Urgent!!! DC MAMPLASAN KAREILA MANAGEMENT CORPORATION _30300186586

[Ariane Arceño]

Hi ES Team,

Please check connection for 

DC MAMPLASAN KAREILA MANAGEMENT CORPORATION 30300186586 

Thanks and regards,

Ariane  "Inna"  C. Arceno Key Account Manager | Enterprise Sales +63 917 7715675| ariane...@convergeict.com www.convergeict.com | https://www.facebook.com/ConvergeICT Reliance IT Center, #99 E. Rodriguez Jr. Avenue, Ugong, Pasig City

IMPORTANT NOTICE: The information and/or attachments contained in this email are strictly confidential and are for intended recipient/s only. Any unauthorized use, dissemination, or copying of this message or the information it contains is prohibited. If you are not the intended recipient or received this email by mistake, please notify the sender immediately, delete this email and all its attachments from your system and do not disclose the contents to anyone

[EnterpriseSupport]

Dear Valued Customer, 

Thank you for reaching Converge ICT Solutions - Service Operations Enterprise Support.

Our technical experts are working on this ticket and we'll share the results of our technical investigation shortly.

Best Regards,

 

Gelyn 
Data Service Engineer | Service Operations
Converge ICT Solutions Inc. / Comclark Network and Technology Corp.
#99 Reliance Center E. Rodriguez Jr. Ave., Brgy. Ugong, Pasig City
Hotline No. 02 8667-0800
E-mail address: enterpri...@convergeict.com

IMPORTANT NOTICE: The information and/or attachments contained in this email are strictly confidential and are for intended recipient/s only. Any unauthorized use, dissemination, or copying of this message or the information it contains is prohibited. If you are not the intended recipient or received this email by mistake, please notify the sender immediately, delete this email and all its attachments from your system and do not disclose the contents to anyone

thread::u3ULQVzQPlqEJF56e6rA6Hg::

[EnterpriseSupport]

Dear Valued Customer,

Monitored link up with normal parameters and able to resolve mac-address.Also, SN configuration is intact. Conducted pingtest thru client ONT/ONU and results with 0% packet loss.

May we verify the status on your end?

Regards,

John Rafael Lumboy
Service Operations Engineer | Network Operations
www.convergeict.com | https://www.facebook.com/ConvergeICTOfficial

[Carlo Caguioa]

NSA Please verify

 

From: nor...@salesforce.com <nor...@salesforce.com> On Behalf Of EnterpriseSupport
Sent: Thursday, September 12, 2024 11:08 AM
To: ariane...@convergeict.com
Cc: Derick Nathaniel Dizon <ddi...@snrshopping.com>; snritte...@googlegroups.com; Carlo Caguioa <ccag...@snrshopping.com>; Rex Leanda <rle...@snrshopping.com>; Edrian Carag <eca...@snrshopping.com>; S&R Technology Team <ittech...@snrshopping.com>; John Daryl Tucay <jtu...@snrshopping.com>; Noel Ko <n...@snrshopping.com>; Justin Tupaz <jtu...@snrshopping.com>
Subject: RE: Urgent!!! DC MAMPLASAN KAREILA MANAGEMENT CORPORATION _30300186586

 

Dear Valued Customer,

Monitored link up with normal parameters and able to resolve mac-address.Also, SN configuration is intact. Conducted pingtest thru client ONT/ONU and results with 0% packet loss.

May we verify the status on your end?

Carlo Caguioa Assistant IT Manager - Technical   +639178076540   ccag...@snrshopping.com   www.snrshopping.com E. Rodriguez Sr. Avenue, Kalusugan New Manila, Quezon City | 1102, PH

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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender.

[John Daryl Tucay]

Hello Team,

Circuit now is up. Please provide RFO.

Thank you so much.

Regards,

John Daryl Tucay Network and System Administrator   +639663204384   jtu...@snrshopping.com   www.snrshopping.com 1978-F E Rodriguez Sr. Avenue, New Manila, Quezon City | 1102, PH

 

 

---

From: Carlo Caguioa <ccag...@snrshopping.com>

Sent: Thursday, September 12, 2024 11:08 AM

To: EnterpriseSupport <enterpri...@convergeict.com>; ariane...@convergeict.com <ariane...@convergeict.com>
Cc: Derick Nathaniel Dizon <ddi...@snrshopping.com>; snritte...@googlegroups.com <snritte...@googlegroups.com>; Rex Leanda <rle...@snrshopping.com>; Edrian Carag <eca...@snrshopping.com>; S&R Technology Team <ittech...@snrshopping.com>; John Daryl Tucay <jtu...@snrshopping.com>; Noel Ko <n...@snrshopping.com>; Justin Tupaz <jtu...@snrshopping.com>

[EnterpriseSupport]

Dear Valued Customer, 

Please see the restoration details below for your reference.

RFO: Modem Port Hang-up
A/T: Modem soft reset and profile reconfiguration

[EnterpriseSupport]

Dear Valued Customer,

Thank you for the confirmation. 
We will provide the RFO details once available.

Best regards,
 

?Julius

Data Service Engineer | Service Operations

02 8 667-0800 / 7 902-0800 | enterpri...@convergeict.com  

www.convergeict.com | https://www.facebook.com/ConvergeICTOfficial

Reliance IT Center, #99 E. Rodriguez Jr. Avenue, Ugong, Pasig City

--------------- Original Message ---------------
From: John Daryl Tucay [jtu...@snrshopping.com]
Sent: 9/12/2024, 11:10 AM

[EnterpriseSupport]

Dear Valued Customer,

Please see the RFO details below for your reference. Thank you

RFO: Modem Port Hang-up
A/T: Modem soft reset and profile reconfiguration

IMPORTANT NOTICE: The information and/or attachments contained in this email are strictly confidential and are for intended recipient/s only. Any unauthorized use, dissemination, or copying of this message or the information it contains is prohibited. If you are not the intended recipient or received this email by mistake, please notify the sender immediately, delete this email and all its attachments from your system and do not disclose the contents to anyone