Re: SR Online : STARTUP_POWER [ ref:_00D0bGaMp._5006PCmpfk:ref ] - S&R LIBIS_DELL POWEREDGE R340 ST: 94K9NX2_"ORANGE BLINKING" - T20230806.0002

[Elmer Chua]

Hi Wan,

Good Day!

Thank you for your response, We have already requested the needed TSR logs to our client.

Hi Sir James,

A gentle follow-up on the logs of the affected server.

Please follow the procedure on the given link below. Then kindly upload it to the link for DELL's analysis. 

If you have encountered an issue on uploading the logs, please send it to this email then will be the one to upload it to the FTP link. Thank you!

 Via iDRAC (Kindly remind to tick the storage log):  

https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9 
 
You also can collect the TSR logs via Lifecycle Controller (Reboot required):
https://www.dell.com/support/kbdoc/en-my/000130772/export-support-assist-collection-and-raid-controller-log-through-poweredge-lifecycle-controller

Kindly upload the log at  https://www.dell.com/support/incidents-online/en-us/srsearch and update via email once done.
 
How to upload the TSR log:

• Go to How to Share Log Files, Screenshots, and Error Messages with Dell | Dell US

Best Regards,

Elmer C. Chua
Customer Service Division
Integrated Computer Systems, Inc.
Tel. # 845-3321 to 23
email: ec...@ics.com.ph
website: www.ics.com.ph

On Sun, Aug 6, 2023 at 6:08 PM Dell Tech Support <technica...@help.dell.com> wrote:

Your Service Request
Service Request:  173428105
 
Support Assist  | Downloads | Community Forums | How To Videos | Contact Us  
** Please Use Reply to All when replying to this email **
 
Hi Elmer,
 
This mail is in regard to your recent interaction with Dell technical support.
 
Service Tag: 94K9NX2
Service Request(Case Number) :  173428105
 
My name is Wan Mukmin, Enterprise Technical Support Engineer from Dell Technologies and I have been assigned to assist you in this case.

As per the case note, it's no clear information regarding the issue you're facing. Can I know what orange amber light referring to?

Also, more effectively I would need your help to provide me the TSR log for us to check and isolate the issue on the server.
 
Do you have access to iDRAC? If yes, could you help me to generate a TSR log through iDRAC by following the steps in the link below so I can check other hardware status: 
 
Via iDRAC (Kindly remind to tick the storage log):  
https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9 
 
You also can collect the TSR logs via Lifecycle Controller (Reboot required):
https://www.dell.com/support/kbdoc/en-my/000130772/export-support-assist-collection-and-raid-controller-log-through-poweredge-lifecycle-controller
 
Kindly upload the log at  https://www.dell.com/support/incidents-online/en-us/srsearch and update via email once done.
 
How to upload the TSR log:

• Go to How to Share Log Files, Screenshots, and Error Messages with Dell | Dell US

For future reference, I have included your Service Request information above. If you need anything at all related to this Service Request, please contact me directly by using the REPLY ALL icon in your email.
 
Whilst I will endeavor to get to your response as soon as possible, should you require urgent attention regarding your case, please call on the support number provided to you and quote your Dell Service Request:  173428105

Thank you for choosing DELL Technologies!
 
Best Regards
Wan Mukmin
Technical Support Engineer 1 | ISG SA Enterprise Support
Dell Technologies | APJC ISG Support Services


ProSupport MY 1800-88-0439 | SG 1800-395-7936 | EEC...@Dell.com

ref:_00D0bGaMp._5006PCmpfk:ref

______________________________

DISCLAIMER

This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Opinions expressed in the email are those of the individual and not necessarily the company. If you are not the intended recipient, be advised that  you have received this e-mail in error and that any use is strictly prohibited. If you have received this e-mail in error, or if you are concerned with its contents, please send an email to i...@ics.com.ph.

[Renzo Jei Hashimoto]

Hello Elmer,

We will be sending the logs Wednesday morning as we don't have IT onsite to accommodate the shutdown/restart until tomorrow.

Thank You,

 

	Renzo Jei Hashimoto
	Network System Administrator, Information Technology Department
	Tel no.	+63(2) 8888.0640
	Mobile no.	+63(917).837.8513
Address : 32nd St., 5th Ave., Bonifacio Global City, 1634 Taguig City Philippines

---

From: Elmer Chua <ec...@ics.com.ph>
Sent: Sunday, August 6, 2023 6:44 PM
To: Dell Tech Support <technica...@help.dell.com>
Cc: ICS ESS <ics...@ics.com.ph>; Autotask Mailer <sd...@ics.com.ph>; Teodoro De Castro Jr. <tdec...@ics.com.ph>; Norman Ogatis <nog...@ics.com.ph>; Feliz Angelynne Mangahas <fman...@ics.com.ph>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Galy Escalante <gesca...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Carlo Caguioa <ccag...@snrshopping.com>; Jasper Mendoza <jmen...@snrshopping.com>; Jan Denzel Ballesteros <jballe...@snrshopping.com>; snritte...@googlegroups.com <snritte...@googlegroups.com>; Marvin Julian Bautista <mbau...@snrshopping.com>; Renzo Jei Hashimoto <rhash...@snrshopping.com>; IT - Libis <it-l...@snrshopping.com>; Elmer Chua <ec...@ics.com.ph>
Subject: Re: SR Online : STARTUP_POWER [ ref:_00D0bGaMp._5006PCmpfk:ref ] - S&R LIBIS_DELL POWEREDGE R340 ST: 94K9NX2_"ORANGE BLINKING" - T20230806.0002

 

Renzo Jei Hashimoto Network System Administrator   +639178378513   rhash...@snrshopping.com   www.snrshopping.com E. Rodriguez Sr. Avenue, Kalusugan New Manila, Quezon City | 1102, PH

---

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender.

[Elmer Chua]

Hi Sir Renzo,

Good Day!

This is well noted, thank you for the update.

Hi @Dell Tech Support and Team

FYI,

Thank you & Best Regards,

Elmer C. Chua
Customer Service Division
Integrated Computer Systems, Inc.
Tel. # 845-3321 to 23
email: ec...@ics.com.ph
website: www.ics.com.ph

[Dell Tech Support]

Hi Renzo and Elmer,

Good day. 

Thank you for choosing Dell.

This is noted that you'll be sending the TSR Logs on Wednesday. Also, please provide the needed information below together with the TSR Logs.

Service Tag: 94K9NX2 
Service Request: 443272195

I am Sheila, Technical Support Engineer here at Dell Technologies. I will  be assisting you on this until all issues are resolved.

For future reference, I have included your Service Request information above. If you need anything at all related to this Service Request, please contact me directly by using the REPLY ALL icon in your email.

Whilst I will endeavor to get to your response as soon as possible, should you require urgent attention regarding your case, please call on the support number provided to you and quote your Dell Service Request: 

Our goal is to resolve this for you as quickly and efficiently as possible. If we can start by collecting logs, this will help us have a better understanding of what the issue is, and it will help us create a concise plan of action that will guide us to resolution.

Follow the guided link below to collect TSR log:

Export a SupportAssist collection via iDRAC9
 
Export Support Assist Collection and RAID Controller Log through PowerEdge Lifecycle Controller
 
Kindly upload the logs by using the following link :
 
SupportAssist File Upload

Please notified us once you have upload the log.

Apart from that, kindly provide below information for severity verification.

1. Is this production server? 
2. Function the system performs: Database/Application/ShareFile/CCTV/etc -
3. Is the server still up and running? 
4. (If server down) How many users impacted? 
5. Data Backup?
6. Have you tried to reseat the faulty PSU?
7. What is the LED light color of faulty PSU?
8. Have you checked the power cable connected properly?
9. Have you tried to swap the power cable?
10. Does the PSU is connected directly to the power source? 
11. Or PSU connected to UPS?
12. Since when the issue happened?

 

Thank you for choosing Dell Technologies.

Thank you. 


Warm regards,

Sheila Marie
Technical Support Engineer  | Philippines ISG Support Services
Dell Technologies | PH ISG Support Services 
PH Toll free: 1800 1601 0061 / 1800 1601 00602 | IDD: +632 85401268

--------------- Original Message ---------------
From: Elmer Chua [ec...@ics.com.ph]
Sent: 8/7/2023 8:34 AM
To: rhash...@snrshopping.com
Cc: it-l...@snrshopping.com; ics...@ics.com.ph; gesca...@snrshopping.com; jballe...@snrshopping.com; nog...@ics.com.ph; mbau...@snrshopping.com; sd...@ics.com.ph; snritte...@googlegroups.com; ccag...@snrshopping.com; tdec...@ics.com.ph; technica...@help.dell.com; fman...@ics.com.ph; rrdel...@snrshopping.com; ec...@ics.com.ph; jmen...@snrshopping.com
Subject: Re: SR Online : STARTUP_POWER [ ref:_00D0bGaMp._5006PCmpfk:ref ] - S&R LIBIS_DELL POWEREDGE R340 ST: 94K9NX2_"ORANGE BLINKING" - T20230806.0002
 

[EXTERNAL EMAIL]

Hi Sir Renzo,

 

Good Day!

 

This is well noted, thank you for the update.

 

 

 

 

Hi @Dell Tech Support and Team

 

FYI,

 

 

 

Thank you & Best Regards,

Elmer C. Chua
Customer Service Division
Integrated Computer Systems, Inc.
Tel. # 845-3321 to 23
email: ec...@ics.com.ph

website: www.ics.com.ph [ics.com.ph]

 

 

 

Best Regards,

website: www.ics.com.ph [ics.com.ph]

 

 

[snrshopping.com]

Renzo Jei Hashimoto Network System Administrator   +639178378513

rhash...@snrshopping.com   www.snrshopping.com [snrshopping.com]

E. Rodriguez Sr. Avenue, Kalusugan New Manila, Quezon City | 1102, PH

---

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender.

 

 

______________________________

DISCLAIMER

This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Opinions expressed in the email are those of the individual and not necessarily the company. If you are not the intended recipient, be advised that  you have received this e-mail in error and that any use is strictly prohibited. If you have received this e-mail in error, or if you are concerned with its contents, please send an email to i...@ics.com.ph.