[slurm-users] How to open a slurm support case

[Jeffrey R. Lang]

Can someone provide me with instructions on how to open a support case with SchedMD?

 

We have a support contract, but no where on their website can I find a link to open a case with them. 

 

Thanks,

Jeff

[Jason Booth]

Jeff,

 I will reach out to you directly.

-Jason

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Jason Booth
Director of Support, SchedMD LLC
Commercial Slurm Development and Support

[Sean Crosby]

Hi Jeff,

The support system is here - https://bugs.schedmd.com/

Create an account, log in, and when creating a request, select your site from the Site selection box.

Sean

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From: slurm-users <slurm-use...@lists.schedmd.com> on behalf of Jeffrey R. Lang <JRL...@uwyo.edu>
Sent: Friday, 25 March 2022 08:48
To: slurm...@lists.schedmd.com <slurm...@lists.schedmd.com>
Subject: [EXT] [slurm-users] How to open a slurm support case

 

External email: Please exercise caution

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[Fulcomer, Samuel]

...it is a bit arcane, but it's not like we're funding lavish lifestyles with our support payments. I would prefer to see a slightly more differentiated support system, but this suffices...