iPad Air 3 and Microsoft Word, Excel

[Michael Simpson]

Hi folks got me a new iPad Air 3 but was not expecting to be locked out of Word or Excel unless I pay up to Office 365. It seems that the App thinks I’ve a iPad Pro.

Things are fine in my MacBook Pro using 2018 update, and fine on my iPhone 8, I can open Files created on the Mac on my iPhone edit and save and vice versa. I used to do that on my old iPad Air 1, and I can use my Wife’s iPad 2017.

Is there a solution to this predicament other than subscribing to 365 or using iWorks.

Regards Michael S
Sent from my iPad Air 3

[Sam - MacAmbulance]

Office apps like Word and Excel only work on iOS with an Office365 subscription, at least they only allow editing. It’s nothing to do with which type of iPad you’re using. Is your iPhone signed into an Office365 subscription?

Sam

MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development Sam Mullen +44 (0)7747778022 in...@macambulance.co.uk www.macambulance.co.uk

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately.

[Michael Simpson]

Thanks Sam, only ever signed in to MSN, and Microsoft mail on everything, I have a purchase copy of Microsoft office, but only word, excel, and OneDrive which on my phone and my old iPad Air1 and on my wife’s iPad 2017(only for testing). It’s my new iPad Air 3 that’s the problem. 

If I download on my iPhone an excel file from OneDrive, I can add further AutoSum   calculations and go on to save the changes.

On my iPhone I can select New, blank workbook, and start working on it, save it with a name without any problem.

The above goes for my old iPad Air and my wife’s iPad 2017. I can pick iPhone and iPad files from OneCloud on my MacBook Pro with Mojave or Windows 10(via parallels) without any problem and files created on the Mac or windows can be opened in iPhone or iPad but not iPad Air 3. Which is 10.5” same as iPad Pro which used to be 9.5 in both models, so I think Office for iPad thinks I have a Pro which requires Office365 subscription. If I cannot find an answer I will have to learn iWorks which is hard since I’ve been using Excel on my Macs for 33 years, before that I used Multiplan but you couldn’t cross reference files.

Regards Michael S

Sent from my iPad Air 3

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[Jason Davies]

Are you sure you're not on some kind of account on the working devices?
Does it have some kind of account name? When I've installedWord etc in
the past it's always been read-only on iOS without a login (going back
to when it launched).

Cheers
J

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[Michael Simpson]

Hi Jason, no membership or account. I just remember when I first downloaded Microsoft excel and word it was pretty limited but over time more functions were added making it quite useful. Unfortunately now it’s only a reader, still useful to show figures etc.
Regards Michael S

Sent from my iPhone 8

[Sam - MacAmbulance]

As far as I know, Office for iOS doesn’t differentiate between devices and will only work with an office365 subscription.

If you open Excel on your iPhone, go to Settings > Account > does it say you’re signed in? If you click ‘Office Apps’ does it say “Subscription includes” then lists the available apps?

Regards

Sam

MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development Sam Mullen +44 (0)7747778022 in...@macambulance.co.uk www.macambulance.co.uk

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately.

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[Michael Simpson]

Hi Sam, accounts>settings, connected services, OneDrive - Personal with my email address.

There is an option to Add a Service, and then Sign Out. Word is the same. 

Go to OneCloud >files and their all accessible, not very much only 34.6 mb due to recent clear out.

Sorry about the size pasted it into iPhone excel but this is the same on the iPad except when I open one in iPad I’m advised that I need a 365 subscription. 

Daughter has just taken my old iPad Air which worked like my iPhone. 

Regards Michael S

Sent from my iPad Air 3

[Michael Simpson]

Added this section showing file name and a small calculation

Regards Michael S

Sent from my iPhone 8

[Sam - MacAmbulance]

If you have Sign Out, that would suggest you’re signed in already with a Microsoft account using your personal email address.

Try logging in with that address to office.com/myaccount and see if anything is listed under subscriptions/products for your account.

Regards 

Sam

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[Michael Simpson]

Resolved, well kind off.

Opened MSN.com, Sign in, selected Office and asked to sign in to Office online, sign in and got OneCloud select SMUG Test and it opened in Excel Online fantastic it looks like I have all the functions available that I have on my MacBook Pro. 

I know this is not the Mobile app that I have been accustomed to on iPad Air and still have on my iPhone but at least I have full access to Office on a mobile device. .

So for anyone with a registered version of Office and was unaware of how to access Office online well this is how you do it. Get a Microsoft account and sign in to MSN.com.

I was just discovered wia my wife that you don’t need a registered copy of of Office you just need a Microsoft Account.

Thanks for all your assistance as usual Sam.

Regards Michael S

[Sam - MacAmbulance]

Have you tried signing into office on the iPad Pro using that account? Just to test

Sam

On 12 May 2019, at 18:37, Michael Simpson <mikesim...@hotmail.com> wrote:

Resolved, well kind off.

Opened MSN.com, Sign in, selected Office and asked to sign in to Office online, sign in and got OneCloud select SMUG Test and it opened in Excel Online fantastic it looks like I have all the functions available that I have on my MacBook Pro. 

I know this is not the Mobile app that I have been accustomed to on iPad Air and still have on my iPhone but at least I have full access to Office on a mobile device. .

So for anyone with a registered version of Office and was unaware of how to access Office online well this is how you do it. Get a Microsoft account and sign in to MSN.com.

I was just discovered wia my wife that you don’t need a registered copy of of Office you just need a Microsoft Account.

Thanks for all your assistance as usual Sam.

Regards Michael S

On 10 May 2019, at 18:53, Michael Simpson <mikesim...@hotmail.com> wrote:

Hi Sam, accounts>settings, connected services, OneDrive - Personal with my email address.

There is an option to Add a Service, and then Sign Out. Word is the same. 

Go to OneCloud >files and their all accessible, not very much only 34.6 mb due to recent clear out.

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[Michael Simpson]

Sorry for delay in replaying, I was away and couldn’t test it out. I assume you mean MacBook Pro. I normally don’t sign in to Office separately as I this is done when I log into the Mac but signing in to MSN.com

Allows access to Office OnLine and all the Excel & Word files on OneDrive & Mac including iPad Air3 & iPhone 8 if shown in finder. 

To date I have tried every thing to get editable access via iPad Air 3 to no avail, but strangely on my iPhone 8. Very odd. 

Regards Michael S

Sent from my iPhone 8 

On 9 May 2019, at 20:02, Michael Simpson <mikesim...@hotmail.com> wrote:

Thanks Sam, only ever signed in to MSN, and Microsoft mail on everything, I have a purchase copy of Microsoft office, but only word, excel, and OneDrive which on my phone and my old iPad Air1 and on my wife’s iPad 2017(only for testing). It’s my new iPad Air 3 that’s the problem. 

If I download on my iPhone an excel file from OneDrive, I can add further AutoSum   calculations and go on to save the changes.

On my iPhone I can select New, blank workbook, and start working on it, save it with a name without any problem.

The above goes for my old iPad Air and my wife’s iPad 2017. I can pick iPhone and iPad files from OneCloud on my MacBook Pro with Mojave or Windows 10(via parallels) without any problem and files created on the Mac or windows can be opened in iPhone or iPad but not iPad Air 3. Which is 10.5” same as iPad Pro which used to be 9.5 in both models, so I think Office for iPad thinks I have a Pro which requires Office365 subscription. If I cannot find an answer I will have to learn iWorks which is hard since I’ve been using Excel on my Macs for 33 years, before that I used Multiplan but you couldn’t cross reference files.

Regards Michael S

Sent from my iPad Air 3

On 9 May 2019, at 14:08, Sam - MacAmbulance <in...@macambulance.co.uk> wrote:

Office apps like Word and Excel only work on iOS with an Office365 subscription, at least they only allow editing. It’s nothing to do with which type of iPad you’re using. Is your iPhone signed into an Office365 subscription?

Sam

MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development Sam Mullen +44 (0)7747778022 in...@macambulance.co.uk www.macambulance.co.uk

On 8 May 2019, at 23:48, Michael Simpson <mikesim...@hotmail.com> wrote: