RE: PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 | NEW WAR 60099877 | B3
ESAM_B
Hi Sir/s,
Good day!
Endorsed to our PLDT dispatch team for continuation checking inside up to telset as done checking outside, Thank you.
Tam Chezney Alboladora
Sr. Incident Management Specialist
PLDT Enterprise
Email: tealbo...@pldt.com.ph | ESA...@pldt.com.ph
From: IT - Libis <it-l...@snrshopping.com>
Sent: Monday, 4 September 2023 4:16 PM
To: DRIS, Darwin V. <dvd...@pldt.com.ph>; Enterprise Care <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; snritte...@googlegroups.com;
ESAM_B <ESA...@pldt.com.ph>
Subject: RE: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Hi Sir Good day.
Still LOS red light.
Thank you.
|
|
|
|
From: DRIS, Darwin V. <dvd...@pldt.com.ph>
Sent: Monday, 4 September 2023 12:58 am
To: IT - Libis <it-l...@snrshopping.com>; Enterprise Care <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; snritte...@googlegroups.com;
ESAM_B <ESA...@pldt.com.ph>
Subject: RE: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Hi Sir @IT - Libis
Good morning.
Please confirm further the current status on your end and kindly validate if this is the modem serial number: FHTT97011db0 at site since outside facility has been checked by our field personnel last Aug 26.
Thank you,
Darwin V. Dris
Incident Management Specialist - Enterprise Service Assurance Mgmt
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9190873621
dvd...@pldt.com.ph | ESA...@pldt.com.ph
From: IT - Libis <it-l...@snrshopping.com>
Sent: Monday, September 4, 2023 12:27 AM
To: Enterprise Care <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>;
Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com; ESAM_B <ESA...@pldt.com.ph>
Subject: RE: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Good eve,
Kindly follow up on this concern.
Thank you.
|
|
|
|
From: ENTERPRISE CARE <enterpr...@pldt.com.ph>
Sent: Sunday, 6 August 2023 2:29 pm
To: IT - Libis <it-l...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>;
Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com; 'ESAM_B' <ESA...@pldt.com.ph>
Subject: RE: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Dear Mr. Atienza:
We appreciate your feedback on the needed details. Rest assured that this will be worked on accordingly, and we will advise you of any developments once feedback has been received.
Thank you.
Respectfully,
KIMBERLY ALALAN
PLDT Enterprise Care
From: IT - Libis [mailto:it-l...@snrshopping.com]
Sent: Sunday, August 6, 2023 2:10 PM
To: ENTERPRISE CARE <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>;
Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com; 'ESAM_B' <ESA...@pldt.com.ph>
Subject: RE: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Good afternoon.
The details are listed below.
Alternative Contact Person/Number (On-site): James Atienza- 09276810496 / Christopher Javier- 09274004823
Availability of the Site (e.g. M-F/8-5):M-F 7:00am – 4:00pm
Is Working Permit Needed? (Yes or No):no
What are the needed health protocols or requirement that our FE will provide (RT/SWAB)? None
Thank you
|
|
|
|
From: ENTERPRISE CARE <enterpr...@pldt.com.ph>
Sent: Saturday, 5 August 2023 3:23 pm
To: IT - Libis <it-l...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>;
Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com; 'ESAM_B' <ESA...@pldt.com.ph>
Subject: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Dear Mr. Atienza:
We sincerely regret the inconvenience this has caused you. Please be informed that we have issued warranty assurance request number 59496985 in response to your repair concern under telephone number 0282532483. Rest assured that our Level 2 Team is working hard to address your concern as soon as possible.
In line with this, may we have the information below as an additional reference for the warranty assurance request number? We will wait for your update.
Alternative Contact Person on Site:
Alternative Contact Mobile Number:
Availability of the Site (e.g., M-F 8–5):
Is a working permit needed? (Yes or No):
COVID Lab Test Needed? (Yes or No):
Thank you.
Respectfully,
KIMBERLY ALALAN
PLDT Enterprise Care
From: IT - Libis [mailto:it-l...@snrshopping.com]
Sent: Friday, August 4, 2023 7:35 PM
To: ENTERPRISE CARE <enterpr...@pldt.com.ph>; 'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>;
Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com
Subject: PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Good Day,
For your assistance, please. Currently Los red light on the Modem here at SNR LIBIS. We already conducted initial troubleshooting, still los red light.
Truck line : (02) 8253 - 2483
I would appriciate your immediate attention to this matter.
Thank you,
|
|
|
|
The information in this electronic message is privileged and confidential, intended only for use of the individual or entity named as addressee and recipient. If you are not the addressee indicated in this message (or responsible for delivery of the message
to such person), you may not copy, use, disseminate or deliver this message. In such case, you should immediately delete this e-mail and notify the sender by reply e-mail. Please advise immediately if you or your employer do not consent to Internet e-mail
for messages of this kind. Opinions, conclusions and other information expressed in this message are not given, nor endorsed by and are not the responsibility of PLDT unless otherwise indicated by an authorized representative of PLDT independent of this message.
Noel Ko
Hi Sir/Ma’am,
Good morning! Follow up on the landline concerns and please provide an update on progress made.
|
|
|
|
--
You received this message because you are subscribed to the Google Groups "IT Technology" group.
To unsubscribe from this group and stop receiving emails from it, send an email to
snrittechnolo...@googlegroups.com.
To view this discussion on the web visit
https://groups.google.com/d/msgid/snrittechnology/TY0PR06MB5306D34A64179F614B6CCD548BE9A%40TY0PR06MB5306.apcprd06.prod.outlook.com.
For more options, visit https://groups.google.com/d/optout.
|
|
|
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender.
DIMAANO, Meluodie D.
Hi Sir,
Checking of fiber cable has been completed by our enterprise contractor team, yet fiber modem is still offline.
With this, we have already endorsed to our CXDA team to check the fiber modem at site.
We will keep you posted for any updates we have received.
Regards,
Meluodie Dimaano
Sr. Incident Management Specialist
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9190873620
Email: mddi...@pldt.com.ph | ESA...@pldt.com.ph
Renee Ruth Dela Cruz
Sent: Tuesday, 5 September 2023 15:27
To: Noel Ko <n...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; IT - Libis <it-l...@snrshopping.com>; DRIS, Darwin V. <dvd...@pldt.com.ph>; Enterprise Care <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; snritte...@googlegroups.com <snritte...@googlegroups.com>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Carlo Caguioa
Hello Ms Chary / Sir Rio, Please escalate with this almost 3 months down
Thank you ,
Regards,
|
|
Carlo C. Caguioa |
|
|
Assistant IT Manager - Infrastructure |
||
|
Telephone no |
||
|
Fax |
||
|
Mobile |
+63(9)17 8076540 |
|
|
Address : 32nd St., 5th Ave. Bonifacio Global City, 1634 Taguig City Philippines |
||
MARIANO, Maria Charina Ann (Chary) S.
Hi Rio
Senior assistance pls. Thanks
Maria Charina Ann S. Mariano
Senior Relationship Manager
PLDT Enterprise
