Hotmail

[Carlito Austin]

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Hey @ChelseaC98! Deliverability issues can be really frustrating, especially since every inbox provider (Hotmail, Google, Yahoo) filter messages according to their own rules and automatically scan and sort them. The good news is this is a solvable problem! It will just take a little bit of experimentation and patience.

Lastly, the major solution here is to make sure your lists are squeaky clean and then start repairing your sender reputation with Hotmail. There are several help docs that go into really awesome detail on strategies how to do this:

As a matter of fact, Microsoft has a complex way of determining email as a wanted vs unwanted one. However, principles of a great email marketing practices still applies to Microsoft as well as Gmail & Yahoo.

Hey @Shaiaiai, my answer above is going to be the same to you. The process for fixing this is always the same and we have great help docs to walk you through it. Check them out above and let me know if that helps! :)

I am having the same issue with a client account right now too, not all of our emails go to spam for hotmail but the only spam complaints we have are Hotmail/outlook users. wondering if the others managed to solve the issue eventually??

I sent a test email to "my" hotmail address from several of my email campaigns and regular emails. Regardless of whatever I do, the email(s) does not appear in my Hotmail inbox. I sent to wife's hotmail address - it did appear without issue. I am not blocking constant contact emails or doing anything to prohibit emails from coming into my inbox. This is EXTREMELY frustrating. Please help.

I apologize for the experience you are having with Hotmail delivery. It looks like this issue as been fixed and Hotmail users should be receiving your newsletters. If you could check with your users to see if your emails are in spam and then give our Delivery team a call and they will be able to do additional research on why your emails are not delivering to those contacts.

Thank you for reaching out! I do see that you have gotten in touch with our support team. I hope they were able to take care of this for you, if not, let us know and we would be happy to see if we can troubleshoot further!

I send out a weekly email to a distribution list of parents for a school, and it looks like the Hotmail addresses don't get it. However, when I look at the sent report, it looks like they received them. I've checked with the Hotmail users, and most of them have not received it.

Thank you for reaching out to the Community! I apologize this is happening with your contacts. However what you are actually experiencing is something different from this original thread. Hotmail is currently deferring all Constant Contact mail. Our Support is however currently investigating this issue. I have also added you to our queue to be notified when it is resolved.

Was there ever any resolution to this issue with Hotmail? My organization's campaigns continue to have issues were users with Hotmail addresses report never receiving messages, despite the reporting in CC showing that they were successfully Sent. Is there anything that the recipient can do to insure they are receiving these campaign messages?

Earlier this month Hotmail began deferring all Constant Contact mail. I apologize at this time this experience has not yet been resolved. With that being said you have also been added to be notified when there is a resolution as our Support is continuing to investigating this.

Since my older daughter's Middle School is also using Constant Contact for their weekly newsletters, I'm also receiving those newsletters hours after they have been sent. I used to recieve them at 4pm on Sundays; today I received it at 9:45pm.

Pointing the finger at Hotmail for "deferring Constant Contact emails" is not solving anything. It just makes me wonder why Hotmail would have start doing this? And how can you keep replying that "Support is investigating this" when obviously nothing has improved, and apparently more and more people are being affected by this?

Thank you for reaching out to us! I really do apologize for the delay that you are experiencing when sending to Hotmail. I have reached out to our Compliance team to see if there has been an update on this issue and have been told that our Senior ISP relations team is actively working on this as we speak. They currently don't have a set date that they know this will be resolved, but it is a top priority! I'm sorry I'm not able to give any more information about the resolution of this issue. Please let us know if you have any other questions!

Thank you for reaching out to the Community! I apologize that you are not receiving any of your email campaigns to your inbox in Hotmail. Have you checked your spam or junk folder and made sure your emails are not going there? If they are, take a look at this helpful article on how to make sure your emails don't go into spam. If not, please call our deliverability specialists for more assistance on this. Have a great Sunday!

By Constant Contact's own admission, this is a known issue. No...the emails are not in my spam or junk boxes (obviously, that would be the first place to look). Your specialized teams are alledgely working on this...but to no avail (and yes...they have already been contacted). This feedback is not at all helpful...this is an issue which is, apparently, affecting a lot of your clients.

I apologize you are both having this experience with your Hotmail addresses. This is however a known issue that has been escalated to our senior ISP relations team. Please let us know if there is anything else we can assist with in the meantime.

We wanted to give this thread an update on the status of this experience! After further troubleshooting with Hotmail support, our Support team was able to resolve the deliverability to Hotmail addresses. If for some reason this is not resolved in your account, please reach out to our Deliverability Department for further assistance.

I have the GSuite/Hubspot extension and send emails directly through the GSuite platform in my browser (which are logged in the CRM via the extension). However I have found that all emails that go to hotmail.com addresses either land in their spam folders or are not received at all.

Deliverability to hotmail/outlook/live is a bit of a black box. The good news is that if you're a good sender (ie. you give no reasons for people to mark your emails as spam), things tend to work themselves out. The bad news is that if you're a not-so-good sender, it's very hard to clean your sender reputation in the eyes of hotmail/outlook/live.

Hubspot has some great content on email deliverability, I've also written about deliverability here. That said, here's where I'd start:

- Did the issue start when you started using the Hubspot plugin? Does deactivating the Hubspot plugin rectify the issue?

- Is your sales team sending substantial amounts of cold / outreach emails without an unsubscribe link? If so, I'd revise that tactic (better list sourcing and targeting, reduce volume, clean lists, eliminate spikes in volume, etc)

I only send regular emails through this inbox, often responding to enquiries received by email via the website (WP Forms - which is set up properly so emails don't look like they are coming from the incorrect source) or directly from customers. Sometimes the emails may appear to be "cold" (where a customer has provided an email address through website chat that I then respond to via the email address), however there are only a few individual "cold" emails a week, not sent in bulk, all with different content, so I don't think it would be excessive.

Sometimes there are $ figures in the content, but no reference to any of the terms commonly considered spammy. They are all predominantly text emails - sometimes there may be 1 image attachment - but text is more common.

I do think it's related to the Hubspot plugin. I have tested with my own hotmail address and continue to test with customers. Emails without the plugin activated seem to get through, while emails with the plugin activated seem to either go to spam, or are not received at all.

Occasionally iPhone just decides my valid password suddenly isn't accepted and I need to re-add it. I keep typing in the correct password and it's says Password Incorrect. With prior iPhone and iOS, this happens every few months. ONLY WITH APPLE. Any advice?

My hotmail account periodically (no consistency as to how often) fails to authenticate in mail on my MacBook pro. Re enter the password (which is correct and confirmed by logging into the webmail via safari) and it is still rejected. I need to delete the account and start again.

Since I had to use gmail to connect to dropbox (basic) because my hotmail-account was not valid anymore, I used the hotmail account for the gmail-profile. However, all my photo's that where on the hotmail-account, were not present in the gmail-profile.

It isnt possible to have a hotmail and a Gmail link like that I'm afraid. So that means you actually have 2 accounts - one which is Hotmail and one which is Gmail. When you have swapped from one to the other you've set up a second account which wont have the data of the previous one in.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

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