TalkTalk scam

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J.Sagues

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Jul 31, 2019, 3:14:16 AM7/31/19
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Hi All,

Help please. Does anybody know anything about this?

I’m normally ultra careful but this time have fallen foul of what seems to me now to be a very strange Talk Talk scam to do with very poor line speeds and the sending of ‘Talk Talk’ engineers to my home twice to ‘fix’ it (the first time by installing a new master socket, which I have now removed). I have searched for the two numbers I was given to arrange the appointments, 03301000466 and 07378905544, and found a lot of posts about them but no indication as to what the risks and dangers are.

Very sad that TalkTalk has not thought of warning its customers. I had great difficulty in finding out if the ‘engineers’ (both with unmarked white vans and identity badges) were genuine TT engineers until yesterday evening when I was told there were no record of their visit.

Does anybody know what the scammers are trying to achieve, what are my risks and what I can do to remove any danger.

My silly fault but still very worried


Regards

John

Derek Cross

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Jul 31, 2019, 3:16:45 AM7/31/19
to 'Jason Davies' via Sussex Mac User Group
Hi John
We’re all vulnerable to scams!
Shouldn’t this be reported to the police?
Cheers,
Derek

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J.Sagues

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Jul 31, 2019, 3:11:03 PM7/31/19
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Hi Derek,

Thank you for those consoling words. I would feel happier if I knew what they were trying to do. The sad thing is that TalkTalk who must have known about this for a little while has not bothered to notify its customers.

Regards

John

Derek Cross

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Jul 31, 2019, 3:34:43 PM7/31/19
to 'Jason Davies' via Sussex Mac User Group
Hi John

I think this Which report says it all (I’m with Zen).

Cheers,
Derek



J.Sagues

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Jul 31, 2019, 4:50:21 PM7/31/19
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Hi Derek,

Intersting and worrying. I think I shall be moving as soon as my contract ends,

Thanks again


John

On 31 Jul 2019, at 20:34, Derek Cross <de...@cross1.co.uk> wrote:

Hi John

I think this Which report says it all (I’m with Zen).

Cheers,
Derek

<Screenshot 2019-07-31 at 20.33.05.png>

Tilly

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Aug 1, 2019, 5:27:32 AM8/1/19
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This is useful information - thanks. We are with Talktalk so I have copied this to my husband as perhaps we should be moving. We personally have not had any problems though. It's good to be warned in advance about the scam (but we are in the Midlands so it probably hasn't reached here yet).
Tilly 

Jason Davies

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Aug 1, 2019, 9:12:43 AM8/1/19
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Dear Tilly (and list)

TalkTalk customers have been targeted in scam after scam for years now. If you are ever contacted by them, even if they seem to have details that only TalkTalk would have (like bank details), please always
- get a reference number from the person who contacted you,
- their name,
- what it's about.

And then ring TalkTalk directly to see if it's genuine. That should see you safe.

Please also note that sometimes scammers will suggest you do this (ring the company or bank yourself) but what they do is put their phone on silent. You hang up but it doesn't disconnect every time. They then listen for the tones of you ringing, and play a ringing sound, then 'answer'! So if you do this, either leave it ten minutes, switch your phone on and off (to disconnect them) or better still use a different phone to ring TalkTalk.

Sorry for the long warning that compresses a lot of different risks but if you follow that advice, you will hopefully not get caught out in increasingly-elaborate scams.

Best wishes
Jason

On 1 Aug 2019, at 10:27, Tilly wrote:

This is useful information - thanks. We are with Talktalk so I have copied this to my husband as perhaps we should be moving. We personally have not had any problems though. It's good to be warned in advance about the scam (but we are in the Midlands so it probably hasn't reached here yet).
Tilly 

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Paul R Owen

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Aug 1, 2019, 9:32:31 AM8/1/19
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I’ve been using Zen for some years now. They continue to come top of the Which recommended providers and I have nothing but praise for them. I pay £36 a month for the full works, including phone line, for an internet speed of 75 m/bps, (the fibre cabinet is close to me).  Their support line is excellent and they answer very quickly and are very knowledgable. 

The owner of Zen has stated that he will never sell out to the big boys. 

Highly recommended. What more can I say. 

Paul Owen

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andrew lancaster

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Aug 1, 2019, 9:42:27 AM8/1/19
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I also use Zen - but I’m paying £53 per month. Which seems a lot. Certainly a lot more than you! I shall have to ring them to find out why ...

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nick_p...@mac.com

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Aug 2, 2019, 1:12:23 AM8/2/19
to Sussex Macuser group
John, I would get back on to Talk Talk, explain the scam and what’s happened and ask them to send a genuine engineer round to check your system ASAP in case there is something dodgy to put yr mind at rest. If they value their reputation still (which hopefully they do) they they will cooperate.
Nick

Toby Leighton

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Aug 2, 2019, 10:29:48 AM8/2/19
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One simple "what they might be trying to do" is case the inside of your house, see if you have any alarm systems, door window security, obvious items of value money jewellery... to come back for later.

To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/9EE1DE68-5162-4726-8B49-239ED3BAAC24%40mac.com.
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