Re: Neat Receipts Scanner Drivers Download
Evagret Homestead
I feel like they are actually stealing from me at this point. They never provided what I paid for so the least they could do is just give us the links to what we did pay for. Is that asking too much? LOL!
The Neat website doesn't mention Big Sur and for prior versions of MacOS like Mojave and Catalina, they needed to release "legacy" driver updates / posted special pages for these MacOS versions. Nothing yet for Big Sur.
2 - the Apple imaging utility (aka Neat Mobile Scanner) does let you start a scan, but the roller never stops after the page has exited the scanner, and there is no image ever deposited into the relevant folder.
Also - stay away from VueScan - I already tried this based on advice here, and that app is useless too, it does not recognize the Neat scanner at all. Just says that no scanner was found on your system. And it's a clunky old app anyway.
I left a support SOS on the Neat site at Who knows if they'll reply. I'll update here if I have any success. I'm thinking it may just be time to buy a new mini scanner though. Every single MacOS update it's a new hassle with this thing and I resent Neat's attempts to revise their hardware business into document cloud storage and then pretend like my scanner just shouldn't exist anymore, unless I cough up some subscription fee. Certainly not worth it - money better spent on a new scanner.
If Neat does not provide the compatible scanner support for Big Sur, and/or you choose not to participate in a subscription relationship, then your choices are use the scanner and software on a prior version of macOS where it is supported, or find another scanner solution that works on Big Sur with vendor support, or by means of VueScan Professional without requiriing the scanner vendor drivers.
Neat does provide a scan utility that works with Big Sur and their scanner, the problem is having the scan documents categorized and the legacy software used to do. For that they want an expensive cloud based software, other companies that have such software are for windows only.
Looks like Neat has backed you into a corner. Either retreat from Big Sur to a version of macOS that supports the software that does categorize the scans, or stay on Big Sur and fork out money for their cloud based software that categories. Or shop for a scanning solution that currently categories scans on Big Sur without the Neat tax.
I have two possible solutions for you. Apple's Image Scan software works with most scanners. It is not full featured, though. Try it out and see if it works. Or you can download and try the VueScan app for free to see if it works. It works with most scanners and is fully Big Sur compliant. There is a reasonable one time fee for it. It is full featured. I purchased it and recommend it. (I have no association with VueScan.)
On my Big Sur Mac, using the Neat Scan Utility application resulted in exactly the same malfunction as when I tried using the MacOS native scanner application -- the roller mechanism of the scanner continues to roll for far too long, not recognizing the end of the page, and when it finally does stop on its own - maybe 8 seconds after the page was ejected? - there is no image returned to the application. Just nothing.
Putting the Neat scanner back into the closet, uninstalling the app and drivers...and resuming use of my Epson ES-50 which I should add is a much faster scanner than the Neat scanner ever was. Didn't love buying a new one but it works and the scan time feels maybe 25% less than Neat's hardware used to be.
Can I get the Mobile Scanner Driver from any of you? It is no longer installed with their latest Driver Install which I believe is 4.0.1. No idea why. Without that driver the mobile scanner will not work.
I completely agree with you, Neat is by far the worse company, I've reached out to them numerous times and all they care about is charging a monthly fee (which in my opinion is outrageous). This is the only utility that I found that works with the Mac although after scanning you have to save it to a folder and describe each and every document you've scanned.
For all of us and others who are now hijacked by neat, has anyone found a way to get to the documents that were scanned into the neat app. I apologize if i missed this answer in the thread. Like everyone else BIG SUR changed the game for me. I would hate to have to go backwards to get all the docs, hopefully someone has an answer. Thanks much.
I installed the neat scan utility again and it never recognized that I was trying to connect scanner. Opened the utility anyway and it showed it was not connected. I went to the tool bar and view and then hit force reload.... it recognized the scanner from there and now I am all good with the scanning...
My wife has used Neat Receipts for a couple of years for her small business, and loves it. It is not the fastest around, but it handles the paper cash register receipts better then anything else she has tried.
Years ago in a former life I sold copiers - Canons. Canon had an awesome belt paper feeder that would handle absolute garbage and move it across the glass with very few errors. I use to demo the feeder by crumpling the paper and stacking it with another piece of paper I had torn almost all the way through and torn pieces off of. Anyone still making hardware like this?
if you are looking at neat - you should look at doxie - - yes it is not industrial strength - but at the price point - buy one for each person - small enough to carry on the road - doddle to use - scans - files - OCR #justsayin
I have been using Neat for quite a few years with the portable scanner. I like the software but my scanner needs upgrading. Was thinking of going to the ScanSnap Ix500. Anyone know if I can use this scanner with the neat software? I read something about Twain not available?
Looking for a Neat Receipts alternative? Look for a system that puts simplicity as its top priority. Even more importantly, look for a system that keeps your receipts on your own computer, where they belong. Does a viable Neat Receipts replacement exist? Absolutely. And the alternative is FileCenter Receipts.
Neat Receipts made a monumental mistake when they shifted receipt storage from your computer to the Cloud. Neat cloud services have been very poorly received for one vital reason: users want control over their files. Unfortunately, Neat's cloud storage deprives users of that control.
In this scenario, FileCenter Receipts shines as a Neat alternative and replacement. FileCenter Receipts stores receipts in simple electronic receipt boxes, a very simple concept for most users to grasp. More importantly, behind the scenes FileCenter Receipts stores those receipt boxes on your hard drive in standard Windows folders. You never have to worry about having access or control. For those who enjoy Cloud access, FileCenter can optionally integrate with leading Cloud drives, like OneDrive, Google Drive, and DropBox.
A key feature of Neat Receipts is receipt scanning. FileCenter Receipts gets its scanning engine from FileCenter, one of the most powerful, yet simple, scanning interfaces around. It captures both the image and the receipt text so that every receipt is searchable.
A lot of users wonder if they can still use their Neat scanner without the software. Absolutely. The Neat Receipts scanner software and drivers are separate from Neat Receipts itself. As long as you have the scanner drivers installed on your machine, the Neat scanner will work with other programs, like FileCenter Receipts. In fact, this makes it even easier to move away from Neat Receipts. If you find that you have trouble with your Neat scanner not scanning, it's usually just a matter of re-installing the scanner drivers.
Mobile receipt entry is a huge time-saver. It allows you to enjoy a "touch it once" policy where the only time you touch a receipt is at the register. From there you snap a quick picture of the receipt, then toss it. Any viable Neat replacement should offer this functionality.
FileCenter Receipts does. When you scan in a receipt, FileCenter Receipts is intelligent enough to figure out where the receipt is from. Store, pharmacy, gas station, restaurant ... it doesn't matter. FileCenter Receipts will find the name. And if it isn't sure, FileCenter Receipts knows the names of 10,000 of the most common vendors in the US, so it can make an educated suggestion.
But the intelligence doesn't stop there. FileCenter Receipts can also find dates, totals, and even suggest payment accounts and item categories based on your past activity. With all of this intelligence helping you along, you'll often find yourself entering receipts in just a couple of mouse clicks.
You can eliminate a lot of duplicate entry by tying your receipt scanning software to your (or your accountant's) accounting software. Neat Receipts integrates with QuickBooks Online and QuickBooks Desktop. FileCenter Receipts matches that functionality.
FileCenter Receipts evolved from the real-world needs of real-world users, resulting in such convenient features as reports that include the original receipts, easy receipt searching, and powerful receipt data extraction. Not only is FileCenter Receipts a viable Neat alternative and replacement, it improves on Neat in many ways. Download a free trial today.
There are quite a few complaints from users on Windows as well as Macs about the Neat scanners. Seems most of their products were either portable scanners or desktop scan->file devices. They seem to have abandoned the product line.
With Cloud technology and smartphones, there are now many ways to scan receipts and documents using an App that can generate a PDF and dump the output to a cloud storage drive. OneDrive does this very well and Microsoft Lens App as well along with many others. My company uses the Concur system for travel and expenses and their mobile App can scan receipts from your smart phone, perform optical character recognition (OCR) and when the bank charges arrive, automatically match the receipts to the credit card charge and generate a automatic expense report line item. All of this effectively makes portable scanners as obsolete as fax machines.
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