Outlook Download Address Book Option Missing
Mark Reed
I ran into this bizarre issue today. A customer called and said two of their computers could not email out of QuickBooks 2013 using Outlook 2013. Both computers were running Windows 7 Professional 64bit. I connected to one of the troublesome computers and sure enough, I browsed to Edit > Preferences > Send Form. Under Send Form they had the Web Mail and QuickBooks E-mail options but the Outlook option was mysteriously missing.
"Mail" is missing from the share menu. When I go to the Extensions preferences in the System Preferences it is checked buy also grayed out. On Apple.Com it clearly shows in the example that Mail is present in the Share dropdown menu. I verified that my Mail account is correct. I have also tried Apple's instructions on this page: If sharing options and Markup are missing after you install OS X Yosemite - Apple Support. Still nothing works. The Apple Help file even says this:
Check for the promptoomaddressinformationaccess registry value and whether a value is set for it. If the value is 0, it indicates that the policy setting is set to the Automatically deny option. If it is, Outlook will automatically deny programmatic access requests from any program. In this situation, go to step d.
2. Select the From field > Other Email Address... When prompted enter the Display Name or email address of the shared mailbox and select OK. When the From field is selected this should now display the email address of the shared mailbox as an available option.
To BCC yourself on each and every message you send, select Apply the rule for all outgoing messages in all profiles and enter your own email address in the Bcc box.To BCC yourself only on some messages, choose the Apply the rule only if a message meets certain conditions option, and then define the conditions you want.
I have the same problem and I have tried to solve it for a weeks now. I have connected Zoho email and all works well, but emails sent from HubSpot are not showing up in my sent folder in Zoho (or Outlook connected to Zoho email). That is a problem that led me to sign up for some other CRM, some of which are so complicated (Zoho) I returned here to see if there is any option to fix it or work around.
I was even thinking adding a BCC address to emails sent out of HubSpot and create a rule moving them to the Zoho Sent folder, but looks like there is no way to add BCC to HubSpot outgoing emails.
Not sure re: disabling IMAP, but probably worthwhile as you don't want emails saved in duplicate (?), but I can vouch that using the Connect Personal Email option allows me to send either from Outlook or HS with exactly the same result. Regardless of where I send from, emails appear in my Outlook Sent Items folder, which sounds like the missing piece of the picture for you.
If you have Outlook 2010, 2013, or 2016 and your Outlook contacts are missing from your address book, there are a few things you can do to fix the problem.1. Check if the Contacts folder is hidden in your Outlook.To do this, go to the View tab and click Folder Pane. If the Contacts option is not listed, click Options and make sure that the Contacts option is selected.2. Look for your Contacts folder in the All Folders view.To do this, go to the Folder tab and click New Search Folder. In the New Search Folder dialog box, select All Contacts from the list of available folders and click OK.3. Check if your Contacts are being synced with an external service.If you are using Outlook with an Exchange account, your contacts are usually synced with the Global Address List (GAL). To check if this is the case, go to the File tab and click Account Settings. In the Account Settings dialog box, go to the Address Books tab and make sure that the Show this folder as an e-mail Address Book option is selected for the Contacts folder.If you are using Outlook with a POP3 or IMAP account, your contacts may be synced with your mail server. To check if this is the case, go to the File tab and click Account Settings. In the Account Settings dialog box, go to the Address Books tab and make sure that the Download Contacts from the server option is selected for the Contacts folder.4. Restore your Outlook Contacts from a backup.If you have a recent backup of your Outlook data file, you can restore your contacts from the backup file. To do this, go to the File tab and click Open & Export. In the Open & Export dialog box, click Import/Export. In the Import and Export Wizard dialog box, select Import from another program or file and click Next. In the next dialog box, select Outlook Data File (.pst) and click Next. In the next dialog box, select the backup file that you want to use and click Finish.
If you are working with an email message in Outlook and find the normal text formatting options missing, like bold, italics, bullets and more, it is likely being limited by the formatting of the email. Luckily, switching the format of the email from plain text, which disables message formatting, to HTML is fairly easy. Once the format has been changed, those settings are immediately available.
One of the things that can save you from the trouble is doing some tweaks with the settings of Outlook. There is an option of saving the sent items folders, which when enabled, can help you see what you've sent in your mailbox. Therefore, check in the first place if Outlook-sent items are missing.
[German]Microsoft seems to have shipped a new bug in Outlook with the late June 2023 Office updates. A blog reader pointed out to me that he is struggling with the problem that every time he starts Outlook, it asks if windows open in the previous session should be reopened. However, there are no windows to reopen and the options to disable the prompt are missing from the settings. More Outlook users have this problem. The remedy is a direct registry entry.
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