S&R CONGRESSIONAL - PLDT PE Down | PID101180360

IT - Congressional

unread,

Sep 3, 2023, 10:41:58 AM9/3/23

to ENTERPRISE CARE, ESAM_B, Galy Escalante, Renee Ruth Dela Cruz, Breinan Foronda, Noel Ko, S&R Congressional, snrittechnology

Good Day,

Requesting for your assistance here in S&R Congressional.

PLDT PE connection is currently down.

Regards,

IT - Congressional

unread,

Sep 4, 2023, 3:25:58 AM9/4/23

to ENTERPRISE CARE, ESAM_B, Galy Escalante, Renee Ruth Dela Cruz, Breinan Foronda, Noel Ko, S&R Congressional, snrittechnology

Good Day,

A gentle follow up on this please,

Thank you.

Regards,

From: IT - Congressional
Sent: Sunday, September 3, 2023 10:41 PM
To: ENTERPRISE CARE <enterpr...@pldt.com.ph>; 'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; snrittechnology <snritte...@googlegroups.com>
Subject: S&R CONGRESSIONAL - PLDT PE Down | PID101180360 | 9/3/2023

ENTERPRISE CARE

unread,

Sep 5, 2023, 9:30:20 PM9/5/23

to IT - Congressional, ESAM_B, Galy Escalante, Renee Ruth Dela Cruz, Breinan Foronda, Noel Ko, S&R Congressional, snrittechnology

Dear Mr. Recio:

We do apologize for the delayed response and inconvenience this situation may have caused you. Please be informed that your account has an existing report for service repair with Warranty Assurance Request Number 60078969 and it has already been forwarded to our repair team for further checking. Hence, a follow up has been made to expedite the restoration. We will keep you posted for any updates.

Dear ESAM B Team:

For call-out/email on ticket status, please.

Warranty Assurance Request Number 60078969.

Thank you.

Respectfully,

ELMER MAGPUSAO

PLDT Enterprise Care

From: IT - Congressional [mailto:it-congr...@snrshopping.com]
Sent: Monday, September 4, 2023 3:26 PM
To: ENTERPRISE CARE; 'ESAM_B'
Cc: Galy Escalante; Renee Ruth Dela Cruz; Breinan Foronda; Noel Ko; S&R Congressional; snrittechnology
Subject: Re: S&R CONGRESSIONAL - PLDT PE Down | PID101180360 | 9/3/2023 (ENTCARE03:844726)

Good Day,

A gentle follow up on this please,

Thank you.

Regards,

From: IT - Congressional
Sent: Sunday, September 3, 2023 10:41 PM
To: ENTERPRISE CARE <enterpr...@pldt.com.ph>; 'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; snrittechnology <snritte...@googlegroups.com>
Subject: S&R CONGRESSIONAL - PLDT PE Down | PID101180360 | 9/3/2023

Good Day,

Regards,

image001.png

image002.png

Reply all

Reply to author

Forward