Another question about Mail

[Gillian Snoxall]

Normally, as I go through a list of incoming emails, a picture of the current email appears on the right, as in this screenshot:

These days, I am finding that nothing appears on the right as I go through the list. I have to double-click on an email to get an idea of what it is about. Any comments or suggestions welcome.

Gilly

[Sam - MacAmbulance]

Does the list of emails extend all the way to the right, or is the preview area there, but it’s blank?

_

Regards Sam Mullen +44 (0)7747778022 in...@macambulance.com www.macambulance.com MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately.

On 2 Feb 2022, at 15:10, Gillian Snoxall <gillian...@gmail.com> wrote:

Normally, as I go through a list of incoming emails, a picture of the current email appears on the right, as in this screenshot:

<Screenshot 2022-02-02 at 15.04.53.png>

These days, I am finding that nothing appears on the right as I go through the list. I have to double-click on an email to get an idea of what it is about. Any comments or suggestions welcome.

Gilly

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[Gillian Snoxall]

Thank you, Sam.

Yes the preview area is there, but it’s blank.

To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/64C98D5E-8037-45CE-9DE4-A8A82D4381C3%40macambulance.com.

[Sam - MacAmbulance]

One thing to try would be to: 

• Quit Mail
• Go to the Go menu > Home
• Go into the Library folder > Mail > V7/8/9 (whichever number is highest) > MailData
• Delete any files starting with EnvelopeIndex
• Reopen Mail and select to reimport all your mail.

That should re-index the mail stored on your Mac, might take a while but could help

_

Regards Sam Mullen +44 (0)7747778022 in...@macambulance.com www.macambulance.com MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately.

To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/C288CE41-1905-4646-B6A3-567F08717DA2%40gmail.com.

[Gillian Snoxall]

Sam, when I went into Go – Home, there was no Library folder visible. Therefore also no Mail V7 etc.

Is there anything else I can do?

Gilly

[Jason Davies]

Dear Gilly,

Try it holding down ALT before you click on the Go menu. This usually 'unhides' Library. Keep ALT down until you've clicked on Library then it should show a folder in the Finder where you can see Mail (and so on).

cheers,
J

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Cheers,

Jason

[Sam - MacAmbulance]

If you view your home folder as a list (View menu > Show as List) then go to the View menu > Show View Options > there will be a tickbox to show the Library folder.

_

Regards Sam Mullen +44 (0)7747778022 in...@macambulance.com www.macambulance.com MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately.

To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/988EEDBC-FE72-4DFC-BD06-078A8D2C7307%40me.com.

[Gillian Snoxall]

Thank you Jason, that was very helpful. It certainly did bring up Library, but I still cannot find Mail anywhere. I would appreciate any further suggestions.

Gilly

On 3 Feb 2022, at 16:23, 'Jason Davies' via Sussex Mac User Group <sm...@googlegroups.com> wrote:

To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/988EEDBC-FE72-4DFC-BD06-078A8D2C7307%40me.com.

[Sam - MacAmbulance]

Hi Gilly

Try going to the Go menu (in Finder) > Go to Folder > type in the following location ~/Library/Mail and push return. The tilde character ~ means ‘your home folder’ wherever that is.

_

Regards Sam Mullen +44 (0)7747778022 in...@macambulance.com www.macambulance.com MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately.

To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/CBF83B14-AB42-487B-BB1D-68A31D626FCD%40gmail.com.

[Gillian Snoxall]

I did that, Sam, but it only produced Desktop – Local

I have realised that this is all a bit beyond me. Sam, may I request an online “house call” (with a bill at the end), and ask that you sort out my Mail, please?

Gilly

To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/8219A8D4-074F-4B28-B2EE-EFD9725486AA%40macambulance.com.