RE: PLDT PE LOS | PID101180360 | 10/12/2023 | B3 WAR 60916136
ALBOLADORA, Tam Chezney E.
Hi Ma’am Charlene,
Good day!
Please provide also needed details below, Thank you.
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Work permit required? (Yes or No) |
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Local contact person/mobile number |
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Alternative local contact person/number |
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Exact location |
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Site Availability (Ex: Mon-Sat 8AM-5PM) |
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Site health protocol, or any specific requirements |
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Tam Chezney Alboladora
Incident Management Specialist
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399184265
Email: tealbo...@pldt.com.ph | ESA...@pldt.com.ph
From: Charlene Jimenez <cjim...@snrshopping.com>
Sent: Monday, 16 October 2023 6:58 AM
To: ESAM_B <ESA...@pldt.com.ph>; IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>;
Enterprise Care <enterpr...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Subject: Re: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591) | WAR: 60848862 | B3
Good day PLDT,
For follow up please.
Thank you.
From: ESAM_B <ESA...@pldt.com.ph>
Sent: Saturday, October 14, 2023 8:52 AM
To: Charlene Jimenez <cjim...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>;
Enterprise Care <enterpr...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591) | WAR: 60848862 | B3
Hi Sir/Ma’am,
Good morning!
Internal follow-ups has been made to our dispatch team for immediate checking of cable facilities. We will give you updates as soon as possible, Thank you.
Tam Chezney Alboladora
Incident Management Specialist
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399184265
Email: tealbo...@pldt.com.ph | ESA...@pldt.com.ph
From: Charlene Jimenez <cjim...@snrshopping.com>
Sent: Saturday, 14 October 2023 7:11 AM
To: ESAM_B <ESA...@pldt.com.ph>; IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>;
Enterprise Care <enterpr...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591) | WAR: 60848862 | B3
Good day PLDT,
For follow up regarding on this please.
Thank you.
From: ESAM_B <ESA...@pldt.com.ph>
Sent: Friday, October 13, 2023 7:12 AM
To: Charlene Jimenez <cjim...@snrshopping.com>; IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>;
ESAM_B <ESA...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology'
<snritte...@googlegroups.com>; Enterprise Care <enterpr...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591) | WAR: 60848862 | B3
Hi SNR Team,
This has been forwarded to our Enterprise Contractor Team for aerial fiber checking. We will keep you posted once name of FE and ETA available. Thank you.
Regards,
Incident Management Specialist - Enterprise Service Assurance Mgmt
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399184268
etber...@pldt.com.ph | ESA...@pldt.com.ph
From: Charlene Jimenez <cjim...@snrshopping.com>
Sent: Friday, 13 October 2023 6:15 am
To: Enterprise Care <enterpr...@pldt.com.ph>;
IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
Breinan Foronda <bfor...@snrshopping.com>;
ESAM_B <ESA...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>;
S&R Congressional <congre...@snrshopping.com>;
'snrittechnology' <snritte...@googlegroups.com>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Good day GLOBE,
For follow up regarding on this please.
Thank you.
From: 'ENTERPRISE CARE' via IT Technology <snritte...@googlegroups.com>
Sent: Thursday, October 12, 2023 12:48 PM
To: IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
Breinan Foronda <bfor...@snrshopping.com>;
'ESAM_B' <ESA...@pldt.com.ph>; Noel Ko <n...@snrshopping.com>;
S&R Congressional <congre...@snrshopping.com>;
'snrittechnology' <snritte...@googlegroups.com>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Dear Mr. Recio:
We appreciate your response with the needed details. We will take note on this and shall advise you of any developments once feedback has been received in reference to your Warranty Assurance Request Number 60848862.
Thank you.
Respectfully,
ARLEYN QUINTANA
PLDT Enterprise Care
From: IT - Congressional [mailto:it-congr...@snrshopping.com]
Sent: Thursday, October 12, 2023 8:23 AM
To: ENTERPRISE CARE <enterpr...@pldt.com.ph>;
'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
Breinan Foronda <bfor...@snrshopping.com>;
Noel Ko <n...@snrshopping.com>; S&R Congressional
<congre...@snrshopping.com>; 'snrittechnology'
<snritte...@googlegroups.com>
Subject: Re: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Good Day,
Please see details below:
Alternative contact person/number (On-site): Jeft Recio \ 09652869469
Availability of the site (e.g. M-F/8-5): 6am to 4pm
Is working permit needed? (Yes or No): Y
What are the needed health protocols or requirement that our FE will provide (RT/SWAB)? N/A
Thank you and best regards,
Regards,
From: ENTERPRISE CARE <enterpr...@pldt.com.ph>
Sent: Thursday, October 12, 2023 7:18 AM
To: IT - Congressional <it-congr...@snrshopping.com>;
'ESAM_B' <ESA...@pldt.com.ph>
Cc: Galy Escalante <gesca...@snrshopping.com>;
Renee Ruth Dela Cruz <rrdel...@snrshopping.com>;
Breinan Foronda <bfor...@snrshopping.com>;
Noel Ko <n...@snrshopping.com>; S&R
Congressional <congre...@snrshopping.com>;
'snrittechnology' <snritte...@googlegroups.com>
Subject: RE: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Dear Mr. Recio:
We apologize for the inconvenience this has caused you. Please be informed that we have created Warranty Assurance Request Number 60848862 as reference to your concern for repair under Account Number 652136265. Rest assured that it will be handled with outmost priority.
In line with this, kindly provide us the additional details below for our reference.
Alternative contact person/number (On-site):
Availability of the site (e.g. M-F/8-5):
Is working permit needed? (Yes or No):
What are the needed health protocols or requirement that our FE will provide (RT/SWAB)?
Dear ESAM B Team:
For call-out/email on ticket status, please.
Warranty Assurance Request Number 60848862
Thank you.
Respectfully,
ELSA ACOL
PLDT Enterprise Care
From: IT - Congressional [mailto:it-congr...@snrshopping.com]
Sent: Thursday, October 12, 2023 6:24 AM
To: ENTERPRISE CARE; 'ESAM_B'
Cc: Galy Escalante; Renee Ruth Dela Cruz; Breinan Foronda; Noel Ko; S&R Congressional; snrittechnology
Subject: PLDT PE LOS | PID101180360 | 10/12/2023 (ENTCARE001:744591)
Good Day,
May we seek your assistance for our internet as check on modem LOS red even after restart of the modem and all cables are intact.
Account No. PID101180360
Regards,
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IT - Congressional
Good day!
Please see the details below, Thank you.
|
Work permit required? (Yes or No) |
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Yes |
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Local contact person/mobile number |
Jeft Recio \ 09652869469 |
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Alternative local contact person/number |
Ivy Caneres \ 09303662931 (on site) |
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Exact location |
(S&R Congressional) Congressional Ave, Bago Bantay, Quezon City |
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Site Availability (Ex: Mon-Sat 8AM-5PM) |
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7am to 5pm |
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Site health protocol, or any specific requirements |
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N/A |
Sent: Monday, October 16, 2023 7:38 AM
To: Charlene Jimenez <cjim...@snrshopping.com>; ESAM_B <ESA...@pldt.com.ph>; IT - Congressional <it-congr...@snrshopping.com>
Cc: Galy Escalante <gesca...@snrshopping.com>; Renee Ruth Dela Cruz <rrdel...@snrshopping.com>; Breinan Foronda <bfor...@snrshopping.com>; Noel Ko <n...@snrshopping.com>; S&R Congressional <congre...@snrshopping.com>; 'snrittechnology' <snritte...@googlegroups.com>; Enterprise Care <enterpr...@pldt.com.ph>; ESA-B(Organic) <ESA-DO...@pldt.com.ph>
ALBOLADORA, Tam Chezney E.
Hi Ma’am Charlene,
Good day!
Already made internal coordination today to our dispatch team. Sorry for the service inconvenience this has caused you. keep you posted, Thank you.
Tam Chezney Alboladora
Incident Management Specialist
PLDT Enterprise
T: +632 8 688 2700 Option 1 | M: +63 9399184265
Email: tealbo...@pldt.com.ph | ESA...@pldt.com.ph
