Bye-bye
Exceptional. Hello
Airbrake!
Hello,
I'm excited to share some big changes, news
and plans for our products. One year ago, we
were acquired by Rackspace. Since then,
we've continued to manage two error tracking
products. In the last year our team has
dedicated most time invested in scaling and
growing the Airbrake.io
product. This email marks the beginning of
the decommission of the Exceptional error
tracking product and migration to Airbrake.io.
As an active Exceptional users we're
sending this out to you first. We're sending
it out in batches so if this doesn't make
sense or you have feedback please send it so
we can seamlessly migrate all of our
customers.
What does this mean for you?
You can start using Airbrake
immediately; simply login to Airbrake.io
with your Exceptional Credentials.
- We have
imported your projects and their users
- We are
automatically forwarding errors you send
to Exceptional, to Airbrake. This means you do not need to update
your applications. We will
continue to do this until November 1st.
However, we recommend migrating your
notifiers to Airbrake to take advantage of
all of Airbrake's features. You can see a
list of client libraries at the bottom of
this email
- We haven’t
migrated credit card details; your
Exceptional subscription will remain until
November 1st, or you can cancel it at any
time
- You can
log into both Airbrake.io
and Exceptional.io
until November 1st and both apps will have
the same data
- To receive
notifications from Airbrake, you will need
to unmute them. You can do this by
clicking on this link: https://airbrake.io/notifications/unmute
What will happen to Exceptional?
Exceptional will continue to
exist as a parent brand for our collection
of tools to help you build better
applications. You can get a taste for what
we are doing at our updated homepage at http://new.exceptional.io
.
What will happen to Errors sent
to Exceptional API?
If you have Exceptional
configured correctly, you'll be receiving
errors in both Exceptional and Airbrake
until November 1st 2014. During this time we
recommend you update your applications to
use the Airbrake notifier instead. You can
see a list of client libraries below.
Changing from Exceptional to
Airbrake Notifier Libaries.
We have many official and
unofficial client libraries which will make
this an easy transition for you:
FAQ
Billing
We will cancel all Exceptional billing plans
on your behalf on November 1st 2014, after
this you'll need to setup a billing account
with Airbrake.io.
More
FAQ
If we still didn't answer your questions,
please check the FAQ on our
blog, call us on (888) 317-4520 or
e-mail sup...@exceptional.io.
Heroku
user?
If you used to use the Exceptional addon via
Heroku you'll be no longer able to access
the dashboard via the CLI or Heroku. Instead
you'll be able to login to Airbrake which
will have a copy of your Exceptional errors.
You will first need to reset your password
using your Heroku account email. You can do
this here.
Regards and Thanks, Ben Arent
and all of the Exceptional team.
Thank you for bring our
customer; we hope to deliver an Exceptional
service into the future.
