RE: PLDT PE LOS | PID101180360 | 10/12/2023 | B3 (ENTCARE001:744617)
ENTERPRISE CARE
Dear Mr. Recio:
We apologize for the inconvenience this has caused you. Please be informed that your account has an existing report for internet connection repair with Warranty Assurance Request Number 60848862 and it has already been forwarded to our repair team for further checking. Hence, a follow up has been made to expedite the restoration. We will keep you posted for any updates.
Dear ESAM B Team:
For call-out/email on ticket status, please.
Warranty Assurance Request Number 60848862
Thank you.
Respectfully,
JANE CHRISTY DIONELA
PLDT Enterprise Care
From: ESAM_B [mailto:ESA...@pldt.com.ph]
Sent: Thursday, 12 October 2023 7:13 am
To: IT - Congressional; Enterprise Care; TORIO, John Dexter T.
Cc: Galy Escalante; Renee Ruth Dela Cruz; Breinan Foronda; Noel Ko; S&R Congressional; snrittechnology; ESAM_B; ESA-B(Organic)
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 | B3 (ENTCARE001:744617)
Hi Sir @TORIO, John Dexter T./@Enterprise Care Team,
For creation of WAR ticket please, thank you.
Regards,
Incident Management Specialist - Enterprise Service Assurance Mgmt
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399184268
etber...@pldt.com.ph | ESA...@pldt.com.ph
From: IT - Congressional <it-congr...@snrshopping.com>
Sent: Thursday, 12 October 2023 6:24 am
To: Enterprise Care <enterpr...@pldt.com.ph>; ESAM_B <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; snrittechnology <snritte...@googlegroups.com>
Subject: PLDT PE LOS | PID101180360 | 10/12/2023
Good Day,
May we seek your assistance for our internet as check on modem LOS red even after restart of the modem and all cables are intact.
Account No. PID101180360
Regards,
The information in this electronic message is privileged and confidential, intended only for use of the individual or entity named as addressee and recipient. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy, use, disseminate or deliver this message. In such case, you should immediately delete this e-mail and notify the sender by reply e-mail. Please advise immediately if you or your employer do not consent to Internet e-mail for messages of this kind. Opinions, conclusions and other information expressed in this message are not given, nor endorsed by and are not the responsibility of PLDT unless otherwise indicated by an authorized representative of PLDT independent of this message.