iPhone connectivity issue

[Jonathan Brady]

Hello.

When I tether my iphone to my imac with a lightning usb cable I keep getting a finder dialogue box which looks like the attached picture.  Photos is able to see the phone and take images off of it but I cannot open the iphone in the finder in order to change sync settings or anything like that and so I cannot open it in music to sync audio files and playlists.  I have an ipad which I have managed to tether successfully to the imac and which opens up immediately in the finder window.  Any ideas why the iphone hangs like this?

Many thanks,

Jonathan Brady

[Jason Davies]

This is presumably on Big Sur?

Have you restarted both devices? (forgive if it's patronising but always the first step)

Cheers,
J

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Cheers,

Jason

[Jonathan Brady]

Hi. 

Ha, yes that has been done. I have erased and restored the iPhone from an iCloud backup but have yet to re-tether it. Hopefully that will solve the issue. Will come back to the group if not. 

Thanks,

Jonathan Brady

On 17 Mar 2021, at 12:02, 'Jason Davies' via Sussex Mac User Group <sm...@googlegroups.com> wrote:



This is presumably on Big Sur?

Have you restarted both devices? (forgive if it's patronising but always the first step)

Cheers,
J

On 15 Mar 2021, at 13:02, Jonathan Brady wrote:

Hello.

When I tether my iphone to my imac with a lightning usb cable I keep getting a finder dialogue box which looks like the attached picture.  Photos is able to see the phone and take images off of it but I cannot open the iphone in the finder in order to change sync settings or anything like that and so I cannot open it in music to sync audio files and playlists.  I have an ipad which I have managed to tether successfully to the imac and which opens up immediately in the finder window.  Any ideas why the iphone hangs like this?

Many thanks,

Jonathan Brady

<Screenshot 2021-03-15 at 12.57.12.png>

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Cheers,

Jason

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[Jason Davies]

On 17 Mar 2021, at 12:17, Jonathan Brady wrote:

> Ha, yes that has been done. I have erased and restored the iPhone from
> an iCloud backup but have yet to re-tether it. Hopefully that will
> solve the issue. Will come back to the group if not. 

Can I clarify what you mean by 'tether '? I took it to mean that you
were using it to access mobile data, but do you just mean to provoke the
'trust this computer?' dialogue?

iMazing (which has a demo, I think) might help provoke the system into
talking to the phone; It always asks me to unlock/trust the computer. My
guess is that something got stalled.

I would also try different cable if you have that option.

Cheers,

Jason

[Jonathan Brady]

Ah yes. Not data tethering, I meant simply connecting the phone to the Mac with a usb cable.

Jonathan Brady
Tel: +447931541489

> On 17 Mar 2021, at 14:15, 'Jason Davies' via Sussex Mac User Group <sm...@googlegroups.com> wrote:

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> To unsubscribe from this group and stop receiving emails from it, send an email to smug+uns...@googlegroups.com.

> To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/09CB5482-8030-4154-A041-851BA76370AC%40me.com.