RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591) | WAR: 60848862 | B3
ESAM_B
Hi SNR Team,
This has been forwarded to our Enterprise Contractor Team for aerial fiber checking. We will keep you posted once name of FE and ETA available. Thank you.
Regards,
Incident Management Specialist - Enterprise Service Assurance Mgmt
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399184268
etber...@pldt.com.ph
| ESA...@pldt.com.ph
From: Charlene Jimenez <cjim...@snrshopping.com>
Sent: Friday, 13 October 2023 6:15 am
To: Enterprise Care <enterpr...@pldt.com.ph>; IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>;
'snrittechnology' <snritte...@googlegroups.com>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Good day GLOBE,
For follow up regarding on this please.
Thank you.
From: 'ENTERPRISE CARE' via IT Technology <snritte...@googlegroups.com>
Sent: Thursday, October 12, 2023 12:48 PM
To: IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
'ESAM_B' <ESA...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology'
<snritte...@googlegroups.com>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Dear Mr. Recio:
We appreciate your response with the needed details. We will take note on this and shall advise you of any developments once feedback has been received in reference to your Warranty Assurance Request Number 60848862.
Thank you.
Respectfully,
ARLEYN QUINTANA
PLDT Enterprise Care
From: IT - Congressional [mailto:it-congr...@snrshopping.com]
Sent: Thursday, October 12, 2023 8:23 AM
To: ENTERPRISE CARE <enterpr...@pldt.com.ph>; 'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>
Subject: Re: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Good Day,
Please see details below:
Alternative contact person/number (On-site): Jeft Recio \ 09652869469
Availability of the site (e.g. M-F/8-5): 6am to 4pm
Is working permit needed? (Yes or No): Y
What are the needed health protocols or requirement that our FE will provide (RT/SWAB)? N/A
Thank you and best regards,
Regards,
From: ENTERPRISE CARE <enterpr...@pldt.com.ph>
Sent: Thursday, October 12, 2023 7:18 AM
To: IT - Congressional <it-congr...@snrshopping.com>; 'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Dear Mr. Recio:
We apologize for the inconvenience this has caused you. Please be informed that we have created Warranty Assurance Request Number 60848862 as reference to your concern for repair under Account Number 652136265. Rest assured that it will be handled with outmost priority.
In line with this, kindly provide us the additional details below for our reference.
Alternative contact person/number (On-site):
Availability of the site (e.g. M-F/8-5):
Is working permit needed? (Yes or No):
What are the needed health protocols or requirement that our FE will provide (RT/SWAB)?
Dear ESAM B Team:
For call-out/email on ticket status, please.
Warranty Assurance Request Number 60848862
Thank you.
Respectfully,
ELSA ACOL
PLDT Enterprise Care
From: IT - Congressional [mailto:it-congr...@snrshopping.com]
Sent: Thursday, October 12, 2023 6:24 AM
To: ENTERPRISE CARE; 'ESAM_B'
Cc: Galy Escalante; Renee Ruth Dela Cruz; Breinan Foronda; Noel Ko; S&R Congressional; snrittechnology
Subject: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Good Day,
May we seek your assistance for our internet as check on modem LOS red even after restart of the modem and all cables are intact.
Account No. PID101180360
Regards,
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Charlene Jimenez
Good day PLDT,
For follow up regarding on this please.
Thank you.
ENTERPRISE CARE
Dear Ms. Jimenez:
We do apologize for the inconvenience this has caused you. Please be advised that as checked, we found an open Warranty Assurance Request Number 60848862 under Service ID Number KMC12-082014-02838 for your repair concern and already assigned to dispatch team for immediate assistance. Rest assured that this will be given attention.
Dear ESAM B Team:
For call-out/email on ticket status, please.
Warranty Assurance Request Number 60848862
Thank you.
Respectfully,
ARLEYN QUINTANA
PLDT Enterprise Care
From: Charlene Jimenez [mailto:cjim...@snrshopping.com]
Sent: Saturday, October 14, 2023 7:11 AM
To: ESAM_B <ESA...@pldt.com.ph>; IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>; Enterprise Care <enterpr...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591) | WAR: 60848862 | B3
Good day PLDT,
For follow up regarding on this please.
Thank you.
From: ESAM_B <ESA...@pldt.com.ph>
Sent: Friday, October 13, 2023 7:12 AM
To: Charlene Jimenez <cjim...@snrshopping.com>; IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>; Enterprise Care <enterpr...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
ESAM_B
Hi Sir/Ma’am,
Good morning!
Internal follow-ups has been made to our dispatch team for immediate checking of cable facilities. We will give you updates as soon as possible, Thank you.
Tam Chezney Alboladora
Incident Management Specialist
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399184265
Email: tealbo...@pldt.com.ph | ESA...@pldt.com.ph
Regards,
Regards,
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To view this discussion on the web visit https://groups.google.com/d/msgid/snrittechnology/035801d9fcc7%243b592650%24b20b72f0%24%40vsmrmappent04.pldt.pldtgroup.netSPLIT0.
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Charlene Jimenez
Sent: Saturday, October 14, 2023 8:52 AM
To: Charlene Jimenez <cjim...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; IT - Congressional <it-congr...@snrshopping.com>
IT - Congressional
Sent: Saturday, October 14, 2023 8:52 AM
To: Charlene Jimenez <cjim...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; IT - Congressional <it-congr...@snrshopping.com>
ESAM_B
Hi Sir/Ma’am,
Good morning!
We are constantly in coordination with our Fiberhome dispatch team for immediate checking of cable facilities. Sorry for the service inconvenience this has caused you. Keep you posted, Thank you.
Tam Chezney Alboladora
Incident Management Specialist
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399184265
Email: tealbo...@pldt.com.ph | ESA...@pldt.com.ph
Noel Ko
Hello,
Good morning! Restoration status please.
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From: IT - Congressional <it-congr...@snrshopping.com>
Sent: Tuesday, October 17, 2023 9:10 AM
To: ESAM_B <ESA...@pldt.com.ph>; Charlene Jimenez <cjim...@snrshopping.com>
Regards,
Regards,
ESAM_B
Acknowledged on this.
We have already pushed the restoration of this circuit today.
Keep you posted for any development. Thank you.
Regards,
Meluodie Dimaano
Sr. Incident Management Specialist
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9190873620
Email: mddi...@pldt.com.ph | ESA...@pldt.com.ph
