GLOBE - S&R - GHL OCP - IC-ALZ-7708

[Noel Ko]

Hello,

 

Please create service ticket for our GHL OCP datacenter. Monitored intermittent since Aug 4

 

 

 

Noel Ko Network & Systems Officer   +639062091809 / +639232301809   n...@snrshopping.com   www.snrshopping.com E. Rodriguez Sr. Avenue, Kalusugan New Manila, Quezon City | 1102, PH

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[Email Support - Data]

Hi Noel, 
 

This is to acknowledge the receipt of your email. We apologize for the inconvenience this might have caused you.

Upon initial checking, CE IP is unreachable. We will have this checked and updates will be provided once available. For coordination and updates, please use this email trail with updated subject line and reference Case#02541140.

 

Thank you.

Jeric Nepomuceno
Operations Support Engineer
Enterprise Data Support Center
Enterprise Support Services

Hotline: (02) 7917-2888 option 2
Email: tsctic...@globenet.com.ph
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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender.

ref:_00D7F7BDmM._5002ul7GNT:ref

[Email Support - Data]

Hi Sir Noel | KAREILA MANAGEMENT CORPORATION CENTRAL Team, 


As further check, issue was endorsed to our MWAN Migration Team to transfer the circuit to a modernized network. This is for the permanent resolution and for the improvement of the circuit's performance.

Allow us to made follow-up to our Migration and revert update once available.

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[Noel Ko]

Hello Globe Team,

 

Please see device status. Power cycled done but the same result.

 

[Noel Ko]

Hi Team,

 

This has a previous Case for MWAN migration. Last information stated that we would receive a separate email from GT MWAN, however we have yet to receive one.

Please see attached.

 

From: Email Support - Data <tsctic...@globenet.com.ph>

Sent: Tuesday, August 08, 2023 9:39 AM
To: Noel Ko <n...@snrshopping.com>
Cc: jayson...@ghl.com; snritte...@googlegroups.com; Walter Tancio <wta...@snrshopping.com>; moises....@ghl.com; entdata_...@globe.com.ph