Poor signal

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Virginia Routh

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Aug 14, 2020, 2:43:59 AM8/14/20
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I have an iPhone XR. I’m living in a house where is a poor signal and it is difficult to make or receive calls. There is very good WiFi. What settings do I need to change on my phone so that I can make and receive calls while I am at home?

Anthony Charles Crooks

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Aug 14, 2020, 2:50:08 AM8/14/20
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Virginia,

You need to switch WiFi Calling on in Settings>Mobile Data on, assuming your network operator supports WiFi calls.

Regards,

Tony
Sent from my iPhone
Email: tcr...@gmail.com
Tel: +44 7428 706227

> On 14 Aug 2020, at 07:44, Virginia Routh <virgini...@gmail.com> wrote:
>
> I have an iPhone XR. I’m living in a house where is a poor signal and it is difficult to make or receive calls. There is very good WiFi. What settings do I need to change on my phone so that I can make and receive calls while I am at home?
>
> --
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Virginia Routh

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Aug 14, 2020, 2:59:15 AM8/14/20
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Thanks, Tony. Here are two screen shots of settings on my phone. It is not picking up WiFi for calls in and out. Is there something I’ve missed?

image.png
image.png

Anthony Charles Crooks

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Aug 14, 2020, 3:15:17 AM8/14/20
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Virginia,

Looks like you are with EE mobile network. The Network Selection entry 'UW' is an unknown to me. I’m with Three and my entry says ‘Three WiFi Call’. I’d suggest checking with EE about using WiFi calling.

Regards,

Tony
Sent from my iPhone
Email: tcr...@gmail.com
Tel: +44 7428 706227

> On 14 Aug 2020, at 07:59, Virginia Routh <virgini...@gmail.com> wrote:
>
> Thanks, Tony. Here are two screen shots of settings on my phone. It is not picking up WiFi for calls in and out. Is there something I’ve missed?
>
> --
> You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group.
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> To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/5757207C-6710-4B98-8DA8-F28AA5515C68%40gmail.com.
> <image.png>
>
>
> --
> You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group.
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> <image.png>
>
>
> From my iPhone
>
>> On 14 Aug 2020, at 07:50, 'Anthony Charles Crooks' via Sussex Mac User Group <sm...@googlegroups.com> wrote:
>>
>> Virginia,
>> To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/C52D9443-0DB0-4347-901D-D01D40209C4B%40me.com.
>
> --
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Anthony Charles Crooks

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Aug 14, 2020, 3:24:32 AM8/14/20
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Virginia,

EE definitely supports WiFi Calling. Are you manually connected to a specific network such as university WiFi? You’d need to check with EE but this may prevent WiFi Calling from working.

Regards,

Tony
Sent from my iPhone
Email: tcr...@gmail.com
Tel: +44 7428 706227

> On 14 Aug 2020, at 08:14, Anthony Charles Crooks <tcr...@me.com> wrote:
>
> Virginia,

Steve Davies

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Aug 14, 2020, 7:11:38 AM8/14/20
to MUG Sussex
Hi,

I feel your pain.

UW stands for Utility Warehouse, and while EE is available via UW you don’t get the full EE experience and unfortunately WiFi calling is not available on EE via UW.
UW will let you rent a signal booster for the phone, I have it and its very poor.

Steve.
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Graham Street

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Aug 14, 2020, 7:29:36 AM8/14/20
to 'Steve Davies' via Sussex Mac User Group
Virginia - maybe time to switch to Three, if you're out of contract with UW. Three's wifi calling works great. We are in rural Norfolk with a poor mobile signal from all providers (although Three is the strongest of them) and we can easily use our mobiles boosted by the wifi.

Graham

Virginia Routh

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Aug 14, 2020, 7:42:02 AM8/14/20
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Ah! So that explains it. I will have to change from Utility Warehouse because I am sunk without a phone.

> On 14 Aug 2020, at 12:11, 'Steve Davies' via Sussex Mac User Group <sm...@googlegroups.com> wrote:
>
> Hi,
> To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/410E75A7-19B4-49FF-AAD4-907C66037AF3%40btinternet.com.

Virginia Routh

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Aug 14, 2020, 8:25:24 AM8/14/20
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I’m in Studland, Dorset.  Any advice about best provider?  Graham - I’ve looked at Three’s website.  It says to phone them for advice about plan etc.  But that is what I can’t do!  Have you an email address I could write to?  

On 14 Aug 2020, at 12:29, Graham Street <graham...@streets-ahead.com> wrote:



Sam - MacAmbulance

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Aug 14, 2020, 8:34:47 AM8/14/20
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Try a livechat on their website? Most providers have a coverage checker where you can type in your postcode 


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Sam Mullen

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in...@macambulance.com
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