marivan nafunah yevgenyah
Jamey Saldana
The lack of proper frame rate match has me using Roku less and less. Almost every major original series or movie on almost every major streaming service is now shot and delivered at a true 24.000fps, which causes stutters on every Roku device during playback. This includes Netflix, Disney+, and Prime Video.
What's more, current Roku devices don't even support proper integer refresh rates, which means even if the channel does support Roku's frame rate match feature, it will still display 24.000fps content at 23.976hz, which does nothing to solve the stutter problem.
You've been beating this to death for 3 years. Why would you still use a Roku? No one who uses one cares. I've always used frame rate matching, currently on a Samsung that I sincerely doubt is capable of 120Hz or better refresh. I have no idea what you're seeing, but frame rates are hardly standardized. Look at "Doc Martin" on the Roku channel: 60p. On Tubi: 24p. Pluto: 60p. Vudu: 50p (probably the only one that got it right, but the cameras they used could be set for anywhere from 5 to 75 fps, so who knows?). The one thing that I can see the Samsung do is that a 50p input forces "judder reduction" to the max and it can't be manually overridden. That doesn't happen with 24p or 60p stuff.
Few years before, roku premiere+ used to match frame rate for all the apps. Based on that experience, I recently bought roku ultra. Only youtube, vudu and prime displays automatically at 24p if the source is 24p. Netflix, apple tv, and disney+ videos are converted to 60fps. I have to go back to apple tv 4k.
We understand that you are experiencing issues with the frame rate on some of your streaming apps. We would recommend taking a look at our Support page for more information regarding this: How to change the display refresh rate to match the native format of each movie, video or TV show. Additionally, you can try adjusting the display settings on your TV to see if that makes a difference.
There is no framerate settings in the TV. The TV is capable of displaying 24p, 25fps, 50fps, 30fps and 60fps based on the source. Other devices such as fire tv, apple tv, etc. are automatically sending the native frame rate of the movie. I have the match frame rate set in roku under advanced display settings.
The roku interface is seen at 60fps by the TV. Amazon prime and youtube apps have no problem changing the framerate to 24p if the video source is 24p. It is mainly the netflix and disney+ apps. Though the source of video is 24p, roku is converting the video to 60fps and so the movies are not smooth.
I'm glad it's not just me. This is an absurd thing for Roku to not provide, given the amount of content being put out in actual 24.000fps now. I love my Roku's, but the lack of some of these features is head scratching and the total lack of actual feedback from support is always concerning. There are lingering years long issues that have just gone unresolved.
It's almost like we need to write in to the larger tech sites and Youtube channels that cover this stuff and start asking them to bring this stuff up so more eyes get on it and maybe some pressure gets put on Roku to fix this stuff.
Apple tv can match framerate in all apps except youtube. Android devices can do as well but you have to use kodi with addons. In roku, though it won't match the framerate, there is a workaround to lock the framerate to 24p - you can use it if you know for sure that a movie in say netflix, streams at 24 fps.
Fire stick has a remote shortcut where you can manually change the framerate to anything. But there is no way to find the streaming framerate for a netflix show/movie - you have to try changing to a different framerate until the video is smooth
I'm realistic. They can't support everything, but framerates should be supported and for me, the should absolutely implement CEC volume control for the Roku app. It seems an unbelievable oversight that the app can't control volume.
I have an LG TV, A marantz receiver, a couple playstations, and a roku ultra. Everything is connected through the receiver on individual HDMI ports with tv audio playing back to the receiver using HDMI.
Prior to getting the roku I set everything up so the tv remote will trigger the marantz to turn on, and the tv remote will control volume on the marantz. This way when I sit down and turn on the tv I can stream through the apps in the TV (netflix, prime, dlna, etc.), but when I want to use the playstation I just hit the input on the marantz remote and audio comes through the receiver and video through the tv. When I first set this up I had to go into the playstations and disable CEC because when I turned on the tv it would automatically switch to the input the playstation was plugged into and turn on the playstation. But Sony realized this is not something everyone wants all the time. They understand that their device may not be the one everyone wants to use every time the tv is turned on. Smart!!!
Now that I have the roku, the input automatically changes to the roku, and after going over and over the issue with support they have finally realized they did not build the functionality into the roku to disable CEC on the device. They recommend disabling it on the tv and/or the marantz. If I do that then i have to use multiple remotes, defeating the purpose. I dont understand the thinking that I would always want to use the roku, it is very narcissistic of them. If it only changed the input, i guess it wouldnt be that bad, but it also reconfigures the TV to use the internal speakers, so I have to go into settings and reconfigure the tv every time its turned on.
I bought the roku solely to watch F1TV, so I am only using the roku a few times a week. Support also suggested just plugging the hdmi cable in when I want to use the roku. thats very inconvenient. They suggested plugging the roku straight into the tv and not using the marantz. defeats the whole purpose of having a home theater setup.
At this point I am going to just sell the roku and find some other solution for watching F1. Roku support is horrible and just cant understand why I wouldnt just use the roku for everything, or go through many more steps to accommodate their lack of forethought.
You're confusing ARC and CEC. Deselect "1-touch play" at settings/system/control other devices. The Roku has nothing to do with ARC, that's on the HDMI connection to/from the receiver and the TV. You can also deselect "TV off" at settings/home screen/shortcuts, and that's about all the CEC options I see in the Roku.
Thanks for the clarification. I assumed it was ARC as that is the setting in the TV that I use for the tv to control the marantz, when the control stops working the TV settings are being changed by the roku from HDMI ARC to Internal Speakers. When I went back and checked the playstations, CEC is the option that is disabled.
You may be on to something, then. I just looked at my audio output from the (Samsung) TV, and it was on TV speaker, rather than optical. It happens all the time. Since the TV speaker volume is at 0 and the optical audio continues as usual, it's only apparent when I look and have to switch it back from TV speaker to optical.
I think we have similar problems. I have one Ultra on HDMI-1 and another (connected through an Oppo BD player) on HDMI-2. I have 1-touch enabled, and when it works, whichever Roku remote I grab, a button press switches TV input to the appropriate Roku (and I never need to touch the TV remote). Great when it works, which is seldom. Right now it's on and doesn't work. I have to use the TV remote just to switch inputs, and the TV output keeps switching from optical to TV speaker.
Prior to redoing my living room I had an optical cable as well and the TV gave me options for optical, optical + HDMI ARC, internal, etc. Even with the optical in there the roku still reconfigured everything on startup. As I said, I primarily use the TV as my main viewing device, and I have the marantz set to turn on to keep it's previous settings, so if the marantz was turned off after playing the playstation, it would turn back on the playstation input, which it does but the roku then takes control and changes the marantz to it's input and the changes the tv audio output settings. 80%+ of the time I am using the marantz on the audio input from the tv and using the smart features of the tv like youtube, spotify, the internal video player, prime, netflix, etc. I only use the roku for F1 and obviously the playstations for gaming.
I think you are right about it being a CEC issue though. When I posted I was going off memory and the TV always says ARC, but when I looked back at the Sony settings that I disabled when the playstations were acting the same way, it was CEC, not ARC. But who knows, maybe its a combination of the 2? The interesting part is that even the PS3, which is now 16+ years old, has the ability to disable CEC, but for some reason roku cant??? Roku's support suggestion is to disable it on the marantz, which then does make it so the roku doesnt kick on when the TV comes on, but it also makes it so the TV cannot control the marantz and we are back to using 2 remotes.
Roku seems to not really care and wants the user to adjust around their device and provide no support or even give an avenue of requesting features as when I spoke with support many, many times I got the same answer when asking to have the issue escalated, and the basic response "that's not possible". The last support directed me here. I did spend some time this morning assembling an email with the description of the issue, and then scoured the internet for what I believe are the email addresses for the top executives at roku and explained that, as a customer I am very disappointed with the level of support and the lack of options to find a resolution. I also expressed that every support attempt started the same way, with the tech not being able to understand why I wouldnt want to use their device as my primary source. It took several times of back and forth to get them to stop sending me instructions on how to install the device as the primary viewer.
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