another problem

[Cathy Seckman]

Hello, again, everyone -

All of a sudden I've got a new problem. I finished an index, resorted it, and clicked generate. I got the usual phase 1-2-3 at the bottom of the screen, but Word didn't come up with the generated index. First I closed Sky, reopened, and tried again. Nothing. I tried clicking the 'generate' icon, tried shift+F11, and tried clicking 'generate' under the index tab. I tried all four things with Word open, then with it closed. Nothing. After my first try, the phase 1-2-3 didn't build again.

I've thought of deleting Sky and re-installing it, but would I lose my current index, since I can't generate it?

Thanks in advance,

Cathy

[gina weightoftheword.com]

Hi Cathy,

Try "Edit/Print" and that should do it.

Warmly,

Gina

___________________

Gina Guilinger

Weight of the Word Indexing Service

https://www.weightoftheword.com/

gi...@weightoftheword.com

​

President, American Society for Indexing, 2022-2023

Officer ASI/Rocky Mountain Chapter, 2012-2016

Member Indexing Society of Canada

Member Editorial Freelancers Association

Member International Association of Culinary Professionals

---

From: skyind...@googlegroups.com <skyind...@googlegroups.com> on behalf of Cathy Seckman <ca...@cathyseckman.com>
Sent: Tuesday, October 7, 2025 9:01 AM
To: SKYIndexUsers <skyind...@googlegroups.com>
Subject: [SKYIndexUsers] another problem

 

--
You received this message because you are subscribed to the Google Groups "SKYIndexUsers" group.
To unsubscribe from this group and stop receiving emails from it, send an email to skyindexuser...@googlegroups.com.
To view this discussion visit https://groups.google.com/d/msgid/skyindexusers/CALLJfU6p%2B6CshCsEMvp-8X8g7AsNFfWW6L3d%2BKiVz6U%3DNB6Kmg%40mail.gmail.com.

[Deborah Patton]

Your index files aren't deleted when you reinstall SKY -- you're safe there.

But before doing that, when something stupid like this starts to happen and I go through all the tricks you have, the next thing I do is reboot since clearly something is scrambled.  

I never know whether restarting or a complete shut down and starting it up again are best so I can't advise you there.

Edit>Print is a great idea. Click on Index>Edit/Print or Shift+F12. Just generating is Index>Generate or Shift+F11.

Deborah

--

[Cathy Seckman]

Thanks, Gina, but my version doesn't have edit/print.

[Cathy Seckman]

Huh. I'd never had occasion to use shift+F12, just shift+F11. So I tried F12, and darned if it didn't open the index in Word. Thanks! 

Cathy