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Robert
It isn't. I checked and the TV is set to stop streaming every 4 hours, not every 30 minutes to one hour. This also wouldn't explain while it bappens so sporadically (for example, it may stream for 1 hour then go back to the home screen, then for 30 minutes then exit, then for 2 hours and exit again).
Keep in mind that some apps to have their own "timeout" that is separate from the Roku device Bandwidth Saver setting. However, as these, at least the ones I've encountered, don't exit the app but simply stop streaming, I'm thinking this is not what's going on. But you'll see why I bring this up shortly.
Pick an app you intend to watch (or can put up with watching) for up to four hours. A live streaming app, such as Pluto TV or one of the Live TV selections on Roku Channel would be good for this, but any live streaming service would suffice. And draw the curtains. I'll cover why shortly.
Start the stream, then take the batteries out of the remote. If it's the remote, the stream will continue until the Bandwidth Saver (or internal app timeout) stops the stream, and it will remain in the app for an additional hour to two hours afterwards. If it's the Roku TV device, then the issue will occur as it has been.
By the way, about the curtains? Remember I said it's either the Roku TV or the remote? Actually, there's one other thing it could be. Though rare, if you search the forums, you will see occasions where this appears to be the case. Some environmental factors can cause stray infrared signals that can impact IR devices. Drawing the curtains would reduce the likelihood if a stray IR signal is coming from outside.
I streamed two different live streaming apps, (once with the remote's batteries removed and once with remote and batteries) and they played as normal. Other apps are still abruptly ending and going to the home screen. (I.E, Disney + will play for about 30 minutes then exit, then later for 15 minutes then exit.) I removed and reinstalled the problem apps and it still continues
This is a little confusing. Are you saying that in all cases when the batteries are out of the remote, the issue goes away? Because that's what that first sentence seems to say. But your last sentence contradicts that. So, help me understand. What happens when the batteries are out of the remote? Does the issue ever appear when the batteries are out of the remote?
@DBDukes No, I streamed two different live tv apps (Roku Live TV and Pluto), first one with batteries removed and second one with batteries in. Both worked fine, so it doesn't seem to be the remote. However, when I stream an app that isn't live, i.e. Disney+ or Netflix, the problem persists, even after removing and re-adding the app.
Same issue with Amazon Prime and HBO Max. I suspect it's having bandwidth issues and the box crashes rather than pausing. The screen goes black for tens of seconds before going to the home screen. Sometimes it's fine and I can watch an hour-long show without interruption. This week it's been fragile and crashes every 10-15 minutes. I've turned down the quality to 720. Nothing else is using the network, it's 11 pm and I live alone. I wouldn't mind if it just paused the video until it caught up, but crashing is unacceptable.
Yeah, every streaming app that came included with my tv works great but, when I use the same app with the flex box I have problems. I've found that when things start to go wacky, which usually happens after performing one of their mandatory "refreshes", if I unplug the flex box and immediately plug it back in it'll usually fix the problem. At least until I have to perform another refresh. Needless to say, I only use the flex box when absolutely necessary.
I've seen other posts from people experiencing the same problem from as far back as 2019. It seems like they could've done something to fix it in those (at least) 2 years. Let's face it, they offer a free streaming service to get you to sign a 2 year internet contract and after you do they don't care if it works or not. I mean, what're you going to do? Go out pay for another streaming service when the whole idea was to save money in the first place? I don't think so. I will admit that for the last month or so there's been a vast improvement with the service. At least it's not an everyday thing now. I just hope I'm not "jinxing" myself by saying that. lol
The likely reason is un acknowledged packets. TCP/IP requires that every packet be acknowleged, but it doesn't require it to happen immediately. At very high transmission rates such as FIOS provides, any delay in ackowledging a packet or delay in re-transmitting a packet may cause the router memory to fill up with subsequent packets, creating the proverbial Gordian knot. You cannot get rid of packets in memory because they haven't been acknowledged, but you cannot get any more acknowledgements, because there is no memory left in the router to receive them! I suspect this is a situation the router doesn't handle gracefully.
If it does, then you have a stressed line problem that only occurs when the line is close to saturated, which is a common problem with lines that are marginal, and would probably require a trouble ticket.
You may also have a issue with fios itself, because you are streaming video you can see it where as if your just going to websites you will not see a network hiccup. I stream netflix all the time with no issues. I highly doubt it is a issue of the router running out of memory, because your router does not store what you are downloading, it is just routing on the packets of info onto the correct mac address that requested the info from the website., it does not buffer them.
I still think it is the router running out of memory. Contrary to what others have said, the router does have to store packets. It is just like any other node on a TCP/IP network. It has to hold onto the packet until the next node up the line has ack'ed sucessful receipt. TCP/IP does require that every sent packet be acknowledge, but to deal effectively with high speed transmission, and long propogation time, it can send the next packet, in fact it can keep on sending packets until the packet is ack'd. The packets do have to be ack'd in order, but It can take a long time. The obvious problem is at very high transmission rates, delays in ack of even due to just propagation delay can chew up a lot of memory in the router. The faster you make the connection, the faster the router will run out of memory, so making the connection faster will make matters worse.
While it is configured that way, some other things may not work, but if the netflix streaming video works without the router, there is your answer. The PC has far more memory available for packets than the router. so is far more tolerant of long delayed acks.
I'm having same issue, waited my 30 minutes with Netflix support and that said "no idea" and that they are working on buffering issue. Has anyone got past this yet? Very frustrating and wonder what is up w/router to just drop like that?
how did you access the ONT outside? all locked up? but after doing so you ran cat 5 cable for that to the inside to a wireless router and use that for internet and leave the actiontec in place for the TV side? did you disable anything in actiontec?
In terms of getting this done with Verizon Tech Support, we need more detail, they are stingy with helping anymore. what number did you call and what was the wording you used? i'm guessing they will say not suppoted so get lost.
Hi everybody. Just wondering if anyone has figured out a solution to the Netflix vs Apple tv streaming/buffering issue. This is stupid, since Apple is usually on the cutting edge of things. I recently upgraded my internet to a faster provider, and this seems to have only increased the problem. I can stream Netflix just fine on my MacBook, iPhone, and an old Blueray player, but on my Apple TV, can watch a max of 15-17 min., before it freezes. I have an older (gen 1?) Apple TV, thought that was maybe the problem, got a 2 or 3 (how can you tell the dif?), anyway, no go, same problem. I know about turning off the 'send data to Apple', since that causes a lot of freezes, did that, also downgraded my playback settings on the Netflix account page to 'low', but at this point, the only way to watch an entire program all the way thru is to watch on this 5yo Blueray player, which has a very archaic menu, not good for choosing shows. This is so silly. I searched the net and came across this thread telling you how to access the streaming menu to slow it down on "most streaming devices", to do something like up, up, down, down, left, left, right, right, thing with the remote, and a hidden menu was supposed to pop up permitting you to slow the streaming settings, but no go, this must have been for a ps3 or something idk. Btw, no problems with any of the other channels on the Apple TV, HuLu, Smithsonian, Ted Talks etc., all work just fine, actually better with the new faster provider, but now Netflix (which actually worked not too badly with the other old slower internet provider, minimal tolerable freezes), gets caught in this buffering/streaming logjam no matter what I do. And yes, I also tried running an ethernet cable directly to the router, which I never had to do before, but this actually slowed down my service, WiFi is better, also went onto the router config page, tried alternate channels #1, 6, 9, 11, ended up coming back to default channel #6, which gave me both the fastest download and upload speeds according to SpeedTest.com. So I have been sitting here with my MacBook logged into the Linksys config page, will change to a different channel, run SpeedTest Ap on my iPhone, try another channel, run SpeedTest again, etc., etc., and this is how I arrived at where I am now, have been fighting this whole thing for a couple weeks now. Does anybody have any additional ideas or insight? If an old Blueray player can have streaming that works, then I can't believe an Apple TV cannot permit me to config its settings to the same, so I can get this whole thing ironed out. Thx, any feedback is much appreciated.
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