Printer setup banjaxed

[Ben Rubinstein]

On my 2012 MacBook Pro running 10.14.6, I normally have a bunch of printers
set up - my home printer, the printer at my office (remember offices?), other
printers that have been seen occasionally.

Yesterday I went to print a PDF, for the first time in a week or two, and
Preview hung - spinning pizza. It was a complex PDF, so I thought the problem
might be with Preview; force quit, tried again. Same result. This time I left
it much longer and eventually it announced that there were no printers set up,
would I like to add one?

So I tried to add a printer, and there was another long display of spinning
pizza, and eventually it offered me the printer I have connected. I tried to
add that, another long delay, until it informed that "can't install the
software because it is not currently available from the software update
server". I know this isn't true, because I can install it on another computer.

I tried again, exactly the same; I restarted the computer, tried again,
exactly the same.

My best guess is that some printer configuration files somewhere are
corrupted, and this is why I've not only lost my previous printer setups, but
am unable to add new ones.

AFAIK I haven't installed any updates since I last printed (although I have
restarted the MBP at least once since then).

Does anyone know where I should start, in order to debug this?

TIA,

Ben

[Derek Cross]

Have you tried printing via Acrobat (rather than Preview)?
Cheers,
Derek

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[Sam - MacAmbulance]

Try  System Preferences > Print & Scanner > right-click the whitespace in the printer list > Reset Printing System

See if that helps

_

Regards Sam Mullen +44 (0)7747778022 in...@macambulance.com www.macambulance.com MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development

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[Ben Rubinstein]

Amazing - that fixed it, thanks Sam!

Classic programmers at work; obviously aware that the system is sufficiently
fragile that it can get screwed up, can't figure out how to make it robust, so
put it in a very subtle, easy-if-you-know-it command to unscrew it...

thanks very much

Ben

On 21/05/2021 13:19, Sam - MacAmbulance wrote:
> Try  System Preferences > Print & Scanner > right-click the whitespace in the
> printer list > Reset Printing System
>
> See if that helps

> *_*
>
>
>
> Regards
> Sam Mullen
>
> +44 (0)7747778022 <tel://+447747778022>
> in...@macambulance.com <mailto:in...@macambulance.com>
> www.macambulance.com <http://www.macambulance.com>

>
> MacAmbulance
>
>
> MacAmbulance Ltd.
>
>
> Providing Affordable Mac/PC Support and Web Development
>
> MacAmbulance Ltd. is a registered company in England & Wales, registration
> number 8466597
>
> This email is intended solely for the addressed recipients and may contain
> privileged or confidential information.
>
> If you have received this email in error please notify the sender and delete
> the email immediately.
>
>
>> On 21 May 2021, at 12:49, Derek Cross <de...@cross1.co.uk

>> <mailto:de...@cross1.co.uk>> wrote:
>>
>> Have you tried printing via Acrobat (rather than Preview)?
>> Cheers,
>> Derek
>>
>>> On 21 May 2021, at 10:13, Ben Rubinstein <benr...@cogapp.com

>>> <mailto:smug+uns...@googlegroups.com>.

>>> To view this discussion on the web, visit
>>> https://groups.google.com/d/msgid/smug/86ff8d03-9c43-f2b4-7b6b-5f19d642009c%40cogapp.com

>>> <https://groups.google.com/d/msgid/smug/86ff8d03-9c43-f2b4-7b6b-5f19d642009c%40cogapp.com>.

>>
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>> To view this discussion on the web, visit

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>> <https://groups.google.com/d/msgid/smug/696D8276-FC25-481A-855E-ECFE461A1335%40cross1.co.uk>.

>
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[Virginia Routh]

Wish I had thought to ask Sam when my printer started to play up. I scrapped it and got another. Fortunately I still have it so will try Sam’s magic method. Virginia

> On 21 May 2021, at 16:13, Ben Rubinstein <benr...@cogapp.com> wrote:
>
> Amazing - that fixed it, thanks Sam!

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