Printer won’t scan

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Virginia Routh

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Mar 8, 2021, 10:16:29 AM3/8/21
to Sussex Muggers
My Canon TS5050 which has behaved beautifully over the past 3 years has decided not to scan.  I get error message :

Scanner reported an error
A required file is missing or corrupted, 
or settings are incorrect.  
Try the installation again.

Can Smuggers advise me how to do this?  I have looked at IJ Scan utility but am none the wiser.  How do I install the scanner again?
Virginia

Russell Brown

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Mar 8, 2021, 10:20:32 AM3/8/21
to Smug
My working hours may differ from yours.  Please be assured that I do not expect a reply outside of your normal working hours.

Hi Virginia

Turn the device off.  Remove from computer from settings.  turn it back on, click the + button and comp should "see" it.  Then see if that works.

Canon also have an app for both iOS and Android to access printer admin functions from your phone which is often handy if your device is connected over wifi rather than USB.

Dr Russell Brown 

Manor Park Medical Centre  (https://manorparksurgery.com/, Tel 01323482301)
GP Practice Training Solutions (https://www.gppracticetrainingsolutions.co.uk/)
Chairman East Sussex LMC (https://www.sslmcs.co.uk/, Tel 01372389270)
BMA GPC Rep for East and West Sussex (https://www.bma.org.uk/gpc)
Co-founder, Resilient GP (www.facebook.com/groups/ResilientGP/)
Non-Exec Director, ESOPS Ltd. (http://www.esops.co.uk/)
Twitter: @drbrown1970


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Virginia Routh

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Mar 8, 2021, 10:58:39 AM3/8/21
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Thanks, Russell, I’ll have a go at that.  I am wondering if Big Sur is the culprit.  Virginia

On 8 Mar 2021, at 15:20, Russell Brown <drbro...@gmail.com> wrote:



Sam - MacAmbulance

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Mar 8, 2021, 11:02:31 AM3/8/21
to 'Jason Davies' via Sussex Mac User Group
Try downloading the latest drivers from here : https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_ts_series/pixma-ts5050.html?type=drivers&language=en&os=macos%2011.0%20(big%20sur)

Install both the scanning & printer drivers then optionally restart and see if it works again.
_

Regards
Sam Mullen

+44 (0)7747778022
in...@macambulance.com
www.macambulance.com

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Virginia Routh

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Mar 8, 2021, 11:07:20 AM3/8/21
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Thanks, Sam.  Will do so.  

On 8 Mar 2021, at 16:02, Sam - MacAmbulance <in...@macambulance.com> wrote:

Virginia Routh

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Mar 9, 2021, 11:22:32 AM3/9/21
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Hurrah!  It worked.  Thank you, Sam.  

On 8 Mar 2021, at 16:02, Sam - MacAmbulance <in...@macambulance.com> wrote:

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