batteries and warranty

[Jason Davies]

Hi everyone

Work has replaced my old Macbook Air (2015, with an almost identical one from 2017, sigh) and I want to replace the battery on the old one which has been complaining via the menu it needs replacing for months, and doesn't hold a charge for long.

I went to book a repair/replacement and found lots of links to the consumer laws (summary: stuff should work at least five-seven years). https://www.apple.com/uk/legal/statutory-warranty/

Does anyone here know what line they take on batteries? I know the usual line is that batteries wear out and so they're not covered but I can't find any explicit mention of that. I'm sure Apple insist they are not but does anyone know of cases where they accepted they were covered under the law?

Thanks
Jason

[Sam - MacAmbulance]

Batteries are generally not covered as they’re expected to fail. I’ve been to the apple store with a 2 year old battery which has swollen and warped the case of a MacBook Pro, they told me “that’s just what batteries do when they die”.

They’re easily user replaceable though, you can get a decent one on Amazon for around £60, it’ll come with tools.

Regards

Sam

MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development Sam Mullen +44 (0)7747778022 in...@macambulance.co.uk www.macambulance.co.uk

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[Jason Davies]

ok, thanks. (I dispute that legal interpretation by Apple btw, as I'm sure you did - especially that one!) They have 'your battery for X is expected to hold 80% of its charge after 1000 charges' with years varying for device so I'll see how I get on talking to them...

cheers
J

To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/EA8E1F2A-B7AB-4313-B4B5-9E4FB59AAB86%40macambulance.co.uk.