PLDT MODEM - L.O.S Red Light - TRUNK LINE 85178888
John Del Coleto
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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender.
John Del Coleto
Sent: Sunday, July 7, 2024 9:40 AM
To: ENTERPRISE CARE <enterpr...@pldt.com.ph>; ESA...@pldt.com.ph <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Walter Tancio <wta...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; snrittechnology <snritte...@googlegroups.com>
Subject: PLDT MODEM - L.O.S Red Light - TRUNK LINE 85178888
ESAM_B
Hi Enterprise Care team,
Good day,
For your assistance please to issue WAR ticket for below account. Thank you.
TRUNK LINE 85178888
Regards,
Incident Management Specialist | ESA Commercial Market Industry
PLDT Enterprise
msvil...@pldt.com.ph | ES...@pldt.com.ph
From: John Del Coleto <jco...@snrshopping.com>
Sent: Sunday, July 7, 2024 9:41 AM
To: Enterprise Care <enterpr...@pldt.com.ph>; ESAM_B <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Walter Tancio <wta...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
snrittechnology <snritte...@googlegroups.com>
Subject: PLDT MODEM - L.O.S Red Light - TRUNK LINE 85178888
Good Day,
For your assistance, please. Currently Los red light on the Modem here at SNR Marikina. We already conducted initial troubleshooting, still los red light.
Truck line : (02) 8517-8888
Serial number : FHTT954D3990
I would appreciate your immediate attention to this matter.
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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender.
The information in this electronic message is privileged and confidential, intended only for use of the individual or entity named as addressee and recipient. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy, use, disseminate or deliver this message. In such case, you should immediately delete this e-mail and notify the sender by reply e-mail. Please advise immediately if you or your employer do not consent to Internet e-mail for messages of this kind. Opinions, conclusions and other information expressed in this message are not given, nor endorsed by and are not the responsibility of PLDT unless otherwise indicated by an authorized representative of PLDT independent of this message.
ESAM_B
Hi Enterprise Care team,
Good day,
For immediate WAR ticket creation please.
Truck line : (02) 8517-8888 / (02) 8421-0231
Serial number : FHTT954D3990
Truck line : (02) 8421-0457 / (02)8421-0336
Serial number : FHTT954D3980
Regards,
Incident Management Specialist | ESA Commercial Market Industry
PLDT Enterprise
msvil...@pldt.com.ph | ES...@pldt.com.ph
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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender.
John Del Coleto
Sent: Sunday, July 7, 2024 10:26 AM
To: John Del Coleto <jco...@snrshopping.com>; Enterprise Care <enterpr...@pldt.com.ph>; ESAM_B <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Walter Tancio <wta...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>; Adrian Avano <aav...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; snrittechnology <snritte...@googlegroups.com>
Subject: RE: PLDT MODEM - L.O.S Red Light - TRUNK LINE 85178888 | B2
ESAM_B
Enterprise Care
We apologize for the inconvenience this may have caused you. Kindly see the table below for your reference.
| Service ID Number | Warranty Assurance Number | Remarks |
| 0282517888 | 65279577 | Please be advised that we have issued warranty assurance request numbers as reference to your repair concern under account number. We will keep you posted for further updates. |
| 0284210231 | 65279711 | |
| 0284210457 | 65279823 | |
| 0284210336 | 65279935 |
In line with this, kindly provide the necessary details below for seamless deployment of our field support.
- Primary Contact Person On-site):
- Primary Contact Number:
- Alternative Contact Person/Number (On-site):
- Working Permit needed (Y/N):
- COVID Lab Test needed (Y/N):
- Availability Date and Time:
Enterprise Care Email: https://survey4.medallia.com/?MNeGZA-Entz4AsS7SVPPYC
Please use case number 04823640 to proceed with the survey.
Dear ESAM B:
For your reference:
Thank you.
Respectfully,
CHARLOTTE BENDEJO
PLDT Enterprise Care
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John Del Coleto
- Primary Contact Person On-site): John Del Coleto
- Primary Contact Number: 0991-511-0654
- Alternative Contact Person/Number (On-site):
- Working Permit needed (Y/N): N
- COVID Lab Test needed (Y/N): N
- Availability Date and Time: July 9, 7am-4pm
Sent: Monday, July 8, 2024 3:06 PM
To: esa...@pldt.com.ph <esa...@pldt.com.ph>; John Del Coleto <jco...@snrshopping.com>
Cc: Breinan Foronda <bfor...@snrshopping.com>; snritte...@googlegroups.com <snritte...@googlegroups.com>; Carlo Caguioa <ccag...@snrshopping.com>; Galy Escalante <gesca...@snrshopping.com>; esa-do...@pldt.com.ph <esa-do...@pldt.com.ph>; Walter Tancio <wta...@snrshopping.com>; Adrian Avano <aav...@snrshopping.com>; esa...@pldt.com.ph <esa...@pldt.com.ph>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; IT - Marikina <it-ma...@snrshopping.com>
Subject: RE: PLDT MODEM - L.O.S Red Light - TRUNK LINE 85178888 | B2 [ thread::9vEsV8VUNnS51T1iz0jv0zQ:: ]
ESAM_B
Hi Team,
Good day
Already endorsed this to our Field Support team for allocation of attending FE. Thank you
Regards,
Rhenish Rhey L. Sabado (RR)
Sr. Incident Management Specialist - Enterprise Service Assurance Mgmt, Commercial Market Industry
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399163626
rlsa...@pldt.com.ph| ESA...@pldt.com.ph
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