RE: PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 | NEW WAR 62558976 & 62559384 | B3
ESAM_B
Please refer to WARs below for this concern. Found with LOS alarm and forwarded to field support for actual check at site.
0282532483 WAR#62558976
0282532481 WAR#62559384
John Paul D. Sabino (JP)
Incident Management Specialist
PLDT Enterprise
Email: jdsa...@pldt.com.ph | ESA...@pldt.com.ph
From: Renee Ruth Dela Cruz <rrdel...@snrshopping.com>
Sent: Wednesday, 24 January 2024 3:37 PM
To: DIMAANO, Meluodie D. <mddi...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; DRIS, Darwin V. <dvd...@pldt.com.ph>; Enterprise Care <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Walter Tancio <wta...@snrshopping.com>; snritte...@googlegroups.com; ESA-B(Organic)
<ESA-DO...@pldt.com.ph>; James Isaiah Atienza <jiat...@snrshopping.com>; Christopher Javier <cja...@snrshopping.com>; IT - Marikina <it-ma...@snrshopping.com>
Subject: Re: PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 | NEW WAR 60099877 | B3
Hello PLDT Team ,
May we request concern for elevation or creation of new Ticket ,
Issue is still unresolved and Modem still has red light on LOS indicator
Details:
Modem Serial No.: FHTT97011db0
Lines on Modem: (02) 8253-2481 and (02) 8253-2483
*NAP is available on site
Hoping for your urgent assistance,
Thank you
From: DIMAANO, Meluodie D. <mddi...@pldt.com.ph>
Sent: Tuesday, 5 September 2023 15:27
To: Noel Ko <n...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; IT - Libis <it-l...@snrshopping.com>; DRIS, Darwin V. <dvd...@pldt.com.ph>;
Enterprise Care <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com <snritte...@googlegroups.com>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Subject: RE: PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 | NEW WAR 60099877 | B3
Hi Sir,
Checking of fiber cable has been completed by our enterprise contractor team, yet fiber modem is still offline.
With this, we have already endorsed to our CXDA team to check the fiber modem at site.
We will keep you posted for any updates we have received.
Regards,
Meluodie Dimaano
Sr. Incident Management Specialist
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9190873620
Email: mddi...@pldt.com.ph | ESA...@pldt.com.ph
From: Noel Ko <n...@snrshopping.com>
Sent: Tuesday, September 5, 2023 9:08 AM
To: ESAM_B <ESA...@pldt.com.ph>; IT - Libis <it-l...@snrshopping.com>; DRIS, Darwin V. <dvd...@pldt.com.ph>; Enterprise Care
<enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Subject: RE: PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 | NEW WAR 60099877 | B3
Hi Sir/Ma’am,
Good morning! Follow up on the landline concerns and please provide an update on progress made.
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From: 'ESAM_B' via IT Technology <snritte...@googlegroups.com>
Sent: Monday, September 04, 2023 8:52 PM
To: IT - Libis <it-l...@snrshopping.com>; DRIS, Darwin V. <dvd...@pldt.com.ph>; Enterprise Care <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com; ESAM_B <ESA...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Subject: RE: PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 | NEW WAR 60099877 | B3
Hi Sir/s,
Good day!
Endorsed to our PLDT dispatch team for continuation checking inside up to telset as done checking outside, Thank you.
Tam Chezney Alboladora
Sr. Incident Management Specialist
PLDT Enterprise
Email: tealbo...@pldt.com.ph | ESA...@pldt.com.ph
From: IT - Libis <it-l...@snrshopping.com>
Sent: Monday, 4 September 2023 4:16 PM
To: DRIS, Darwin V. <dvd...@pldt.com.ph>; Enterprise Care <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com; ESAM_B <ESA...@pldt.com.ph>
Subject: RE: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Hi Sir Good day.
Still LOS red light.
Thank you.
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From: DRIS, Darwin V. <dvd...@pldt.com.ph>
Sent: Monday, 4 September 2023 12:58 am
To: IT - Libis <it-l...@snrshopping.com>; Enterprise Care <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com; ESAM_B <ESA...@pldt.com.ph>
Subject: RE: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Hi Sir @IT - Libis
Good morning.
Please confirm further the current status on your end and kindly validate if this is the modem serial number: FHTT97011db0 at site since outside facility has been checked by our field personnel last Aug 26.
Thank you,
Darwin V. Dris
Incident Management Specialist - Enterprise Service Assurance Mgmt
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9190873621
dvd...@pldt.com.ph | ESA...@pldt.com.ph
From: IT - Libis <it-l...@snrshopping.com>
Sent: Monday, September 4, 2023 12:27 AM
To: Enterprise Care <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com; ESAM_B <ESA...@pldt.com.ph>
Subject: RE: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Good eve,
Kindly follow up on this concern.
Thank you.
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From: ENTERPRISE CARE <enterpr...@pldt.com.ph>
Sent: Sunday, 6 August 2023 2:29 pm
To: IT - Libis <it-l...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com; 'ESAM_B' <ESA...@pldt.com.ph>
Subject: RE: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Dear Mr. Atienza:
We appreciate your feedback on the needed details. Rest assured that this will be worked on accordingly, and we will advise you of any developments once feedback has been received.
Thank you.
Respectfully,
KIMBERLY ALALAN
PLDT Enterprise Care
From: IT - Libis [mailto:it-l...@snrshopping.com]
Sent: Sunday, August 6, 2023 2:10 PM
To: ENTERPRISE CARE <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com; 'ESAM_B' <ESA...@pldt.com.ph>
Subject: RE: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Good afternoon.
The details are listed below.
Alternative Contact Person/Number (On-site): James Atienza- 09276810496 / Christopher Javier- 09274004823
Availability of the Site (e.g. M-F/8-5):M-F 7:00am – 4:00pm
Is Working Permit Needed? (Yes or No):no
What are the needed health protocols or requirement that our FE will provide (RT/SWAB)? None
Thank you
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From: ENTERPRISE CARE <enterpr...@pldt.com.ph>
Sent: Saturday, 5 August 2023 3:23 pm
To: IT - Libis <it-l...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com; 'ESAM_B' <ESA...@pldt.com.ph>
Subject: RE:WAR#59496985 PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Dear Mr. Atienza:
We sincerely regret the inconvenience this has caused you. Please be informed that we have issued warranty assurance request number 59496985 in response to your repair concern under telephone number 0282532483. Rest assured that our Level 2 Team is working hard to address your concern as soon as possible.
In line with this, may we have the information below as an additional reference for the warranty assurance request number? We will wait for your update.
Alternative Contact Person on Site:
Alternative Contact Mobile Number:
Availability of the Site (e.g., M-F 8–5):
Is a working permit needed? (Yes or No):
COVID Lab Test Needed? (Yes or No):
Thank you.
Respectfully,
KIMBERLY ALALAN
PLDT Enterprise Care
From: IT - Libis [mailto:it-l...@snrshopping.com]
Sent: Friday, August 4, 2023 7:35 PM
To: ENTERPRISE CARE <enterpr...@pldt.com.ph>; 'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
snritte...@googlegroups.com
Subject: PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 (ENTCARE05:830020)
Good Day,
For your assistance, please. Currently Los red light on the Modem here at SNR LIBIS. We already conducted initial troubleshooting, still los red light.
Truck line : (02) 8253 - 2483
I would appriciate your immediate attention to this matter.
Thank you,
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Renee Ruth Dela Cruz
Sent: Wednesday, 24 January 2024 17:44
To: Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; DIMAANO, Meluodie D. <mddi...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>; DRIS, Darwin V. <dvd...@pldt.com.ph>; Enterprise Care <enterpr...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Walter Tancio <wta...@snrshopping.com>; snritte...@googlegroups.com <snritte...@googlegroups.com>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>; James Isaiah Atienza <jiat...@snrshopping.com>; Christopher Javier <cja...@snrshopping.com>; IT - Marikina <it-ma...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>
Subject: RE: PLDT MODEM - L.O.S Red Light - DIRECT LINE 82532483 | NEW WAR 62558976 & 62559384 | B3
Renee Ruth Dela Cruz
To: ESAM_B <ESA...@pldt.com.ph>; DIMAANO, Meluodie D. <mddi...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>; DRIS, Darwin V. <dvd...@pldt.com.ph>; Enterprise Care <enterpr...@pldt.com.ph>; John Daryl Tucay <jtu...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Walter Tancio <wta...@snrshopping.com>; snritte...@googlegroups.com <snritte...@googlegroups.com>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>; James Isaiah Atienza <jiat...@snrshopping.com>; Christopher Javier <cja...@snrshopping.com>; IT - Marikina <it-ma...@snrshopping.com>
ESAM_B
Hi Sir Renee,
Has been mandated this to our Enterprise Contractor Pasig Team for checking of cable facilities. We will keep you posted once name of FE and ETA available. Thank you.
Incident Management Specialist - Enterprise Service Assurance Mgmt
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399184268
etber...@pldt.com.ph
| ESA...@pldt.com.ph