101180360
Regards,
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for messages of this kind. Opinions, conclusions and other information expressed in this message are not given, nor endorsed by and are not the responsibility of PLDT unless otherwise indicated by an authorized representative of PLDT independent of this message.
Jan Denzel Ballesteros
Hi Ms. Tam,
Good Day,
May we have latest updates on this?
Thank you very much
Regards,
Regards,
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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender.
The information in this electronic message is privileged and confidential, intended only for use of the individual or entity named as addressee and recipient. If you are not the addressee indicated in this message (or responsible for delivery of the message
to such person), you may not copy, use, disseminate or deliver this message. In such case, you should immediately delete this e-mail and notify the sender by reply e-mail. Please advise immediately if you or your employer do not consent to Internet e-mail
for messages of this kind. Opinions, conclusions and other information expressed in this message are not given, nor endorsed by and are not the responsibility of PLDT unless otherwise indicated by an authorized representative of PLDT independent of this message.
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ESAM_B
Hi SNR Team,
Apology for the service inconvenience this has caused you.
Mandated this to our Enterprise Contractor Team for immediate checking of outside facilites. Keep you posted on development, thank you.
Noel Ko
Hi Team,
For immediate restoration please. This has been reported since last Oct. 12 (8 days down).
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MARIANO, Maria Charina Ann (Chary) S.
Hi Rio
Senior assistance pls Thanks
Maria Charina Ann S. Mariano
Senior Relationship Manager
PLDT Enterprise
ESAM_B
Hi Team,
Apology for the service inconvenience this has caused you. We will push restoration to our Enterprise Contractor Team tomorrow. Thank you.
IT - Congressional
Good day,
A gentle follow up on this please.
Sent: Friday, October 20, 2023 7:08 PM
To: MARIANO, Maria Charina Ann (Chary) S. <csma...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>; Jan Denzel Ballesteros <jballe...@snrshopping.com>; IT - Congressional <it-congr...@snrshopping.com>; Charlene Jimenez <cjim...@snrshopping.com>; JARLEGO, Rio C. <rcja...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>; ESAM_B <ESA...@pldt.com.ph>; Enterprise Care <enterpr...@pldt.com.ph>; ALBOLADORA, Tam Chezney E. <tealbo...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>; Walter Tancio <wta...@snrshopping.com>
ESAM_B
Hi Sir Jeff / S&R Team,
Had escalated internally to our BP Fiberhome to push OSP check immediately. Keep you posted.
John Paul D. Sabino (JP)
Incident Management Specialist
PLDT Enterprise
Email: jdsa...@pldt.com.ph | ESA...@pldt.com.ph
Jan Denzel Ballesteros
Hi Team PLDT,
Good morning,
Any updates pls
Thank you very much
MARIANO, Maria Charina Ann (Chary) S.
Hi Rio
Pls provide status thanks
Maria Charina Ann S. Mariano
Senior Relationship Manager
PLDT Enterprise
MARIANO, Maria Charina Ann (Chary) S.
Thanks Rio!
Maria Charina Ann S. Mariano
Senior Relationship Manager
PLDT Enterprise
From: JARLEGO, Rio C. <rcja...@pldt.com.ph>
Sent: Monday, 23 October 2023 10:08 am
To: MARIANO, Maria Charina Ann (Chary) S. <csma...@pldt.com.ph>; Jan Denzel Ballesteros <jballe...@snrshopping.com>; IT - Congressional <it-congr...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>; Charlene Jimenez
<cjim...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>; Enterprise
Care <enterpr...@pldt.com.ph>; ALBOLADORA, Tam Chezney E. <tealbo...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>; Walter Tancio <wta...@snrshopping.com>
Subject: Re: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591) | WAR: 60916136 | B3
Mam Chary,
Tam already coordinated with our field support team earlier to follow thru and advise to include this for priority today. We will provide any latest update on the restoration.
Thank you very much,
Rio C. Jarlego
Head - Enterprise Service Assurance 2
Cluster 1 - FMCG / IT Platforms
ESAM 1
rcja...@pldt.com.ph / ESA...@pldt.com.ph
JARLEGO, Rio C.
Rio C. Jarlego
Head - Enterprise Service Assurance 2
Cluster 1 - FMCG / IT Platforms
ESAM 1
rcja...@pldt.com.ph / ESA...@pldt.com.ph
IT - Congressional
Good day,
A gentle follow up on this please.
Thank you.
Sent: Monday, October 23, 2023 10:07 AM
To: MARIANO, Maria Charina Ann (Chary) S. <csma...@pldt.com.ph>; Jan Denzel Ballesteros <jballe...@snrshopping.com>; IT - Congressional <it-congr...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>; Charlene Jimenez <cjim...@snrshopping.com>
ESTEBAN, Raymund E.
Dear @IT - Congressional,
Good day!
Had advised our support to have this squeezed on their activity today.
Rest assured that this will be monitored closely thank you.
Thank you,
Raymund E. Esteban (Mon)
Incident Management Specialist - Enterprise Service Assurance Mgmt
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9190765110
rees...@pldt.com.ph | ESA...@pldt.com.ph
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Jasper Mendoza
Any update and latest status please.
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Sent: Tuesday, October 24, 2023 6:30 AM
To: IT - Congressional <it-congr...@snrshopping.com>; JARLEGO, Rio C. <rcja...@pldt.com.ph>; MARIANO, Maria Charina Ann (Chary) S. <csma...@pldt.com.ph>; Jan Denzel Ballesteros <jballe...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>; Charlene Jimenez <cjim...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>; Enterprise Care <enterpr...@pldt.com.ph>; ALBOLADORA, Tam Chezney E. <tealbo...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>; Walter Tancio <wta...@snrshopping.com>
Noel Ko
Fyi, Still No visit from pldt field support team in Congressional.
Monitored 12 days Down. This was initially reported last Oct.12. d
Thanks.
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MARIANO, Maria Charina Ann (Chary) S.
Hi Rio
Senior assistance pls thanks
Maria Charina Ann S. Mariano
Senior Relationship Manager
PLDT Enterprise
JARLEGO, Rio C.
Rio C. Jarlego
Head - Enterprise Service Assurance 2
Cluster 1 - FMCG / IT Platforms
ESAM 1
rcja...@pldt.com.ph / ESA...@pldt.com.ph
To: Noel Ko <n...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; JARLEGO, Rio C. <rcja...@pldt.com.ph>; ESTEBAN, Raymund E. <rees...@pldt.com.ph>; ALBOLADORA, Tam Chezney E. <tealbo...@pldt.com.ph>
Cc: IT - Congressional <it-congr...@snrshopping.com>; Jasper Mendoza <jmen...@snrshopping.com>; Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>; Charlene Jimenez <cjim...@snrshopping.com>; Jan Denzel Ballesteros <jballe...@snrshopping.com>; Enterprise Care <enterpr...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>; Walter Tancio <wta...@snrshopping.com>