RE: Cancelling copy on your end

[ju...@writeguru.com]

But when I can’t turn the computer on, how do I deactivate it? I need to uninstall it. I can’t do that if I can’t turn the computer on.

 

~Judi

 

From: Support, SKY Software <sup...@sky-software.com>
Sent: Monday, May 20, 2024 1:31 PM
To: ju...@writeguru.com
Subject: RE: Cancelling copy on your end

 

Hi Judi,

 

Please use the instructions I provided before (repeated again below for your convenience). It will allow you do deactivate any computer that is activated. It is exactly the same thing I’d use if I were to do it. If you are unsure, just deactivate all activated computers and then activate or reactivate the two you want activated.

 

Hope this helps.

 

Sincerely,

 

Kamm

SKY Software Support

 

 

Dear SKY Index Customer,

 

You wrote to us with an activation/deactivation problem. This is a prewritten message describing how to manage your activations which will allow you to solve your current problem.

 

When installing SKY Index 8.0 on a new computer you must have an available activation. You’re allowed two activations with a standard license. If you are out of activations you must deactivate one of your already activated computers.

 

Starting with SKY Index 8.0.12 you can deactivate any activated computer from any other computer that you’ve installed SKY Index on – even if it is not, itself, activated –by choosing Help>Manage activations. There is a button on the resulting dialog for “Deactivate Other” which will allow you to deactivate a different computer.

 

If you don’t have 8.0.12 installed, please choose Help>Check for Updates and follow the instructions to download the most recent update. Please install this update on a computer that is already activated as that will make the process faster and easier because your transaction code and email address will be filled in for you automatically.

 

Or just use this link to download the most recent update:

 

https://www.sky-software.com/Downloads/SetupFiles/si8/download_si8.htm

 

Let me know if you encounter any problems.

 

Sincerely,

 

Kamm
SKY Software Support

 

 

 

 

From: ju...@writeguru.com [mailto:ju...@writeguru.com]
Sent: Monday, May 20, 2024 4:21 PM
To: sup...@sky-software.com
Subject: Cancelling copy on your end

 

Hi, Kamm.

For Sky 8, I’m allowed two copies. One of those copies is on a computer that is now dead. It failed. It is the computer labeled E-mail. You need to cancel that copy on your end.

The copy on Workhorse needs to remain. It is the other copy that needs to go.

I’m supposed to demonstrate SKY 8 at the ISC conference—one of the pre-conference demonstrations. I need the copy on e-mail.

Thanks in advance.

~Judi Gibbs

 

 

 

 

 

 

[Shmuel Gerber]

Judi,

You don't need to uninstall in order to deactivate. Deactivating an installation, which can be done from another computer per Kamm's instructions, updates the licensing information on the remote license servers that SKY connects to over the Internet during the activation process.

--Shmuel Gerber 

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[ju...@writeguru.com]

You are right! I’m so accustomed to SKY 7, which does not have that feature. Thank you to everyone who responded.

 

~Judi