Can’t Access my passwords on the app

[Catherine Hunt]



Hello Smuggers 

 

All my passwords are on my password app on my phone. 

I’m use my touch button on my iPhone& 

put in my correct code. 

I can’t get any further. 

This has only happened today  

 

Please help!

Best wishes 

Catherine Hunt 

[Sam - MacAmbulance]

Can you elaborate on ‘can’t get any further’? What happens when you unlock the app, does it unlock successfully?

If you look in Settings > AppleID > iCloud > Passwords > is it off or on?

_

Regards Sam Mullen +44 (0)7747778022 in...@macambulance.com www.macambulance.com MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately.

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[Catherine Hunt]

Hi Sam!

Touch ID is enabled in my settings. 

I always just access the app by using the touch button & putting in my code. 

My code is definitely correct. I normally press my button & put in the code & today it keeps taking me to the cancel button. 

Best wishes 

Catherine 

Sent from my iPhone

On 2 Jun 2025, at 12:23, Sam - MacAmbulance <in...@macambulance.com> wrote:

Can you elaborate on ‘can’t get any further’? What happens when you unlock the app, does it unlock successfully?

To view this discussion, visit https://groups.google.com/d/msgid/smug/584B8815-7361-49B9-B0A3-7BE3BB53DBE9%40macambulance.com.

[Sam - MacAmbulance]

Have you tried switching your phone off and on again? Does unlocking the phone normally work with your code?

_

Regards Sam Mullen +44 (0)7747778022 in...@macambulance.com www.macambulance.com MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately.

To view this discussion, visit https://groups.google.com/d/msgid/smug/F01CD165-CFF6-4083-B260-BFA8618D3BAE%40gmail.com.

[Catherine Hunt]

Hi Sam!

Turning my phone off & back on again has just worked brilliantly. 

Thank you!

Catherine ⭐️⭐️⭐️⭐️

Sent from my iPhone

On 2 Jun 2025, at 12:45, Catherine Hunt <cahu...@gmail.com> wrote:

Hi Sam!

[Adam Pymble]

Glad Sam helped, as ever, with the tried and tested off/on again, as ever!

Reminds me of an old family friend of my parents generation who was a TV engineer back in the 80s, when TV engineers helped install and problem solve in your home. 

95% of his callouts were resolved with unplug/plug in/voila!

Tech has changed so much, and somehow, not so much!